Mark's Barber Shop

+1 423-458-1939

2504 Henderson Ave NW, Cleveland, TN 37312 United States of America

Open Today: -

Quick Facts About Mark's Barber Shop

Strengths:

1. Friendly and welcoming atmosphere: Customers appreciate the friendliness of the staff at Mark's Barber Shop. They feel comfortable and enjoy the overall experience.

2. Affordable prices: The comment suggests that Mark's Barber Shop is cheaper than most places, which is a significant advantage for customers looking for affordable haircuts.

3. Cleanliness: The comment mentions that the barber shop is very clean, indicating that the establishment prioritizes hygiene and cleanliness, which is crucial for customers when choosing a barbershop.

4. Good quality haircuts: Multiple comments mentioned that the barbers at Mark's Barber Shop do an excellent job cutting hair. The customers appear to be satisfied with the results and appreciate that the barbers listen to their requests.

5. Efficient service: Several comments express satisfaction with the quick service and minimal waiting time at Mark's Barber Shop. This efficiency is a strength as customers value time-saving experiences.

6. Safety precautions for coronavirus: One comment states that the barber shop observes safety precautions for the coronavirus. This shows that the establishment cares about the health and well-being of its customers, which is appreciated during the pandemic.

7. Customer loyalty: Multiple comments indicate that customers frequently visit Mark's Barber Shop, suggesting that it has a loyal customer base. This loyalty is a strength as it indicates customer satisfaction and trust in the services provided.

8. Trustworthy staff: One comment mentions that the staff at Mark's Barber Shop trusted the customer to return with their payment. This shows a level of trust between the clients and the staff, which can enhance the customer experience and reputation of the barber shop.

Weaknesses:

1. Inconsistent customer service: One comment expresses dissatisfaction with the friendliness of the staff, mentioning that neither of the women present was friendly. This indicates a weakness in customer service and highlights the need for consistently positive interactions with customers.

2. Miscommunication regarding waiting times: The comment states that the customer thought it was their turn, but another person was served instead. Miscommunication or lack of clarity regarding waiting times can lead to customer frustration and dissatisfaction.

3. Limited payment options: It is mentioned that Mark's Barber Shop only accepts cash. This can be a weakness for customers who prefer to pay using other methods such as credit or debit cards, as it may inconvenience them.

4. Limited availability: While it is not explicitly mentioned in the comments, if Mark's Barber Shop has limited availability due to high demand or limited operating hours, it can be a weakness for customers who need flexibility in scheduling their haircuts.

In conclusion, Mark's Barber Shop has several strengths, including a friendly atmosphere, affordable prices, cleanliness, good quality haircuts, efficient service, adherence to safety precautions, customer loyalty, and a trustworthy staff. However, there are some weaknesses, such as inconsistent customer service, miscommunication regarding waiting times, limited payment options, and potentially limited availability. Addressing these weaknesses can further enhance the overall customer experience at Mark's Barber Shop.

Best TL Reviews

It’s a great place to get your hair cut very friendly cheaper than most places and very clean to

Went sat in waiting my turn neither woman was friendly then I thought it was my turn. They put someone else in a chair that came in after I got there can get a good cut right down the street.

The Barber did a super job and listen to what I wanted on the haircut, I was in and out with little wait. The prices are good and they observe the safety precautions for the coronavirus. Its a very nice place and I will be a regular customer.

My go to place in Cleveland for a haircut. They only take cash FYI. I love the fact they don't mind wearing a mask. I didn't even ask them to, but they offered since I was wearing one. They will usually cut your hair with scissors, but if they use the clippers they have a vacuum connected to them that leaves you without the itch!

Haircuts are hard for me, and mine was an especially tall order. Amanda and the whole staff were great. Good ole barber shop experience. She cut my hair better than anyone has in a long time! Thanks!

Love this place! They've been cutting my son's hair for a couple of years now. I just got mine done by Amanda, and she did such a great job.

I love this place! On my first visit last year I didn't know that it was cash or check for when it came time for me to pay. I was shocked that the staff trusted my to leave and come back with my payment. (my bank was just across the way) I've only been to this place twice now and I'm really needing to go again.

Lisa is amazing. Mark is a strong American patriot and it shows threw his work and staff. Great people!