Couture Nails Bar

+1 910-508-8572

120 Racine Dr #1, Wilmington, NC 28403 United States of America

Open Today: -

Quick Facts About Couture Nails Bar

Couture Nails Bar has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the place, let's examine the comments in detail.

Starting with the strengths, several customers praised the quality of the nails and the talent of the technicians. One customer specifically mentioned that the gel x nails never disappoint and are of top quality. Another customer commented that the nail art is amazing and the technicians are capable of doing any design. These comments highlight the skill and talent of the technicians at Couture Nails Bar, which is a strong point for the salon.

The salon's decor and ambiance were also praised by some customers. One customer mentioned that the salon gives off luxurious vibes and is very beautiful. This positive comment indicates that the salon has put effort into creating an aesthetically pleasing environment for its customers, which is definitely a strength.

Customer service and friendliness of the staff were also highlighted as strengths. One customer mentioned that the people at the salon are amazing and friendly, and they found their go-to nail technician. Another customer mentioned the attention to detail and great service provided by the salon. These comments indicate that the staff at Couture Nails Bar goes above and beyond to provide a positive and friendly experience for their customers.

Affordability and pricing were also mentioned as a strength by one customer. They stated that the price is great considering the quality offered. This indicates that the salon offers competitive prices for the services provided, which may be a strong point attracting customers.

Moving on to the weaknesses, one customer mentioned a negative experience with the Gel X nails. They had multiple nails popping off within a short period of time, which is not typical for acrylic sets. This indicates that there may be an issue with the application or quality control of the Gel X nails, which is a weakness for the salon.

Another customer mentioned long wait times and scheduling issues. They had to wait for an hour or more despite having made an appointment, and at times were not seen by the technician they scheduled with. This indicates a lack of organization and could lead to frustration among customers, making it a weakness for the salon.

One customer mentioned a negative experience with a technician who applied a nail improperly, causing a greenie. This indicates a lack of attention to detail and proper training among some technicians, which is a weakness for the salon.

Inconsistency in service was also mentioned as a weakness by one customer. They had made an appointment for a specific day but the salon claimed it was a different day and charged their card for a service they did not receive. The customer mentioned that the salon did not offer any solution or compensation for the inconvenience, indicating poor customer service in this particular situation.

Another customer mentioned a negative experience with a fill service. They had their nails butchered, experienced pain, and did not receive the color they wanted. Additionally, the service took longer than expected, causing frustration. This indicates a lack of communication and skill on the part of the technician, making it a weakness for the salon.

Lastly, a customer mentioned that their nails broke easily and that their cuticles were scabbed up after getting their nails done at Couture Nails Bar. This indicates a potential issue with the quality of products or techniques used by the salon, which is a weakness.

In conclusion, Couture Nails Bar has strengths in terms of the quality of nails, talent of technicians, beautiful salon decor, customer service, and affordability. However, weaknesses exist in the form of issues with certain nail services, long wait times, scheduling problems, inconsistency in service, and potential quality control issues. These weaknesses should be addressed by the salon in order to improve the overall customer experience and reputation.

Best TL Reviews

I see star for gel x nails and she never disappoints. Always top quality nails with amazing designs and the never break. She is crazy talented and can do just about any design

The salon is very beautiful. This was my second time going and I took my daughter with me. We called over and they were able to get us right in. The decor gives luxurious vibes. We both got pedicures with gel polish totaling up to $130 and we also left tips on top of that so $140. I just ask that with those prices can we get a bottle of water or a glass ???? wine next time ????

Literally love this place and will never go anywhere again! The people there are amazing and so friendly! I found my girl Erica and let me tell you she is bomb! Amazing at nail art and I have never had an issue. Yes getting your nails done takes awhile but that’s because they are doing a great job! The price is great for the amazing quality they offer! I recommend this place to everyone and I personally think (after being to many other salons and getting acrylics for 5 years) that this is the best nail salon in Wilmington.

I visited this nail salon from out of town last weekend. A worker convinced me to get “Gel X” for 70$ because it was faster and supposedly stays on longer. I had 3 nails pop off in two days and 3 other before a week even went by. I have never had a acrylic set not last longer then 2 weeks.

Loved robins skill set but sadly won’t be returning. The last few times I’ve had long wait periods, when I made an apt, I’m talking about an hour plus. Or not even seen with a tech that I made the apt with. Once I got a different tech and he applied a nail improperly causing a greenie. This time I made an apt and while I swear I made it for Friday they claimed it was Thursday and charged my card $75 for a service I’ll never get. When trying to work it out with Robin she said she would call me the next morning and while they can’t apply that charge my next service maybe there was something they could do. She didn’t bother to offer anything. I find it crazy I’m often made to wait long periods of time but they’re not so forgiving when it happens to them. I initially came because of an old co worker Jacob who worked here but sadly that is ending. This was the last straw

So unorganized and made me so mad. I went to get a simple fill and the lady completely butchered my nails. They hurt and look so ugly. I didn’t even get the color I wanted, they were so difficult to work with. Also took sooo long, my other 2 friends were finished with their nails before my half way point. Horrible. I left with ugly, painful nails, and very upset. Wouldn’t recommend coming here if it’s your last option.

What a beautiful place to be pampered. Their attention to detail is awesome. Great pedicure, Manis,hair stylist.

Hasn’t been a week and almost all my nails have broken. I’ve been getting my nails done for yrs and have NEVER broken this many nails. Fr I mean I was just getting a bag off a shelf and 2 broke. Plus my cuticles are scabbed up. I definitely will NOT be going back.