Quick Facts About Bella Nails & Spa
Bella Nails & Spa has received a variety of comments and feedback from customers. By analyzing these comments, we can identify the strengths and weaknesses of the place.
Strengths:
1. Nail Quality: Many customers praised the quality of their nails after visiting Bella Nails & Spa. They mentioned that their nails looked cute, clean, and well-maintained. The comment about handling ingrown toenails with precise care suggests that the staff is skilled in addressing different nail concerns.
2. Customer Service: The staff at Bella Nails & Spa received positive comments regarding their friendliness and inviting nature. Customers appreciated that the employees were nice, cheerful, and welcoming. The fact that one customer mentioned that the shop was "puppy approved" indicates that they create a comfortable and friendly environment for everyone, including pets.
3. Minimal Conversation: Some customers appreciate a quiet and peaceful environment during their nail appointments. Bella Nails & Spa received praise for not badgering customers with unnecessary conversation. This shows that they respect customers' preferences and provide a relaxing experience.
4. Skilled Technicians: Comments commend the technicians' skills, referring to their incredible work and ability to replicate desired nail designs. This suggests that Bella Nails & Spa employs skilled and talented technicians who can fulfill customers' specific requests.
5. Color Options: Bella Nails & Spa offers a wide range of color options for customers to choose from. This provides flexibility and allows customers to find the perfect shade that suits their preferences.
Weaknesses:
1. Inconsistent Nail Results: Some customers expressed disappointment with the results of their nail treatments. One customer mentioned that their acrylic nails did not turn out like the sample provided by the salon. Another customer mentioned that their dip nails had inconsistent color and small dips in places. These comments indicate that there may be some inconsistencies and room for improvement in the application process.
2. Appointment Management: One customer had a negative experience due to poor appointment management. They mentioned that they were seated at a station, but the technician left and another person attended to them after a 30-minute delay. This lack of organization suggests that the salon may need to improve their appointment system to ensure a smoother and more efficient process.
3. Lack of Communication: A customer had an unpleasant experience due to a lack of communication regarding a color change in the powder used for their nails. This resulted in two-toned nails that the customer found unsatisfactory. The fact that the technician did not address this issue properly reflects a lack of attention to detail and customer satisfaction.
4. Long Wait Times: One customer mentioned that Bella Nails & Spa can have long wait times, particularly for walk-ins. This indicates that the salon may need to improve their staffing or appointment scheduling to minimize customer wait times.
In conclusion, Bella Nails & Spa has several strengths such as great nail quality, friendly customer service, skilled technicians, and a wide range of color options. However, they have areas for improvement, including addressing inconsistencies in nail results, improving appointment management and communication, and reducing wait times for walk-in customers. By addressing these weaknesses, the salon can enhance the overall customer experience and reputation.
Best TL Reviews
I love my nails. The cuticle is cute and clean. The nails don’t feel heavy in my hand. The guy Ricky was nice. I don’t like talking much and he didn’t badger me with conversation, which is a very big plus for me. 10/10 will come back! Ask for Ricky
Amy is amazing!! I get ingrown toenails on my big toe and she handles them with precise care. She gives an amazing massage too!
I've had better acrylics. Did not turn out like the sample at all (which is their sample). Shape is not square/round. And one hand is a longer nail length than the other...Not worth $50 or my time.
I had a full set done. The lady who greeted us (Annie) was cheerful and pleasant. Ricky did my nails. Not a talker but did incredible work. I pointed to the front picture under the Google listing and said, "I want to have my nails look like this." He looked at the picture twice, and I left with nails "like that." Happy Customer.
The people are nice. I got dip nails last time and they didn't last long. I just got them redone and they turned out pretty good. The color is a bit inconsistent and there are some small dips in places.
I'm fairly new in the area and have gone to a few different salons.. they were friendly and inviting. Puppy approved
I had a really bad experience! I made an appointment because I was on a tight schedule. I was seated at a station and a gal started filing my nails right away and asked me what I wanted. I explained that I had my nails done at a different salon previously and wanted a fill. She said okay, and then proceeded to leave the station and said another gal would be over to help me. It was 30 minutes later when the other person finally came over. She looked at my nails and proceeded with the fill, however she did not mention that they use a different color powder than the previous salon I had used. My nails are now very obviously two toned and look horrible! When I brought it to her attention she said they would eventually grow out! I will never use this salon again and I will make sure to let all of my friends know as well. I have a number of friends and clients that frequent this shop.
Not the best place I've ever gone to get a full set, but certainly not the worst either. The woman who did my nails was nice and didn't get too upset with my inability to relax my hands. Wide range of color options, and nice place to go if your willing to wait a while as a walk in, or call ahead.
Place Pictures
Bella Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
Places
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10. Jubilee Square