First lady nail & spa

+1 631-475-4275

350 E Main St #4, Patchogue, NY 11772 United States of America

Open Today: -

Quick Facts About First lady nail & spa

First Lady Nail & Spa Place appears to have both strengths and weaknesses based on the comments provided. In order to analyze the strengths and weaknesses, let's break down the comments one by one:

1. "Had the worst experience ever yesterday when I went in for my pedicure. Mia literally CUT ME and she kept saying “it’s ok”. I was so excited to have some relaxation time and I could not wait for this pedicure to end. She was not experienced at all, not even in removing gel polish. She kept burning me with the machine removing my gel polish from my toes. That’s has NEVER happened to me before. Such a shame. I kept telling her she was CUTTING ME and she did not care. I only tipped out of common courtesy."

This comment highlights a major weakness of First Lady Nail & Spa Place - the lack of experienced staff. The customer had a terrible experience with Mia, who seemed inexperienced, causing cuts and burning during the service. This incident reflects negatively on the establishment's ability to provide quality services.

2. "I went in there for gel pedicure and for an SNS manicure. I had a gel manicure previously that needed to come off. All together that would have cost me approx $80. They had the nerve to tell me that it would cost me $5.00 to remove my nail polish. Then we all know they would have expected a Tip for a rush job. This is my issue why are we allowing them to keep raising prices to be rushed through!! Not only that how come these nail salons become angry when we use credit cards.... Is this another way they could hide money from the US government and not pay their fair amount??? I believe they should be forced to have to pay their employees fair wages. I am tired of their workers thinking it's mandated to get a tip when their work is not equivalent. I am tired of them bullying me for tips, running a guilt trip. The nail polish they used on a single purchase cost 13.99 for gel, but they are purchasing things in bulk which makes it a lot cheaper for them. A regular pedicure is 25 dollars now. Why do we allow that to happen, especially when most of us feel this way? Our vanity keeps them in business, so I don't understand their motives with their prices or their treatment."

This comment highlights several weaknesses of First Lady Nail & Spa Place. Firstly, the issue of additional charges for removing nail polish is seen as unfair and rushed service. This pricing policy can lead to customer dissatisfaction. Secondly, the suggestion of hiding money from the government raises questions about the salon's business practices, potentially undermining trust. Thirdly, the comment points out that the workers expect tips even if the quality of their work is not satisfactory, leading to customer frustration and feelings of guilt. Finally, the comment questions the fairness of the salon's pricing strategy, particularly in relation to bulk purchases that should yield cost savings but are not reflected in lowered prices for customers.

3. "Had a pedicure and gel fingernails done. The girls are so sweet and they did a great job! I got lots of compliments."

This comment highlights one of the salon's strengths - the friendly and skilled staff. The customer had a positive experience with both the pedicure and gel nails, leading to compliments. This reflects the salon's ability to provide high-quality services and maintain a friendly atmosphere.

4. "I went here after a poor dip powder job done elsewhere. Eva fixed my nails and took her time. And not too bulky the way it was. Thanks, Eva!"

This comment further emphasizes the salon's strengths - skilled nail technicians who can fix previous poor work and provide attentive service. Eva, in this case, did an excellent job in fixing the previous dip powder job, showcasing the salon's ability to correct mistakes and satisfy customers.

5. "Today I had a very good pedicure by Eva and gel nail powder done by Lily. Both Eva and Lily did an amazing job. First lady is a great place, everyone so professional, and they keep everything very clean. You don't need an appointment, but I like to make one in case they may be very busy."

This comment highlights several strengths of First Lady Nail & Spa Place. Firstly, Eva and Lily, the nail technicians, are praised for their excellent work. This indicates the salon's ability to employ skilled professionals. Secondly, it is noted that the salon maintains a professional environment and keeps everything clean, reflecting positively on their hygiene practices. Lastly, the comment mentions the convenience of not needing an appointment, although it is recommended to make one to avoid potential long waits during busy times.

6. "I've been coming here for years! for convenience, I have tried other nail salons with girlfriends and always end up coming back. The staff is amazing and personable, the language barrier is minimum, and the facility is clean. Not to mention they do an amazing job and exhibit a ton of patience with me and my indecisions and 3 kids!"

This comment highlights multiple strengths of the salon. Firstly, the customer indicates years of loyalty, indicating consistent positive experiences. Secondly, the staff is praised for being amazing, personable, and displaying patience with the customer's indecisions and children. This reflects positively on the customer service provided by the salon. Additionally, the comment mentions the minimum language barrier, suggesting that the salon has staff who can communicate effectively with customers, minimizing misunderstandings or miscommunications. Lastly, the clean facility adds to the positive image of the salon and contributes to customer satisfaction.

7. "They expanded the salon last year, and it looks great! I’ve been going here since I was younger with my mom, and I hate going anywhere else. No one can top this Salon despite what people say. Tina is amazing and does an awesome job!!! 10/10 recommend to everyone."

This comment highlights the strength of the salon's expansion and updated appearance. The customer praises the salon and expresses loyalty, indicating satisfaction with the services received over the years. The mention of specific nail technician Tina further highlights the presence of skilled staff members. Overall, this comment portrays a positive image of the salon and its ability to attract and retain long-term customers.

8. "At first, they were good with me. After I started getting nail design, they started ditching me. Even though I paid for their work ex. I did gel 90% of the time, and just because I got a design and a little glitter, they would charge me between $ 65-70, which I didn't mind paying because Henry did a great job. But not I call, and they would just not take me. Henry is a great designer but very rude.. the rest I really don't like none of their work. Good place, but not reliable, workers are always late, and they would not take you at the time your appointment is."

This comment highlights a major weakness of the salon - inconsistency and unreliability. The customer's experience varied after starting to get nail design, with the salon sometimes refusing service and not taking appointments. This inconsistency is a significant weakness as it creates frustration for customers. Additionally, the mention of a specific nail designer, Henry, being rude raises concerns about professionalism and customer service.

In summary, the strengths and weaknesses of First Lady Nail & Spa Place can be summarized as follows:

Strengths: - Friendly and skilled staff - Ability to fix previous poor work - Providing high-quality service - Professional and clean facility - Minimum language barrier - Loyalty and longstanding customer relationships - Convenience of not needing an appointment

Weaknesses: - Lack of experienced staff - Unfair additional charges for services - Suspicion of financial wrongdoing - Expectation of tips for unsatisfactory work - Inconsistent and unreliable service - Potential issues with professionalism and customer service

Based on the comments provided, First Lady Nail & Spa Place should prioritize addressing the weaknesses mentioned to improve customer satisfaction and retention.

Best TL Reviews

Had the worst experience ever yesterday when I went in for my pedicure. Mia literally CUT ME and she kept saying “it’s ok”. I was so excited to have some relaxation time and I could not wait for this pedicure to end. She was not experienced at all, not even in removing gel polish. She kept burning me with the machine removing my gel polish from my toes. That’s has NEVER happened to me before. Such a shame. I kept telling her she was CUTTING ME and she did not care. I only tipped out of common courtesy.

I went in there for gel pedicure and for an SNS manicure. I had an gel manicure previously that needed to come off. All together that would have cost me approx $80. They had the nerve to tell me that it would cost me $5.00 to remove my nail polish. Then we all know they would have expected a Tip for a rush job. This is my issue why are we allowing them to keep raising prices to be rushed through!! Not only that how come these nail salons become angry when we uses credit cards.... Is this another way they could hide money from the US government and not pay their fare amount??? I believe they should be force to have to pay their employees fair wages. I am tired of their workers thinking it's mandated to get a tip when their work is not equivalent. I am tired of them bullying me for tips, running a guilt trip.

The nail polish they used on a single purchase cost 13.99 for gel but they are purchasing things in bulk which make it alot cheaper for them. A regular pedicure is 25 dollars now Why do we allow that to happen especially when most of us feel this way. Our vanity keeps them in business so I don't understand their motives with their prices or their treatment

Had a pedicure and gel fingernails done. The girls are so sweet and they did a great job! I got lots of compliments.

I went here after a poor dip powder job done elsewhere. Eva fixed my nails and took her time. And not too bulky the way it was. Thanks Eva!

Today I had a very good pedicure by Eva and gel nail powder done by Lily. Both Eva and Lily did amazing job. First lady is a great place, everyone so professional and they keep everything very clean. You dont need appointment but I like to make one in case they may be very busy.

I've been coming here for years! for convenience I have tried other nails salons with girlfriends and always end up coming back. The staff is amazing and personable, the language barrier is minimum, and the facility is clean.

Not to mention they do an amazing job and exhibit a ton of patience with me and my indecisions and 3 kids!

They expanded the salon last year and it looks great! I’ve been going here since I was younger with my mom and I hate going anywhere else. No one can top this Salon despite what people say. Tina is amazing and does an awesome job!!! 10/10 recommend to everyone.

At first they were good with me after I started getting nail design they started ditching me. Even tho I payed for their work ex. I did gel 90% of the time and just because I got a design and a little glitter they would charge me between $ 65-70 which I didn't mind paying because Henry did a great job but not I call and they would just not take me. Henry is great designer but very rude.. the rest I really don't like none of their work.. good place but not reliable workers are always late and they would not take you at the time your appointment is.....