Envy Nails

+1 843-482-0739

503 US-52, Moncks Corner, SC 29461 United States of America

Open Today: -

Quick Facts About Envy Nails

Envy Nails has received mixed reviews from customers, highlighting both strengths and weaknesses of the salon.

One strength that stands out is the quality of the nail work. Loris, a nail technician at the salon, is praised for her gentle touch and amazing customer service. Customers appreciate the level of skill and talent displayed by the technicians, resulting in outstanding work. The pricing at Envy Nails is also deemed reasonable and affordable, attracting customers who are conscious of their budget. The positive experience of customers like the reviewer above who recommends Envy Nails demonstrates the strength of the salon's nail services and pricing.

However, there are several weaknesses that could impact the reputation and customer loyalty of Envy Nails. One recurring issue is the lack of respect for customer's time. In one comment, a customer shared their experience of waiting for an hour to get a full set, only to have their nail technician leave without serving them. This situation has allegedly happened multiple times, indicating a lack of consideration for customers' schedules. This type of behavior can be frustrating and lead to dissatisfaction, potentially resulting in lost customers.

Another concern raised by customers is the disregard for their color preferences. In one comment, a customer shared their disappointment when the nail technician brought a different color than what they had chosen. Another customer mentioned that the nail technician told them that a particular color does not suit their skin tone. These incidents reflect a lack of attention to customer preferences and individuality. Customers go to a salon to have the experience tailored to their needs and requests, and when their preferences are not respected, it can create a negative experience.

There are also instances where customers have experienced pain during their nail services. One reviewer mentioned being hurt multiple times by the nail technician due to their fingers becoming stiff during winter. This raises concerns about the ability of the technicians to handle different customers' needs and adapt their techniques for optimal comfort.

Furthermore, there have been complaints about the unevenness of the nails and questionable customer service. One customer expressed disappointment with the unevenness of their nails done by Envy Nails compared to another salon. Another customer mentioned that they were charged an extra fee without prior notice and had their nails done by someone they referred to as "grandma". These incidents suggest a lack of consistency and professionalism in the salon's services.

Additionally, several customers have expressed frustration over being turned away without receiving any services on multiple occasions. This lack of availability for consistent clients is a significant weakness as customer loyalty is likely to suffer. These incidents indicate a possible lack of staff or inadequate scheduling procedures, leading to an inability to accommodate customers.

Despite these weaknesses, there are positive aspects of Envy Nails that customers appreciate. Some customers have had excellent experiences with their pedicures, praising the staff and the quality of the service. The friendliness of the staff is also highlighted in another comment, indicating that the salon is people-friendly.

In conclusion, Envy Nails has strengths in terms of the quality of nail work and reasonable prices, as well as friendly staff. However, they face weaknesses in terms of respecting customer's time, disregarding preferences, causing discomfort during services, delivering uneven nail work, and inconsistency in availability. Addressing these weaknesses is crucial for the salon to maintain and grow its customer base.

Best TL Reviews

Loris is who did my nails and she is amazing!! She has the most gentle touch and she has beautiful customer service! She was so sweet and funny! The pricing for the salon is also very reasonable and affordable. I, 100% recommend!

I got there at 11:30 and waited until 12:30 for a full set. 3 people were waiting with me. After Chris got done with a customer he decided to leave and go get something instead of respecting the customers time that had been waiting very patiently. This has been happening a lot lately. Their work is outstanding but it is becoming harder and harder to get waited on. I have been a customer for almost 20 years. I would have never written this review but I felt my time didn’t mean anything to them today!

This needs to change or they are going to lose customers that have been bringing them money for year now.

Respectfully….

I picked out a color and so did my daughter. I was getting a full set and my daughter just got her nails polished. When the lady came to the table to start my nails she went to the back and got another color that I DIDN’T pick out. She comes back with the color I picked out to. The lady that was doing my daughters nails told her that the color she picked didn’t go with her skin color. It was a light pink. So my daughter had to pick another color. Going back to me! My lady tells me that the color I picked out that only black people wear that color. I don’t care if the snowman only wears that color. I really loved the color. The lady starts with my nails and hurts me like 3 times. She kept snatching my fingers because during the winter time my fingers get stiff. I go wash my hands come back and she starts painting my nails with the color SHE picked out. Then after she paints my nails she takes the color that I picked out and puts it on her nails. She was like look yea only black people wear not good with your skin color. I have a nail that’s crocked and not the color I picked out. The only reason why I went to these people was because I got a gift certificate. I will not return to this place. I’ll go back to where I originally go to. Bad business here! Picture added of my nail that is crocked.

Went for a pedicure and had an excellent experience. My feet feel brand new and the staff was very friendly. Will definitely be back :)

The salon is very people friendly but not so much the services. They have made fun of my nails when not done by them saying the other salon didn't do my nails right. Then today I got charged an extra fee for my nail length without them telling me before hand not to mention my nails are uneven... done by grandma.

Have been turned away the past 3-4 times I’ve gone to get a service done. Was a consistent client but they have since lost my business.

Highly recommend the lady with black hair was very kind she does a great job she's much cheaper than every nail salon in moncks corner well come here for the rest of my life ????????????????

May wait a little bit to be served but great price and good people. My nails are always done right!