Nail Capital Salon

+1 770-944-6898

340 Six Flag Drive D, Austell, GA 30168 United States of America

Open Today: -

Quick Facts About Nail Capital Salon

Strengths:

1. Convenient location: The salon is located down the street from the commenter's house, making it easily accessible and convenient for regular visits.

2. Skilled nail technicians: Commenters have complimented specific nail technicians, such as Kelly, for their ability to recreate any design and for their steady hands in placing studs and detailing.

3. Previous positive experiences: Some commenters have had positive experiences in the past, noting that their nails were done perfectly according to their desired designs.

4. Variety of services: The salon offers a range of services, including acrylic fills, gel polish, spa pedicures, and waxing.

Weaknesses:

1. Decrease in quality: Several commenters have noted a decline in the quality of service over time. One commenter specifically mentions that their favorite nail technician has left the salon, indicating a potential decrease in overall skill and expertise.

2. Poor customer service: One commenter experienced rudeness from a manicurist and left the salon in tears due to a ruined eyebrow wax. The technician's refusal to rectify the situation and the overall lack of respect and treatment were also noted.

3. Lack of cleanliness: Complaints of unsanitary conditions and a mention of nail fungus growing under a customer's nail raise concerns about the salon's hygiene practices. This presents a potential health risk and lack of attention to maintaining a clean environment.

4. Rushed service: Several commenters mention feeling rushed during their appointments, resulting in subpar and occasionally "trashy" nail results. The pressure to accommodate a high volume of customers may lead to compromised quality and attention to detail.

5. High prices: The salon's pricing is mentioned in one comment as being on the higher side, which may deter potential customers looking for more affordable options.

6. Long wait times: Many commenters complain about significant waiting times, with some mentioning waiting for at least an hour and spending a total of three hours at the salon. This indicates a potential lack of efficiency in managing customer flow and suggesting the need for more staff or better scheduling practices.

In conclusion, Nail Capital Salon has strengths in terms of its convenient location, skilled nail technicians, and positive past experiences. However, the salon has significant weaknesses in terms of decreasing quality, poor customer service, lack of cleanliness, rushed service, high prices, and long wait times. Addressing these issues can help the salon improve its reputation and customer satisfaction levels.

Best TL Reviews

I have been coming here for at least six years and supporting this business. My favorite nail tech has no longer been here for 3.5 years. I just visited 01/21/23 and Wun did my acrylic fill in with gel polish/designs. I also received a deluxe spa pedicure , eyebrow and lip wax. Wun rushed through my nails and did the bare minimum. He only applied one coat of gel polish. While I was getting my pedicure, I noticed that 3 of my nails were scuffed from him filing my nails after the gel polish was applied. I asked his mother who owns the shop to fix it. She argued with me and tried to pretend like she didnt see the mistake. The nail tech next to him ended up fixing my nails. They were talking in their native language about me. Meanwhile my total was $120 including a tip. They werent friendly at all. I will NO LONGER be coming this nail salon and supporting their business. I will go where I am respected and treated like a customer should be.

Long wait nice nail in price

I'm new to the Austell area straight from Houston and I was looking for a new nail salon. This one is literally down the street from my house so I went in there with High Hopes after reading reviews that were decent. I asked for Kelly because that's who people recommended in the reviews that I read. She was pretty nice but after wearing my nails for 2 weeks and going to get a refill I discovered that I had a nail fungus growing under my pinky nail! This place is not sanitary and they will mess up your nails. Not to mention that she cut my cuticles on two fingers while doing my nails and did not want to apologize or acknowledge her mistake. Now I have half of a pinky nail after having to soak it off myself at home because I do not want them to touch it again! Please if you care about your health and well-being do not go to this nail shop! This place is not sanitary at all and the nail polish selection sucks! I am pissed about my pinky nail because now I need to start a new job and I don't even know if I can get my nails done or what is left of it SMH

Ask for Kelly she's the best. She can recreate any design shown to her. Her husband Monday is great as well.

I wish I had taken a photo of my nails when I'd had them done here, but they did a great job!! I showed my nail tech a photo of what I wanted done to prep for a wedding, and he got it down perfectly. There were studs in a straight line on several nails, and he had the steadiest hands and put them all in place just like the photo. I'll definitely be back again.

The lady that did my manicure was very rude, I also got my eyebrows waxed, and walked out of their building crying because it was my birthday and she ruined my eyebrows, she blatantly told me "she can't fix it". After I was directing her on how to shape my eyebrows, but no she wanted to shape them the way she wanted to. It took everything in me not to go back inside and get my money worth.. 1 out of 10 DO NOT RECOMMEND!

Update: I wouldn’t recommend no one going here! They need more training, techs, janitors just a whole new management as well as team! I will not be back for any services!

So I’ve been going here for awhile but as soon as I wanted something creative on a Sunday it went down hill and pedicure techs are really good but the nail techs are horrible they only have about two great artist that sit directly in the front other than that everyone else is trash so if you’re looking for something simple then go but don’t go on a busy day they will rush you and your nails come out looking like trash….trust me, I’ve experienced it so I’ll stick to my norm tech and go to them for the pedicure only

I've been going here for a few years and they were really good at one point . Customer service has weakened sense. I believe because that's the only nail Parlor there they started treating the women any kind of way. Talk to you any kind of way. Style wise they are good , but most days so packed you'll wait minimum of an hour and be there for 3. Trust me I know. Price is a little high

I'd recommend using this as a last resort or plan to come when it's not so busy