City Nail Spa

+1 203-522-5470

430 Huntington Turnpike, Bridgeport, CT 06610 United States of America

Open Today: -

Quick Facts About City Nail Spa

City Nail Spa has received mixed reviews from customers, with both positive and negative comments about their services and overall experience. In order to evaluate the strengths and weaknesses of the spa, let's analyze the comments provided.

Starting with the positive comments, it is evident that many customers appreciate the friendly and responsive nature of the staff at City Nail Spa. They praise the employees for being gentle and taking their time to make customers feel at home. This indicates that the spa excels in customer service and creating a comfortable environment for their clients. Additionally, customers mention that the craftsmanship and beautification skills of the technicians are excellent, suggesting that the spa has skilled professionals who know their craft well. This signifies a strength of the business in terms of the quality of their work.

Furthermore, it is mentioned that despite the challenges posed by the COVID-19 pandemic, City Nail Spa managed to survive and continue operating successfully. This reflects positively on their resilience and ability to adapt to difficult circumstances. It indicates that the spa has effective management and the ability to navigate challenging situations, which can be considered a strength.

On the other hand, there are several negative comments that highlight weaknesses in City Nail Spa's services. One customer experienced peeling gel nails just a few days after getting them done. This suggests a lack of quality control and attention to detail in their nail services. Additionally, this same customer had an issue with an overcharge on their card, and when they contacted the spa, they received poor customer service. The lack of willingness to resolve the issue and the unwillingness to refund the overcharge indicates a weakness in the spa's customer service and dispute resolution processes.

Another negative comment highlights a poor experience with a specific technician. The customer describes the technician as rude, inattentive, and lacking in communication skills. They also mention poor English proficiency and a cocky attitude. This indicates a weakness in their employee training and selection process, as well as a lack of professionalism.

Furthermore, a customer mentions that they had to wait for a significant amount of time without receiving service. This indicates poor time management and organization within the spa, as well as a potential lack of staffing.

Considering the pricing, it is mentioned by some customers that City Nail Spa is a bit pricy. This can be seen as a weakness, especially if their prices do not align with the quality of their services or if it is not competitive compared to other nail salons in the area. However, it is also mentioned that compared to another salon on Capitol Ave, City Nail Spa's prices are considered amazing. This could be seen as a strength if they offer good value for the cost.

In conclusion, City Nail Spa has both strengths and weaknesses. Their customer service, friendliness, and craftsmanship are appreciated by some customers, highlighting their strengths in creating a welcoming environment and providing quality nail services. However, negative comments about the quality of their services, poor customer service, lack of professionalism from certain employees, and potential pricing issues point towards weaknesses in their operations. It is essential for City Nail Spa to address these weaknesses and improve upon them in order to enhance the overall customer experience and maintain a competitive edge in the market.

Best TL Reviews

Love the people here! Very friendly and responsive! Also gentle! I love it, they really take their time and make you feel at home! A little pricy but isnt everything nowadays, love yall thanks for making me feel welcomed! And also for a great service! You guys are excellent at your craftsmanship and beautification! Also dont mind my sorujo fingers, runs in the family! #proudtobeapuertocrican

Just a few days after I got nails done gel was already peeling off and when I called them about an overcharge on my card I just discovered ($97 for gel nails and toes which toes I wanted regular but I had to do gel coz they wanted to close I said fine not realizing they were gonna charge that much), they didn't wanna know about it. He kept saying I should come in and show him but I live in NY 2 hrs away and they wouldn't credit my card back. Don't go there they'll screw u and nail job was poorly done on 8/26 1 week ago, look

I still love this place ???? it's my go to ❣️???? but at some point it became more costly. I'm not sure how long I can keep going, but for now it's the only place I'd rather be ????????????????????????

Missed this place Ssooo much.. and it's been almost a year because of covid-19 ???????????? but I'm happy they are still around and are doing well. The virus didn't affect them or their business as it did return most others????????????????❣️????????

Love this place! I just moved to CT so I'm glad I found a nail salon that does excellent work.

Very poor experience! 1 nice male, 1 attractive good natured women, 1 unattractive covert hostile women deliberately did not honor my request and tried to blame me for her incompetence and neglect. I started out contemplating gel to protect my nails. Wanted to see how professional she was 1st. She was rude, inattentive, pushed my feet and hands with rudeness; her way of directing me without any polite verbal prompting or attempt to communicate. Very poor English with a cocky attitude. I had clear nail strengthener polish on and she upcharged me insisting that it was a "gel removal". She Got loud to try and embarrass me, but, she was embarrassed when I explained how many times, from the start, that I had explained that I did not currently have any gel on my nails, since 2020 and I wanted my nails trimmed/filed evenly. She couldnt even do that neatly. Sge try to deter me from regular polish so I would pay for gel. She wanted to upsale me w/ gel, but I declined once I realized how sloppy and unskilled she was. NEVER AGAIN!! POOR MANAGEMENT/UNSKILLED, POOR COURTESY.! The man was not present when she was doing the MOST. When she finished with me, she hid in the back because I demanded she refund me the extra that she charged me for gel removal. She tried to hide that fact on the receipt, and I brought it to her attention so she HID.. Ignorance and SHADY BEHAVIOR!!

I usually go to Cole (I actually don’t know how to spell his name). He is amazing. He works really hard to make sure the nails you’re getting done is to the best of his ability. He sizes them precisely. They don’t look too bulky or sloppy. The shape is consistent. I love going.

Everytime I go in there, the environment is usually pretty friendly. The pricing could be a little better but compared to this other Nail Salon on Capitol Ave in Bridgeport , the prices here are amazing.

I highly recommend this place to try.

Wes there promptly before 9sm Sat. On July 30th, 2022.

Waited and waited and waited.

Left at 9:15am, while someone else continued waiting. I went to T& J Salon which also opens at 9am and was PACKED.

By their following, I was lead to the better nail spa, by City Nail Spa's default.

FOR City's Nail Spa Owners...

I have a TIP FOR YOU....

Towards Improved Performance!

Btw... That's the acronym for "tip". Nada...