Star Nails

+1 301-879-4960

35 Randolph Rd, Silver Spring, MD 20904 United States of America

Open Today: -

Quick Facts About Star Nails

Star Nails is a nail salon that has both its strengths and weaknesses, as indicated by the comments from various customers. Overall, it seems that the salon has a good reputation for providing quality service, especially for customers with specific needs. However, there are also some negative reviews that highlight areas of improvement for the salon.

One of the key strengths of Star Nails is the compassionate and accommodating nature of the nail artists. One customer mentioned that Lynne took excellent care of them because they needed extra assistance with mobility. This highlights the staff's ability to provide personalized care and cater to the needs of customers with disabilities. Additionally, another customer mentioned that the staff treated them with respect and extra care due to their disability. This level of compassion and empathy can create a positive and welcoming environment for all customers.

Another significant strength mentioned by customers is the overall cleanliness and sanitation of the salon. Multiple reviews praise the salon's cleanliness, sterile environment, and adherence to hygiene standards. This is crucial for maintaining customer trust and ensuring their safety. A clean and well-maintained salon reflects professionalism and dedication to quality service.

The salon's reasonable prices and the availability of a wide range of nail polish colors are also mentioned as positives by some customers. Price affordability is an important aspect for many customers, and the availability of color options can enhance the overall customer experience. Additionally, one customer mentioned that their appointments always started on time, indicating good time management and punctuality by the staff.

On the other hand, some weaknesses were pointed out by dissatisfied customers. A notable issue is the inconsistency in the quality of service received. One customer mentioned that their nail technician, Bella, disappeared without any explanation, which created dissatisfaction. However, they acknowledged that they find all the technicians at the salon to be good. This inconsistency can be a concern, as customers expect consistent quality service regardless of which technician they are assigned.

Another weakness mentioned by a customer is the unsatisfactory results of their high-end pedicure. They paid a significant amount of money, but the gel polish on their toes chipped or disappeared within a week. This highlights a failure in providing long-lasting results, which is essential for customer satisfaction. This indicates that there may be room for improvement in their techniques or products used during the pedicure service.

Another concern raised by a customer is the limited choice of polish colors, particularly for regular polish. While the availability of gel polish colors is mentioned as a positive aspect, the lack of options for regular polish can be a limitation for some customers. Additionally, the absence of a massage or other additional treatments during pedicures was mentioned as a disappointment for one customer. This indicates that the salon may have room for improvement in providing a more comprehensive and luxurious spa experience.

Despite the negative comments, there are many loyal customers who have had excellent experiences at Star Nails. Some have been going to this salon for several years and appreciate the consistent good service they receive. The salon's ability to cater to specific needs, such as a professional guitarist who requires specialized nail care, is regarded highly by customers who value personalized service. These positive experiences contribute to the salon's reputation and customer loyalty.

In conclusion, Star Nails has both strengths and weaknesses. The compassionate and accommodating nature of the staff, cleanliness of the salon, reasonable prices, and availability of gel polish colors are mentioned as strengths. On the other hand, the inconsistency in service quality, unsatisfactory results of high-end pedicures, limited choice of regular polish colors, and absence of additional treatments during pedicures were highlighted as weaknesses. By addressing these areas of improvement, the salon can enhance the overall customer experience and maintain its strong reputation.

Best TL Reviews

I consistently get excellent nail care from Lynne at Star Nails. Lynne takes very good care of me, as I need extra help walking, moving around, and bending over. She is a truly compassionate person. In truth, all the nail artists treat me with respect & extra care, because I am disabled. I tell anyone who asks about my beautiful nails to go to Star Nails!

My first review, Bella was my nail tech. Well, she disappeared without a word so now Jenna is my nail tech but I think every tech in the spa is good. Sometime I stray to a different salon because I live far away and I always regret it. Star Nails is very clean and sterile, the prices are reasonable, they finally have lots of colors, my appointments always start on time and my nails and toes always look great! Jenna gets the job done every time!

DO NOT COME HERE! A WORKER MESSED MY NAILS UP AND DID NOT FINISH, THEY TOLD ME TO COME BACK TOMORROW AND THEN NOBODY SERVICED ME! THEY DIDNT EVEN SOAK OFF THE HALF FINISHED ACRYLIC THAT THE NAIL TECH DID! DISGUSTING PEOPLE THAT TREAT CUSTOMERS HORRIBLE! THE WORKER IN THE FIRST SEAT NEEDS TO BE RETRAINED

I always have a great experience when I visit star nails. All the staff is equally talented, but I personally love Miley, she’s pleasant & professional.

This is by far one of the worst nail salons I have visited in my life.

I have visited four times and each time has gotten progressively worse.

The last time I went, I paid $80 for a "high-end" pedicure. I wouldn't have openly complained, however, in a week half of my gel polish is chipped or completely gone from my toes.

I have never experienced gel polish reacting this way.

They couldn't pay me to come back.

If I could give them lower stars, I would.

Love this place - I've been coming here for years and they always do such a good job. They accommodate me and my nails are difficult to do because I'm a professional guitarist so my left hand must be treated much differently than my right hand to include the length of the nails and the thickness or thinness of the acrylic. Can't thank them enough for all their years of good service. My husband buys me a huge gift certificate every Christmas which is my favorite gift of all every year!

The chairs are great! But, there is a very limited choice of polish colors (unless you want gel), there was no massage or anything with the pedicure (a big part of why I pay for one or else I'd just do it myself), and my big toes didn't even get rubbed with the pumice stone so are still rough. The space is clean and meets the bare minimum for being a good place... but there needs to be than the bare minimum for a good rating.

I’ve been going here for over 15 years and have never had a bad experience! The shop has always been clean and very sanitary. All of the wonderful technicians I’ve ever worked with have been professional & friendly. I’ve relocated further away from the shop and tried other nail salons but I’m terrified of anyone else doing my eyebrows because my skin is very sensitive to most wax and the other salons just don’t live up to the quality of cleanliness and safety! For those reasons and more I’ll continue my travels to silver spring to Star Nails!