iNails

+1 803-226-0888

2398 Whiskey Rd &, SC-19, Aiken, SC 29803 United States of America

Open Today: -

Quick Facts About iNails

iNails Place is a nail salon with both strengths and weaknesses, as indicated by the comments.

One of the main strengths highlighted by customers is the skill and talent of the female nail technicians. They are praised for their work in creating beautiful nails and providing a pleasant experience. The salon also has a professional and friendly staff, with one customer specifically mentioning the positive attitude of the male nail technician. The salon itself is described as beautiful and the prices are affordable, which is appealing to customers.

However, there are several weaknesses pointed out by customers that may impact the reputation and customer satisfaction of iNails Place. One major issue is the poor customer service. Multiple comments mention the lack of management knowledge and the inability or unwillingness of the staff to fix or address nail-related issues. This lack of accountability and customer service skills can greatly impact the salon's reputation and ability to retain customers.

Quality control is another weakness mentioned by customers. Several comments mention issues with the nail application itself. Complaints include nails being different lengths and sizes, lumpy spots, and nails lifting or coming off shortly after application. These issues indicate a lack of attention to detail and a failure to deliver a high-quality service. Nail technicians not properly cleaning and filing nails or providing necessary cuticle care also highlights a lack of thoroughness in their work.

Some customers also mention issues with the pedicures, stating that they were rushed and not thorough enough. One customer complains about the water temperature during the pedicure, which indicates a lack of attention to customer comfort and satisfaction.

Inconsistency in delivering the desired nail art or shape is another area where iNails Place falls short. Customers expect their specific requests to be met, however, there are comments mentioning the need for redoing nails multiple times or not being able to achieve the desired outcome. This suggests a lack of consistency in skill and the ability to meet customer preferences.

Another weakness highlighted is the short-staffing issue. While the staff members are described as friendly and professional, several customers mention long wait times or difficulty getting an appointment due to limited staff. This can lead to frustration and inconvenience for customers, potentially impacting their overall experience.

Lastly, one customer mentions a lack of communication regarding the specific worker they requested, resulting in being serviced by someone else. This highlights a potential issue in managing customer expectations and ensuring that requested technicians are available.

In conclusion, while iNails Place has certain strengths such as skilled female nail technicians, a beautiful salon, affordable prices, and generally friendly staff, there are several weaknesses that need to be addressed. These weaknesses include poor customer service, lack of quality control, inconsistency in delivering customer requests, rushed service, and short-staffing issues. These weaknesses can negatively impact the salon's reputation and customer satisfaction, and should be addressed to improve overall customer experience.

Best TL Reviews

left with nails that were absolutely terrible and was told i could come back the next day and they could fix them. they were all different lengths and sizes. they were also lumpy in spots. when i returned to have them fixed they would not fix them and when asked who their management is they had no clue. after sitting their for two hours trying to get my money back the girl throws a pile of ones onto the table at me and cuts my nails harshly with toe nail clippers cutting past my natural nail. if i could i would give this place a 0 star review. would never recommend and if i could find out who the owner is i would tell them they need to learn what customer service is.

This is my favorite and only place to get a good gel manicure and a pedicure. The girls are great, they may be busy during peak times but the wait is worth it.

My full set turned out good but not happy that I had to request my nails & skin to be cleaned & filed after finished work. Who wants dry cuticles, washing hands during/after nail application is critical especially adding cuticle oil! Good prices & fast!! 3 stars only b/c of steps skipped & not able to do the nail art I originally wanted.

Wife and I went here to get pedicures and she got a full set. Pedicure was about 10 mins long, water was either too cold or too hot, and my feet still feel like they did before we went.

Her nails look fine but the lady had to redo them a few times to ensure they were what was ordered. Will not return.

The guy cannot paint nails well but the females is great.. Here is some of their work for me

Professional, pleasant staff, beautiful salon, affordable prices and pretty short wait (which is a big deal for these little walk-in shops). BUTTT Wasn't super impressed with the actual work though. The fresh set was starting to lift after only about 3 days and after about the 5th day, one totally came off (and no, I wasn't doing heavy labor with them). I usually get atleast 2 weeks of wear. Also, the shape of my acrylic full-sets was off on around nail bed area (pretty sure the nail artist didn't lay/shape the acrylic correctly.)... So overall, nice experience, but didn't quite deliver on the actual service/product that I paid for.

Short staff, but still friendly and professional. The only male nail tech was great. He was always polite when answering the phone while so busy. Fill in with gel polish and toes repolished with regular loved it.He also reshaped my nails so they looked better but shorter which was fine for me. I will return. Way to go Vint I think that's what he wrote.

I use to go here all the time 2 wks ago I went and the lady to the left did my nails they came off from the top they were lumpy and this came from her rushing to get through my nails went today and requested a specific worker that I know does good she said yes and then I ended up being sat in the lady chair to the right when you come in and she did the same rushed my nails were all didnt sizes weren’t shaped right and the polish job was horrible. I have never got my nails done and turned around to ask for them to be taken off. And I still paid for a full set and pedi never again will I go to them where my services are rushed but expect to get paid