Quick Facts About Hot Cuts Family Salon
Hot Cuts Family Salon has received mixed reviews from customers, showcasing both strengths and weaknesses. In analyzing the comments, it becomes evident that the salon has both positive and negative aspects.
One of the strengths mentioned is the great service provided by the salon. Many customers, specifically parents, have highlighted that their children enjoy getting their hair cut at Hot Cuts Family Salon. This is a significant strength as it indicates that the staff are skilled in working with children and creating a positive and enjoyable experience for them. Happy customers are more likely to return and recommend the salon to others. Additionally, the mention of a "Genius Barbers" Leo and Alice indicates that there are talented and skilled stylists at the salon.
Affordability is another strength of Hot Cuts Family Salon. A customer mentions that they received a good haircut for an affordable price. This is important as it allows the salon to attract a wide range of customers who are looking for quality service at a reasonable cost. Affordability can be a significant advantage for customers, especially those on a tight budget.
The salon's willingness to accommodate customer preferences is also mentioned as a strength in one of the reviews. The customer explains that the stylist, Thuy, listened to their requests and ensured they were satisfied throughout the haircutting process. This attention to detail and excellent customer service is commendable and can contribute to positive customer experiences.
On the other hand, several weaknesses are identified in the comments. One common complaint is the inconsistency in the quality of haircuts. Some customers mention leaving the salon with uneven and choppy haircuts that did not match the desired style shown in photos. Inconsistency in service quality can create a lack of trust and reliability for customers. It is crucial for the salon to address this weakness by providing consistent and satisfactory haircuts to all customers.
Another weakness highlighted in the comments is the issue with the payment system. One reviewer mentions that the salon only accepts cash due to the payment system being down, which can be inconvenient for customers who rely on other forms of payment. This weakness can deter potential customers from visiting the salon, especially in a time when digital payment options are prevalent. It is essential for the salon to resolve this issue promptly to avoid any further inconvenience to customers.
Customer service and professionalism are also mentioned as weaknesses in some comments. One customer experiences a rude encounter with a hairstylist named JoAnn, who lacks basic greetings and proper customer service skills. Another customer mentions an unfriendly stylist named Deb, who disregarded their request and provided an unsatisfactory haircut. These experiences can be detrimental to the salon's reputation and customer satisfaction. Improving customer service and ensuring professionalism among staff members is crucial for attracting and retaining customers.
In conclusion, Hot Cuts Family Salon has both strengths and weaknesses. It excels in providing great service and creating an enjoyable experience for children, offering affordable prices, and accommodating customer preferences. However, weaknesses include inconsistency in haircut quality, issues with the payment system, and poor customer service. Addressing these weaknesses can enhance the overall customer experience and help the salon improve its reputation.
Best TL Reviews
Great service ! My 3 year old and 6 year old enjoy getting their hair cut here
Just got my hair cut here the other day and it went really well for an affordable price! I called and made an appointment (it wasn’t busy when I went though) and Thuy cut my hair. She evened out my hair (I had cut it at home to a bit past shoulder length) and gave me long layers, face framing strands and thinned out the ends, and I think it looks great! She made sure she was doing what I wanted throughout the process and asked me questions before cutting.
Just a note: if you go in the near future (I’m writing this Sep. 2022), make sure to bring cash because their payment systems will be down for a bit
Somehow the worst place I’ve ever managed to get my hair cut. I have gone in twice to get my haircut here and both times I have left with the most uneven and choppy haircut that doesn’t even remotely resemble the photo I showed.
This place is an absolute joke. I went to take my son to get a haircut, but was told they only take cash do to payment system being down. Then was told the are booked until 5:30 when it’s completely empty inside. Funny how they have appointments but no option to schedule appointments. Total joke will never go there again
Crystal was great, I didn't have a good experience with the other lady name sje had a short name started with T
Went in with my daughter to get our hair cut...I went there on a recommendation. Walk in and was nicely greeted by a woman at the left station cutting hair. JoAnn walks up to the counter no hello, no good afternoon... "do you have an appointment?" I looked around and asked do we need one? She said well yeah! NO where inside or outside does it say by appointment only! The person that gave me the recommendation always walks in for a haircut! I said thank you I'll go somewhere else.. she said okay.. then I start walking to the door my daughter said she wanted to stay ( she's an adult) we discuss it and JoAnn hears us and says 'it's fine, I can do your hair. I told her no, I'm good. My daughter got hers cut and it was a terrible cut! I'm a cosmetologist, yes I could have cut our hair, we wanted to go together and have someone else do it just for the experience as she was home visiting! I've never had such rude service from a hairdresser. I didn't tell her I was a cosmetologist because I wasn't going to make a scene. But just some advice JoAnn... if you want clients, take a course in customer service, treat people with respect and humbleness as you are a service to otherd! Take a refresher course in hair cutting, and fix your damaged hair! I will NOT return nor will I recommend anyone to this place!
I normally don’t do reviews but I felt this one was needed. After over a year, I convinced my kid to get his hair cut. Normally, he goes with his dad and this time I went along. I think her name was Deb she was the red head in there at the time. She wasn’t friendly to begin with. I specifically showed her a picture of what we wanted and she didn’t even come close. She literally butchered my kids hair. Before I said anything I asked my kid if he liked it, he said yes. I had my husband take him outside while I paid. I told her the only reason I’m paying is because he likes it and let her know if she didn’t know how to do the style she should have said so. That it was nothing like the picture. She said once it dried it would be. It wasn’t! After we left, my kid said he didn’t like it but there was no point to say anything since it was pretty much cut off already. He usually has Alisha cut his hair but my husband did not realize she was in there at the time. Never again will she touch my kids hair!
We had a wonderful and most pleasant experience on July 7th, all thanks to my children's favorite Genius Barbers Leo and Alice. ❤️ Loved and appreciated the excellent service. The kids loved it so much they can't stop talking about their fresh cuts ????
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Hot Cuts Family Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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