UN Beauty Supply

+1 248-291-5022

31075 John R Rd, Madison Heights, MI 48071 United States of America

Open Today: -

Quick Facts About UN Beauty Supply

Strengths: 1. Specializes in natural hair products: UN Beauty Supply is praised for being the only beauty supply store in the Troy area that caters specifically to individuals with natural hair. This specialization makes it a go-to destination for customers looking for products specifically designed for their hair type. 2. Convenient store hours: The fact that UN Beauty Supply is open on Sundays is seen as a major advantage by customers who have busy schedules during the week. This allows for more flexibility and accessibility, making it easier for customers to shop for their beauty supplies. 3. Good pricing: Customers have mentioned that the store offers competitive pricing, with some products being significantly cheaper than other stores. This provides customers with the opportunity to get their beauty supplies at affordable prices. 4. Basic beauty supply offerings: Despite being a small store, UN Beauty Supply is commended for carrying the basic beauty supplies that customers need. This ensures that customers can find what they need without having to go to multiple stores, saving them time and effort. 5. Helpful and personable staff: Several customers have mentioned that the staff at UN Beauty Supply is friendly, helpful, and knowledgeable. They are willing to assist customers in finding the right products and providing information on how to use them. The staff's personable nature and willingness to go the extra mile for customers contribute to a positive shopping experience.

Weaknesses: 1. Refusal to honor policies: One customer expressed dissatisfaction with the store's refusal to honor its own policy, stating that they would not give exchanges even for unworn items. This reflects poorly on the store's commitment to customer service and can lead to frustration and a lack of trust among customers. 2. Lack of transparency with policies: Another customer mentioned that the store does not prominently display its policy and only reveals it at the front door in small print. This lack of visibility can create confusion and frustration for customers, as they may not be aware of the store's policies until it is too late. 3. Negative customer experiences: Multiple customers have had negative experiences with UN Beauty Supply, ranging from being accused of lying to being treated disrespectfully. These individual experiences can tarnish the store's reputation and deter potential customers from shopping there. 4. Issues with reward program: One customer expressed frustration with the store's reward program, stating that they had difficulties redeeming their rewards and were met with unhelpful staff when trying to resolve the issue. This can create a sense of distrust and dissatisfaction among customers who participate in the program. 5. Limited product selection: While UN Beauty Supply is commended for carrying the basic beauty supplies, the store may have a limited selection compared to larger retailers. This may lead to customers having to make additional stops at other stores to find specific products, which can be inconvenient.

In conclusion, UN Beauty Supply has strengths such as specializing in natural hair products, convenient store hours, good pricing, carrying basic beauty supplies, and having helpful staff. However, weaknesses include their refusal to honor policies, lack of transparency with policies, negative customer experiences, issues with the reward program, and limited product selection. Improving in these areas would help UN Beauty Supply enhance its overall customer experience.

Best TL Reviews

The only Beauty Supply store in the Troy area with the supplies for us Kings & Queens with natural hair. I must've tried 10 different stores before I found UN Beauty. Plus they are open on Sundays for us hardworking individuals with little time during the week.

Bath & body works at the Oakland Mall in Troy Michigan they have great sales went for the lotions usually $15.50 got them for $4.95

It's a small store, but they carry the basic beauty supplies. You should be able to get what you need and a good price.

This store REFUSES TO HONOR it's own policy. Wont give exchanges.. Even to items that haven't been worn. HORRIBLE. They lie about policy . Only concerned with money not the customers. NEVER SHOPPING HERE AGAIN. THIEVES!!! REPORTING TO THE BBB!! I WOULD GIVE ZERO STARS IF I COULD.

This store is a joke and they are so sneaky. Don’t shop here it may say no refund on receipt but they don’t hand those out without requests and when you leaving the store their policy is only shown above the front doorknob very hard to read print and it has no real visible view their con artists tried to still keep my money even though they didn’t have a good stock

I've been shopping here for FOUR YEARS. today I returned a unit that I purchased, but NEVER WORE. When I opened it I realized it was too light, so I brought it back unused. The bill of sale says "returns accepted for amount of purchase". However they REFUSED to accept the unit. I WILL NEVER shop here again. They take our money, and our business, yet treat us disrespectfully..SHUT IT DOWN.

I've been coming to this store since they opened in madison heights down the street on john r been a rewards member as well with the same number. I've gotten about 8 of the $20 rewards. Tell them I didn't use the $20 i earned on it guy starts saying he remembers when I did I'm asking when keep in mind I haven't been to the store in over 3 months and the last time I was i had 19.70 30cents away from my $20. He catches an attitude and walks away because he says he isn't the only one that messes with the machine so it messes up and he can't do anything about it. The lady at the counter was nice and tried to fix it but he did nothing. Guy with the man bun. Go to the beauty supply store in the mall at least they are helpful.

The man and lady who were working were both very helpful and were also very nice & personable. I don't know much about extensions and the lady was very helpful and gave me a lot of info on "how to" and helped me pick out the right tools and products. Prices were fair- definitely cheaper than Sally's but average or slightly more than some other beauty supply stores I have been to depending on the product. The store is organized and clean. On my way out, I dropped my wallet & was about to drive away but the guy caught me in the parking lot and gave it back to me (thank you!). I'll be back for any of my beauty supply needs.