Regal Nails

+1 810-694-3200

INSIDE Supper Wal-Mart, 6170 S Saginaw St, Grand Blanc, MI 48439 United States of America

Open Today: -

Quick Facts About Regal Nails

Regal Nails place, based on the comments provided, has both strengths and weaknesses. This analysis will explore each aspect in detail.

Starting with the strengths, one positive aspect highlighted by the comments is the ability to accommodate walk-in customers. This can be convenient for individuals who may not have made prior appointments or those who have unpredictable schedules. Additionally, the positive experience expressed by a few customers regarding the technicians is worth noting. Tony and Jimmy, for example, were praised for their professionalism and skill. This indicates that the staff at Regal Nails place possess the expertise required to provide quality nail services.

Furthermore, there seems to be a consistent theme of positive customer service. Customers appreciate the friendly and professional attitude displayed by the salon staff. This can contribute to a pleasant and comfortable experience, making customers feel valued and appreciated. The longevity of some customers' patronage also suggests a level of consistency in customer service.

On the other hand, there are several weaknesses that can be identified through the comments. The most glaring issue is the poor quality of the manicures and pedicures. Customers complained about bleeding cuticles, hangnails, and nails that appeared grown out shortly after the service. These issues indicate a lack of attention to detail and a failure to deliver a satisfactory end result. This can be a significant deterrent for potential customers who value well-executed nail services.

Another shortcoming highlighted by customers is the pricing structure at Regal Nails place. Several individuals mentioned subjective pricing and perceived poor value for the cost. The comment about being charged $55 for a basic manicure without any special treatments or embellishments suggests that the prices may not align with the quality of service provided. Additionally, the requirement to pay upfront only from certain customers and the discourteous behavior of a staff member yelling after a customer can create a negative impression of the salon's business practices.

Furthermore, the comments shed light on issues with communication and listening skills. Some customers felt that their preferences were not adequately heard or understood by the technicians. The dissatisfaction expressed by customers who did not receive the desired outcome despite providing pictures as references indicates a lack of attention to customer requests.

Additionally, there were instances where customers felt the salon did not treat all customers equally. One comment suggests that persons of color might receive different treatment compared to others. This discrimination can severely impact the reputation of the establishment and drive away potential customers who value inclusivity and fairness.

Lastly, the comments also mentioned negative experiences with other patrons and staff members. Rude treatment of customers and confusion regarding payment methods can create an uncomfortable and unprofessional atmosphere. The deterioration of the salon's management and the overall decline in the quality of service indicated by long-time customers suggest a decline in the salon's overall performance and customer satisfaction.

In conclusion, while Regal Nails place has some strengths such as the ability to accommodate walk-ins and positive feedback regarding specific technicians, the weaknesses highlighted through the comments are concerning. The poor quality of services, subjective and potentially overpriced offerings, communication issues, and discriminatory treatment of customers indicate significant areas for improvement. Building a reputation for consistent quality and professionalism, addressing pricing concerns, improving communication and listening skills, and fostering an inclusive and respectful environment are crucial steps for Regal Nails place to address these weaknesses and increase customer satisfaction.

Best TL Reviews

I will appreciate the fact that this salon allowed a walk in. What I do not appreciate is how much I paid for this very poor quality and painful manicure. My cuticles bled on 4 different fingers during the manicure, and I still have hangnails along the sides of several fingers. My right hand looks like it’s already grown out as well. These pictures were taken 2 hours after the manicure was done, and they are still bleeding. I would not recommend this facility.

Edit to add: the last picture was taken 2 days after the manicure. My fingers are throbbing.

Tony was my technician, he is amazing!!! I have seen him several times the last few years!!! All are very nice and professional!! I only go here!!

This experience was AWFUL!! Would NOT recommend to persons of color, our green doesn't seem to be as valuable as others. Wish I saw prior reviews before going.

They offer pricing that is subjective and quite pricey for the poor quality of work ($55 for non gel short coffin nails with color and outline color(nothing fancy, no jewels- just basic polish) , they requested to be paid up front from us but not from there other customers and when completed, the guy ran after me yelling,"Did you pay, did you pay"? How rude!

Please take your money where it is appreciated, definitely not here.

Got these done 3 days ago and they are chipped already charged 30$ for gel

polish never have I ever had gel polish chip when I went to other salons

Jimmy was wonderful! Absolutely worth the money :)Paid $35 for acrylic french and I just love my nails! Will be back for sure!

I have been a customer for approx 10 years. The last 2 visits in 2 months., I was given the same manicurist. It was by far the worst, nearly painful pedicure ever. Not my biggest complaint.... That would be how rude 3 other customers were treated by 2 other staff members.

There pricing makes no sense, trying to understand the pricing is ridiculous! And all they were doing was asking questions. They were asked multiple times who was paying and how they were paying. I was never asked that!

Not sure what happened to the original owners but it is horribly ran now. I never had an issue before but how the other patrons were treated is completely unacceptable. I won't be going back.

The pedi was half did. I paid 60 for a 25 dollar service.

My full set costed me 70 and isnt worth it. Done sloppy and they dont listen to what you really want, even with pictures. If you like ur nails done right and dope art don't go to them.

I found this place two years ago and I haven’t went anywhere since! They always do such an amazing job and are always friendly and professional. My nails always get compliments and the looks I’ve had surpass everything I’ve had before. If you’re looking for quality nails this is the place to go to!