Legacy Nail Salon

+1 228-388-2004

2639 Executive Pl, Biloxi, MS 39531 United States of America

Open Today: -

Quick Facts About Legacy Nail Salon

Strengths:

1. Excellent customer service: Many customers commented on the friendly and attentive staff, specifically mentioning Richard and the Vietnamese woman who provided exceptional service. They made customers feel comfortable, were accommodating to their needs, and provided additional services without extra charge.

2. Clean and pleasant atmosphere: Customers noted the cleanliness of the salon and the absence of strong smells. It created a comfortable and inviting environment for clients to relax and enjoy their services.

3. Efficient and timely service: The salon was praised for its ability to handle appointments promptly and provide services in a timely manner. The owner, assumed to be the person managing the salon, was involved in providing services and ensuring the satisfaction of all clients.

4. Skillful technicians: Multiple customers complimented the technicians on their skills in performing pedicures and manicures. The pedicure service included a thorough and comprehensive treatment, leaving clients satisfied with the results.

5. Competitive prices: Customers appreciated the affordable pricing of services, with manicures priced at $15 and pedicures at $35. This made the salon accessible to a wide range of customers and encouraged repeat visits.

Weaknesses:

1. Lack of engagement and communication: One customer mentioned that the new staff did not engage with clients or make eye contact, preferring to converse among themselves in their native language. This lack of engagement made the atmosphere uncomfortable for some clients, who preferred the previous staff that provided a more welcoming and interactive environment.

2. Inconsistency in nail job quality: While most customers were satisfied with the nail services provided, there was one comment highlighting a decline in the quality of nail jobs. It is possible that the new staff may not have the same level of experience or skill as the previous staff, leading to inconsistent results.

3. Bland atmosphere: One customer mentioned that the atmosphere was now bland and uncomfortable, lacking the laughter and relaxation that the salon was once known for. This change in atmosphere may be a result of the transition in staff and their interaction with clients.

In conclusion, Legacy Nail Salon has several strengths, such as excellent customer service, a clean atmosphere, efficient service, skillful technicians, and competitive prices. However, there are also weaknesses, including a lack of engagement and communication from the new staff, inconsistency in nail job quality, and a perceived decline in the welcoming atmosphere. It is important for the salon to address these weaknesses to maintain and improve customer satisfaction.

Best TL Reviews

The great experience! I am a man 58 years of age and the pedicure that I received from three different technicians have changed my feet over the past 4 months. Great atmosphere it's very clean and enjoyed the company. So I took a few photographs while I was there to share. Blessings

As a 28 year old woman who grew up on a ranch, I never really indulged myself in beauty routines. I never, ever wear nail polish. Today I took the plunge and got my very first manicure and pedicure, and it was amazing! I absolutely adore Richard already, he could tell I was nervous and unsure about doing this. He was so sweet to me and put me at ease immediately with his silly jokes and pleasant demeanor. He was always asking if anything hurt, if I was comfortable, and was very in tune with how I was reacting to things in between the kidding around. He even gave me an extra hand massage and free gel polish for my first time! I just asked for clear polish on my fingers, since I work with animals and do a lot of physical work, and I was worried about color chipping off and looking poorly down the road. Only $15 for the manicure and $35 for the pedicure. I cant believe I've never done this before, I've been missing out! I'm definitely going to make this a regular thing. I'm not even going to bother trying somewhere else. ❤

Came about noon. It was quiet, got pedicures for myself & boyfriend. Staff was pleasant. Clean and not strong smelling inside.

These folks hustle. Made an appointment for 2 people to get a pedis w/o polish. We were both seated by scheduled time. Who I assume it was the owner, he consistently checked on all their clients while he managed to do nails himself. The business had a lot of regulars and they spoke to the workers like friends.

Pedi consisted of soak, nail trim, callouse removal, cuticle removal, nail buff, exfoliating massage, moisturizing lotion, warm towel finish. Cost per $35. We were both satisfied and will be visiting again when we come back to the area. I attached a couple of photos. Place was very clean.

I’m 47 years old I’ve never had my feet done before I went into this business. Really nervous about doing it almost feeling shameful but a nice Vietnamese woman working talked me into upgrading from 35 to 45 for better product on my feet she spent what felt like a lot more time than what I was owed on my feet, which were very neglected And never once complained or frowned or made me feel like she wasn’t happy to do the job I could not have been more appreciative. I gave her a $20 tip and still felt like it was a good deal. I will definitely go back I would highly recommend this business.

Legacy use to be the place to go for laughter and relaxation while getting pampered. Now, the new staff don't even try to engage the clients. They look at you and talk to each other in their language - all the while laughing and not making eye contact. The nail jobs are the worse and the atmosphere is bland and uncomfortable. I'll never go back. I wish the old crew were still here. These people they have now are not comfortable with their clientele and it shows.

Regan/ Chicken Wing was awesome! He gave me the best dip set and pedicure! He was kind and thoughtful.

They were super nice, and did a great job! I came in 40 minutes before closing to get a gel French manicure, and they said no problem. It didn't feel rushed or anything!