Quick Facts About DC & Y Nails
DC & Y Nails place has received both positive and negative comments from customers, providing insight into the strengths and weaknesses of the business.
Starting with the strengths, one customer mentions that the store is incredibly clean. A clean and well-maintained environment is crucial for a nail salon, as it creates a positive first impression and ensures a hygienic experience for customers. Additionally, the customer praises Shelly, a technician known for her friendly and professional service. Having skilled and personable staff members is a significant strength for any salon as it creates a positive customer experience and promotes loyalty.
Another customer is highly satisfied with the patience and quality of service provided by the technician. They were able to get exactly what they wanted, even with the additional request of staying after closing time. This indicates that the salon staff are accommodating, skilled, and committed to providing excellent results for their customers.
Several customers express their loyalty to the salon, with one mentioning that they have been going there for almost 20 years. This demonstrates that the salon has built a strong customer base and has managed to retain customers over an extended period. Customer loyalty is a valuable asset for any business, indicating that they are doing something right and providing a satisfactory service.
The salon also receives praise for their prices, with a customer mentioning that they do a great job at a reasonable cost. Affordable pricing can attract more customers and encourage repeat visits, especially when coupled with quality service.
Moving on to the weaknesses, there are a few negative comments regarding customer service and communication. One customer mentions a negative experience with Bella, the nail tech and manager's sister. Bella and her sister rudely denied a gift certificate, claiming it was expired without any clear indication on the certificate itself. Their condescending behavior, use of their native language to exclude the customers, and the manager's sister initially claiming not to know her sister's name reflects poorly on the business. This indicates a lack of professionalism, poor communication, and potentially dishonest practices.
In another instance, a customer expresses dissatisfaction with the nail technician not listening to their specific request for brown tips, resulting in a design more suited for a wedding. Additionally, a cracked nail tip was not immediately addressed, leaving the customer dissatisfied. This shows a weakness in attention to detail and customer satisfaction. Not meeting customers' expectations can lead to negative experiences and deter them from returning.
While some customers highly praise specific nail technicians like Cassie and Shelly, it is important to note that one customer mentions not receiving what they wanted from their nail tech. Inconsistencies in service quality across different technicians can be seen as a weakness, as it can create a lack of trust and uncertainty for customers.
In conclusion, DC & Y Nails place has strengths in cleanliness, skilled technicians like Shelly, customer loyalty, and reasonable pricing. However, weaknesses are evident in customer service, communication, attention to detail, and inconsistency in service quality across different technicians. Addressing these weaknesses could improve the overall customer experience and reputation of the business.
Best TL Reviews
Yesterday my daughter, Michele and I went there. I've been going for about 2 yrs on and off with Cassie, who is no longer there. She was great. My daughter's $100 gift certificate was denied by Bella (nail tech and manager/owner's sister). Bella called her and they both demanded rudely that it was "expired after one year." We both stated that nowhere on the certificate does it state that it expires after a year. They both said "we tell you when you buy." When told that we are reporting this to the Better Business Bureau, they were rude, condescending, and proceeded to speak their native language continuously and ignored us. I asked Bella what her sister's name is and she said, in front of customers, "I don't know," to which I answered, now you're lying on top of stealing my daughter's $100. She then replied Judy! This is the worst form of Business etiquette we've ever experienced at a nail spa. THIEVES!
My third manicure in 51 years...nmy feet were messed up with calluses and general neglect. The tech was very patient and did a great job! Very happy! A+
I took me and my daughter for pedicure and full sets on both. I didn't get what I wanted. It's like my nail tech wasn't listening I wanted brown tips He gave me nails as you would get for a wedding. I hated them. On top of that one nail tip was cracked but trust the process right. He was willing to change it but I was already running late. My daughter nails came out nice. I'm not gonna go there again.
Incredibly clean store. I was warmly welcomed and introduced to Shelly. She was friendly, professional and does a fantastic pedicure! She's available Tuesday thru Saturday. I highly recommend to use her services if you have the good fortune of being able to sit in her chair.
Love this salon. They are so friendly & give the best pedicures & manicures around! Cassie is absolutely amazing, but everyone who works here is great too! I will never go anywhere else :)
I've been coming here of and on for almost 20 years. I'll leave to another location then come right back because I can't find anywhere else that does my nails the way I like them.
Nice place to go get your nails done the prices are really good and they do a great job
I went in and asked for some pretty detailed nails and they gave me exactly what I wanted. I, unfortunately, caused them to stay doing my nails one hour after their closing time and they had so much patience and did the nails in no rush to get the beautiful result that I was hoping for. They did amazing and I definitely recommend going here.
Place Pictures
DC & Y Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places