M & L Nail Salon

+1 601-422-0412

803 N 16th Ave B, Laurel, MS 39440 United States of America

Open Today: -

Quick Facts About M & L Nail Salon

M & L Nail Salon has both strengths and weaknesses based on the comments provided. The strengths include friendly and caring staff, good work on nails, reasonable prices, and a skilled technician for pedicures. On the other hand, the weaknesses include poor customer service, rushed services, inconsistent quality of work, and issues with pricing and communication.

One of the strengths mentioned in the comments is that the staff at M & L Nail Salon are friendly and caring. Customers appreciate the positive interactions they have had with the staff, creating a welcoming environment in the salon. Additionally, the salon is praised for doing a great job on customers' nails, particularly when it comes to white tips. This showcases the skill and expertise of the technicians at the salon.

Another strength mentioned is the value for the price paid. One customer states that they were happy with what they got for the price of $60, which included dipped nails, a manicure, and paint. This suggests that the salon provides services at a reasonable price point, offering good value for money. Additionally, the technician who worked on the pedicure is deemed to have done a great job. This highlights the overall skill level of the salon's staff.

However, there are several weaknesses mentioned in the comments that indicate areas for improvement. One of the most common complaints is poor customer service. Multiple customers report rude interactions with staff members and feeling unheard when expressing their preferences. For instance, one customer states that they were charged for a refill instead of a full set, despite asking for the latter. Another customer mentions that the technician refused to provide them with a fresh full set, even though they requested one. These experiences suggest a lack of attentive and accommodating customer service.

Another weakness highlighted in the comments is the rushed service at M & L Nail Salon. One customer mentions that their nails were rushed to accommodate more customers coming in. This resulted in their nails looking bad and eventually falling off. Rushing through services can lead to poor quality work, inconsistent results, and overall dissatisfaction for customers.

In terms of quality, several customers express dissatisfaction with the outcome of their nails. Complaints range from uneven nails and raggedy French tips to nails of different sizes. These issues indicate a lack of attention to detail and inconsistency in the quality of work provided by the salon's technicians.

Pricing and communication problems are also mentioned as weaknesses in the comments. Customers report discrepancies between the initially quoted price and the final price, causing confusion and frustration. Additionally, one customer mentions being informed that adding nails to their toes would hurt their feet, contrary to their past experiences. This inconsistency in information and communication contributes to a negative customer experience.

Furthermore, the cleanliness of the salon is mentioned as an area for improvement. One customer notes the presence of dust on tools and the overall dirty appearance of the salon. This suggests a lack of proper maintenance and cleanliness, which can negatively impact the overall customer experience.

In conclusion, M & L Nail Salon has strengths such as friendly staff, good work on nails, fair prices, and skilled technicians for pedicures. However, there are several weaknesses that need attention, including poor customer service, rushed services, inconsistent quality of work, issues with pricing and communication, and a need for improved cleanliness. Addressing these weaknesses would help improve the overall customer experience at M & L Nail Salon.

Best TL Reviews

I received the white tips and I love them! They are friendly ppl who cares and does a great work on my nails.

Worst pedicure in a long time. I was in the pedi chair until the water was cold, while someone who came in after me was attended to. Then the guy came over scrubbed the bottom of my feet for a few seconds, rubbed a quick scrub cream on, rinsed and tried to polish my toes. I had to stop and ask him to clean my cuticles. He did the side of my big toes only and proceeded to polish. Then she comes over and give me a quick raggedy French tip and when I complained she said, I don't need to even it out, I used the skinny brush. $ 45 for this NEVER AGAIN!!! ????????

Got there right when they opened and they started off strong with my nails.Wanted black tip nails. more people started coming in and they rushed to finish mine and they looked bad. didn’t even make it out the door good and they started coming off and noticed they were uneven. paid $50 for nails that won’t even last a day.

Good value for what you get. My dipped nails + another manicure and paint was $60. I was happy with what I got. The facility could use a deep cleaning as there was dust on some of the tools and it looked dirty in some places

horrible experience. the lady who did my nails was VERY RUDE! i asked for a fresh full set and she wouldn’t give me one kept saying i should get a refill. charged me $50 for a refill with regular white polish and did a horrible job painting them and shaping. i asked for square it looks like a mixture of square and oval. i would not recommend going there!!! horrible customer service.

The man who did my feet did a great job. I told the lady I needed my old set soaked off and to start a new set, but she just filed then down and did a refill. Also, she rushed through doing my nails.

My nails are different sizes. They are far from perfect

She told me $70 in the beginning cause its$10 to add a nail to each toe- i wanted two toes. She then tell me not to get the nails it will hurt my feet in shoes. Um woman I've had nails on my toes before. My nail was slanted and jacked up on my toes i had to put fake nails on it myself and my manicure is uneven too wide she rushed through my nails! But the main concern is when I got ready to pay she said $100 I said without the toe nails added!! Dang u said $70 with nails. Yall then people wanna judge u when. U spaz out! NEVER AGAIN!!!