Nails First

+1 615-280-1243

821 Industrial Blvd #1100, Smyrna, TN 37167 United States of America

Open Today: -

Quick Facts About Nails First

Nails First place has both strengths and weaknesses based on the comments provided. The strengths of the salon include:

1. Customer service: Many customers appreciate the friendly and professional staff at Nails First. They mention that the staff goes above and beyond to ensure that customers are happy with their services.

2. Skillful technicians: Multiple customers mention the skill and expertise of specific nail technicians, such as Mrs. Kim and Mr. Ban. These technicians are praised for their ability to create the desired nail designs and provide exceptional services.

3. Reasonable prices: Some customers commend Nails First for offering reasonable prices compared to other nail salons. They mention that they received multiple services, such as gel refills and different designs, for a lower price than they expected.

4. Variety of services: Customers appreciate that Nails First offers a variety of services, such as nails, pedicures, and eyebrow waxing. They mention that it is convenient to get multiple services done in one place.

However, there are also some weaknesses mentioned in the comments about Nails First:

1. Inconsistent quality: One customer had a negative experience with their gel manicure, stating that their nails were not painted properly and the cuticles were not cleaned. Additionally, they had to remove the polish around their nails themselves. This suggests that the quality of service at Nails First may not be consistent.

2. Lack of willingness to fix mistakes: Another customer mentions that when they tried to get their nails fixed, an older lady at the salon refused to do so. This implies that some staff members may not be willing to rectify mistakes or work towards customer satisfaction.

3. Miscommunication about services: One customer mentions that they paid for a pedicure but only later found out that it did not include the service of having their heels done. This indicates that there may be miscommunication or confusion about the services offered and what customers are paying for.

4. Negative customer experience: Some customers express dissatisfaction with their overall experience at Nails First. They mention that they will not be returning to the salon and discourage others from going as well. Negative experiences can impact the reputation of the salon and deter potential customers.

In conclusion, Nails First has strengths in terms of customer service, skillful technicians, reasonable prices, and a variety of services. However, there are weaknesses related to inconsistent quality, lack of willingness to fix mistakes, miscommunication about services, and negative customer experiences. These factors should be considered by individuals when deciding whether or not to visit Nails First.

Best TL Reviews

I will not be going back. Even when I tried to get them to fix my nails, the older lady would not. I was looking for a new place go get my nails done and tried here. My gel manicure was not good. Part of my nails close to my cuticles were not painted and when I told her she said thats the cuticle I cant do that. Ma'am thats my nail! That doesn't even look straight! And the other nails go back further so how don't you realize that!? She also didn't even get the polish off around my nails.. i had to do that myself!! The pedicure wasn't bad. But I will never return here.

MRS. KIM IS THE BEST. I bring in a picture every time of what I want and she slays every. single. time. Customer service is amazing and everything is reasonably priced.

Kim, Ben and all the staff at Nails First do an amazing job! Super friendly and they always want to make sure you are happy with their service. My nails look amazing every visit and pedicures are so relaxing! One stop shop as I get my eyebrows waxed there as well! Wouldn’t go anywhere else for these services! 100% recommend!

They did a great jobs on my daughter's nails. Had them done for a special occasion. My daughter wanted a design on each nail and the charged less than when asked a different nail place. For a gel refill, gel polish and different design on each finger, I paid $80 before tip. At a different nail shop it would have been $100.

Mr. Ban went above and beyond for me and my sister this Sunday night! He stayed 2 hours after he’s closing hours to do our acylic set! Nails are beautiful. Staff did an amazing job with my pedicure as well

I’ve been a client at Nails 1st for years and I can’t say enough good things about them. They always give me exactly what I want and when I can’t decide - they help me with suggestions. They are so friendly and professional and provide exceptional services.

Wonderful ppl enjoy going there they do a great and awesome job on my nails. Thank you. God bless each one of you.

So, I decided to go get a pedicure today. I wanted to try a different place today. So I went to Nail’s first in Smyrna. That was a biggg mistake. I paid $ 35.00 for a service that I learned just before the polish was applied that I didn’t pay for the correct pedicure that includes my heals been done. Have anyone had this experience before??? Have anyone heard of this foolishness!!!!Never again