Quick Facts About STAR NAILS
Strengths:
1. Skilled and Friendly Staff: Multiple comments mention the great and friendly staff at Star Nails. Jennifer, Angel, Henry, Lila, TR, and Don are all highlighted for their excellent work and customer service. This emphasizes that customers can expect a positive and enjoyable experience at the salon.
2. High-Quality Work: Multiple customers mention that their nails looked amazing and lasted for weeks. This indicates that the staff at Star Nails are experienced and capable of delivering high-quality nail services. Jennifer and Angel are specifically praised for their quick and efficient work.
3. Clean and Beautiful Salon: Customers appreciate the cleanliness and aesthetic appeal of Star Nails. A clean and visually pleasing environment can create a positive impression and contribute to the overall customer experience.
4. Price Reasonableness: A customer mentions that the prices at Star Nails are very reasonable. This suggests that the salon offers competitive pricing, making it an attractive option for customers when compared to other nail salons in Titusville.
Weaknesses:
1. Inconsistent Service: One customer mentions a negative experience where they did not receive the expected level of service during their manicure and pedicure. The staff did not clean up cuticles, provide a massage, and an accident occurred with the toenails. This inconsistency in service quality could be a potential weakness, as it may undermine the overall reputation of the salon.
2. Lack of Attention to Detail: Another customer raises concerns about the lack of attention to detail. The technician did not fix a ruined nail and simply applied another coat of polish. This lack of attention to detail can be off-putting for customers who expect a thorough and precise service.
3. Dependency on Specific Technicians: Multiple customers mention specific nail technicians by name, indicating a dependency on their availability. While this may not affect the overall quality of service, it could become a weakness if these technicians are often unavailable due to their schedule or being out of town.
4. Limited Service Variety: The comments do not mention a wide range of services offered at Star Nails. This could be a potential weakness if customers are looking for specific services that are not provided by the salon. Expanding the service menu can help attract a broader customer base.
5. Lack of Solution to Service Issues: In the comment mentioning inconsistent service, the customer states that they will not return to Star Nails. This suggests that the salon did not effectively resolve or address the customer's concerns. Poor customer service recovery can result in lost business and negative word-of-mouth.
In conclusion, Star Nails has several strengths, including a skilled and friendly staff, high-quality work, a clean and beautiful salon, and reasonable prices. However, there are weaknesses, such as inconsistent service, lack of attention to detail, dependency on specific technicians, limited service variety, and inadequate resolution of service issues. It is important for the salon to address these weaknesses to ensure customer satisfaction and loyalty.
Best TL Reviews
Jennifer was great! My mom and I had a great time and our nails looked amazing! My trip to titusville was worthy thanks to her!
The place is clean and beautiful. The staff are great. Angel is my primary nail tech when she is booked her husband Jimmy will do my nails. When they are out of town Jennifer does my nails. I have seen all the staffs work each and everyone does a fantastic job. It's hard to find good nail salons in Titusville and this place you will not be disapointed.
HENRY AND LILA from Star Nails was great. They did a magnificent job. They are all great, very friendly and Henry is very funny.
The staff is very kind and try to help everyone. They do excellent work and my nails last for weeks. Jennifer and Angel are quick and strive to help me keep my nails healthy and beautiful
Went in for manicure and pedicure and they never even cleaned up my cuticles or put on lotion. I had the pedicure first and still no massage just put a hot towel on my legs then when I sat down for my “manicure’ she kicked my just painted toenails and ruined the big toe the lady who originally painted them just came over and put another coat of nail polish on and never even fixed it . I will never go back again don’t know what they are doing .
TR is amazing!! she really takes her time shaping and doing her best to give you exactly what you want with your nails!
They did a wonderful job and their prices are very reasonable. I got a standard pedicure, and it was $34 including gel polish removal. She did a really great job with my toes and calluses. I've finally found my go-to nail salon. I will be back.
Don at Star nails did what I asked him to do. When another of their techs wouldn't.
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STAR NAILS Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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