Nail First

+1 586-773-3312

29012 Gratiot Ave, Roseville, MI 48066 United States of America

Open Today: -

Quick Facts About Nail First

Nail First Place is a nail salon that has received mixed reviews from customers. While some customers had positive experiences with the salon, others expressed dissatisfaction with the service they received. In order to evaluate the strengths and weaknesses of Nail First Place, we will analyze the comments provided by customers.

Strengths:

1. Meticulous and attentive service: Several customers mentioned that the nail technicians at Nail First Place were focused, meticulous, and attentive. They praised the gentle and patient nature of the older lady who provided the service. This highlights the salon's commitment to providing high-quality service to their customers.

2. Ability to perform desired services: Customers appreciated that the salon performed the services they requested without pressuring or upselling them. This indicates that Nail First Place respects their customers' preferences and provides a personalized experience.

3. Convenience and availability: One customer mentioned that they did not have to wait for their appointment and that there were plenty of technicians available. This suggests that Nail First Place is well-staffed and efficient in handling appointments, which can be a significant advantage for customers who value their time.

4. Experienced and knowledgeable staff: A customer praised the eyebrow service provided by Cynthia, expressing satisfaction with her explanation of the process and the end result. This demonstrates that Nail First Place employs experienced staff members who are knowledgeable about their services.

Weaknesses:

1. Inconsistent service quality: Some customers had negative experiences with the salon, mentioning issues such as overpriced services, subpar nail work, and unprofessional behavior. This indicates that the quality of service at Nail First Place may be inconsistent, with some customers receiving satisfactory treatment while others do not.

2. Lack of customer care: A few customers expressed disappointment with the lack of customer care they experienced at the salon. One customer mentioned that their attendant seemed disinterested and did not offer any compensation for an injury caused during the service. This highlights a weakness in customer service and shows a lack of empathy towards customers' needs and concerns.

3. Failure to address customer complaints: A customer reported that the salon refused to give a refund or rectify the issue when their daughter's nails were poorly done. This indicates a lack of willingness to address customer complaints and ensure customer satisfaction.

4. Rushed and sloppy work: Some customers mentioned that their nails looked messy and rushed, with acrylic placed over the nail bed, which can lead to fungus. This suggests a lack of attention to detail and a rushed approach to the nail services provided.

5. Lack of professionalism: One customer reported that the technicians were smoking on the job, which can be seen as unprofessional and potentially hazardous to customers, especially those with children. This indicates a lack of professionalism and a disregard for maintaining a clean and safe environment.

In conclusion, Nail First Place has both strengths and weaknesses based on the provided comments. While it received praise for meticulous and attentive service, ability to perform desired services, and convenience, there were several criticisms regarding inconsistent service quality, lack of customer care, failure to address complaints, rushed and sloppy work, and a lack of professionalism. It is important for the salon to address these weaknesses and work on improving the overall customer experience in order to maintain and attract a loyal customer base.

Best TL Reviews

My first time here and got a pedicure. The tech was focused and meticulous. She was an older lady and she was gentle, attentive and patient. My toes are Miami-ready. I walked in and didn't have to wait! There were a lot of techs waiting for work. I will be back! Great service and they performed the service I wanted without trying to pressure/up-sell me. This was my first pedicure since 2019. Recommend.

Update 8/2022: Got my eyebrows done by Cynthia and she did a GREAT job! It was my first time getting my eyebrows tinted. She explained the process and made sure I was completely satisfied. ????????

Always my go-to place when I want my nails done and also to get a Brazilian wax and my eyebrows waxed love it

10/10 DO NOT RECOMMEND!!!!!

Over priced and did a terrible job! I went back to get them fixed and wanted to argue with me!! And if u have kids I recommend not to take them either! They sit their and smoke on the job In the PLACE! Do not go their I am beggggginnnnn you!

Did not even file my nails they look to thick and wide moral of the story please just don’t go and waste your time or money!

My daughter got her nails done here and they cut her finger with the rotary file and her nails looked ridiculous!!! She had glue everywhere on her fingers and the nails looked NOTHING like the photos she showed.They refused to give her a refund and offered to remove them!! Why would you spend $40+ dollars and then have them removed?????? DI NOT USE THIS BUSINESS!!!!!

I got my nails done today and they look terrible! My pedicure is great, but my nails look sloppy and the acrylic is misplaced and incorrectly shaped! The lady nipped my finger and made me bleed, then blamed me for supposedly moving although I don’t believe I did. Overall very poor quality for a $40 full set!

Smh I then gave them 2 chances , because once before my nails looked like trash when I left . For 1 the acrylic is over my nail bed & that causes fungus ! & 2 work is just sloppy . Every nail tech in there be rushing !

Pretty bummed about my toes. I haven’t had my nails done in over 2 years and this is what I left with on my right foot. My female attendant seemed too busy talking to all the other employees and laughing away, only paying half attention to myself. She didn’t even offer to reduce the price of my pedicure because of the toe she sliced. The back massager was never turned on for my pedicure and no one even ask how I was doing! This is supposed to be a personal service and she couldn’t have even cared that I was there. Wish I would have caught her name. But all I know is my mother in law and I will be finding a different nail salon instead of the one we “know of” by Walmart. Thanks for a waste of a gift to me, like I said, it’s been over 2 years since I’ve had my nails done, toes and fingers included.

Work with a with a tech that did my nails she was superb. She works at workstation 10. Usually when I get my nails done they make them real thick she did it to where it looks just like a natural nail and she did exactly what I wanted. Most people want to leave your nails long and I'm old so I want to mess short and just look nice and she did a superb job she will be my new person that I go to every time I come to the shop. I'm on oxygen and the owner every time I call and I tell him I'm on my way and I'm on oxygen he make sure that I get seen right away and you can't beat that great service keep up the good work