Master Nails

+1 217-352-9262

1807 W Bradley Ave, Champaign, IL 61821 United States of America

Open Today: -

Quick Facts About Master Nails

Master Nails Place, based on the comments provided, seems to have several strengths and weaknesses. Let's analyze them in detail.

Strengths: 1. Friendly and Accommodating Staff: Many customers have praised the staff at Master Nails Place for their friendly and welcoming attitude. This creates a positive and comfortable atmosphere for the customers. 2. Cleanliness: Multiple comments highlight the cleanliness of the salon. A clean environment is crucial in maintaining good hygiene and ensuring customer satisfaction. 3. High-Quality Pedicures and Nail Services: Customers consistently mention the superior quality of pedicures and nail services offered at Master Nails Place. These positive experiences showcase the skill and expertise of the staff. 4. Availability and Flexibility: The salon is praised for its ability to accommodate last-minute appointments and even serve customers right before closing. This flexibility is valued by those with busy schedules.

Weaknesses: 1. Inconsistent Nail Technicians: While some customers had excellent experiences with specific nail technicians, others reported inconsistencies. For instance, one customer mentioned a nail technician being rough during a gel nail application. This suggests that the skills and techniques of technicians may differ within the salon. 2. Rushed Service: A customer reported feeling rushed during their nail appointment due to a disruptive and demanding fellow customer. This led to some imperfections in the customer's nails, such as clumpy acrylic and uneven polish. The salon could focus on managing disruptive situations better and ensuring clients receive unhurried service. 3. Inadequate Nail Removal Technique: One dissatisfied customer expressed dissatisfaction with the nail removal process. Instead of using a solution, the nail technician used an acrylic nail to pry off the acrylic nails, resulting in pain, broken nails, and bruising. This indicates a lack of proper technique and care during the removal process.

Overall, Master Nails Place has several strengths that contribute to positive customer experiences. Their friendly staff, cleanliness, high-quality services, and accommodating nature are commendable. However, the salon should address the weaknesses mentioned above to improve customer satisfaction and avoid any inconsistent experiences. Training nail technicians to provide consistent services and developing effective strategies for managing disruptive customers could enhance the overall experience at Master Nails Place. Additionally, ensuring proper and gentle nail removal techniques are employed is vital for avoiding unnecessary pain and damage to the customers' nails. By addressing these weaknesses, Master Nails Place can continue to provide outstanding nail services and improve customers' satisfaction.

Best TL Reviews

My husband and I have been coming here for about a year now. Everyone is always very nice and the place is always clean. They give the best pedicures. Even if you come right before closing, they’ll accommodate you

Always professional and my nails look great????

I called last minute looking for an opening and they got me in. The guy did incredibly well!

1st time going to Master Nails. The basic pedi was excellent. John did mine he did an awesome job. I had a gel layover on my real nails. John was a bit rough there but the outcome was good. I will return.

Honestly the experience was nice and quick letting it be better than average. But the only reason it wasn’t THE BEST is because of my experience. When I went in with a friend, the people were very nice and the place was very clean. As the man was doing my nails, a woman beside me (who was there before me and had another woman doing her nails) openly became agitated over her nail “being messed up”. She kept persisting him to re-do her nails and kept asking him how long it would take (and may I emphasize, kept asking him) even though she saw he was clearly working on my nails slowly becoming more and more irritated over waiting. Now I did not have a problem with him leaving me to fix her nail since she was creating a scene, totally understand that and honestly felt sorry for him. The only thing that disappointed me was how he rushed to finish my nails in between helping her and doing my nails. Because he was going back and forth not really focusing on my nails, I had acrylic that was clumpy on some parts of my nails, one fingernail being shorter than the other, and nail polish had bubbled slightly on some nails. Like I said, I completely had no problem with him helping the woman, but I would have preferred waiting so he could focus on my nails instead of going back and forth rushing the process. Should I have said something to him at the moment? Yes, but honestly based how that woman was acting I did not want to be there any longer because of how rude she was towards them and how uncomfortable I was because of her hostility. My nails don’t look awful by any means, I’m just slightly disappointed by the flaws since he was doing such a beautiful job in the beginning. My friend though has STUNNING nails, the lady did a fantastic job on them. So overall even with the small flaws, it still was a nice place.

I love this place! I wish I had taken a picture when I first got my nails done because they looked great. I got a refill set with shellac on top. Even now almost two and a half weeks later my nails look great. The shellac is still intact! I have never had a manicure last so long because I do so much with my hands. On top of the quality, my experience in the salon was very nice and relaxing. I also loved that this is the cleanest nail salon I’ve been to in the area! Nice service and very reasonable prices.

They destroyed my nails, they were nice but i'll never go there again. Instead of using a solution to take them off he used an acrylic nail to pry the acrylic nails off, left me in pain and my nails broken and bruised!!

John and his staff are always very welcoming and very kind. If you enjoy getting manicures and pedicures, this is the best place in town! You deserve every five star rating. Keep up the awesome work you do to make us all feel good when we leave your salon!