Quick Facts About Natural Nails
Strengths:
- Overall positive customer experiences: The majority of the comments express satisfaction with the services provided by Natural Nails. Customers appreciate the genuine and nice staff, reasonable pricing, and the fact that the acrylic nails are not laid very thick, unlike some other places. The customer service is described as awesome, and one customer highly recommends the salon.
- Attention to customer preferences: Natural Nails is praised for being able to cater to customer preferences. They listen to what customers want and strive to deliver the desired results. Customers mention that as long as they communicate about shape and color, they are happy with their nails. Showing reference photos and providing specific instructions seems to be effective in achieving the desired nail designs.
- Skillful nail technicians: Many customers comment on the skills of the nail technicians at Natural Nails. They mention that the technicians shape the nails nicely, create cute designs, and ensure that the gel blends seamlessly with the cuticles. The fast service provided by one technician is also complimented, as the customer was initially worried but ended up with pretty nails. The quality of work and attention to detail are appreciated by customers.
- Sanitary practices: Multiple customers highlight the cleanliness and sanitary practices at Natural Nails. They mention seeing the technicians wipe everything down twice, which gives them peace of mind. Cleanliness is an important factor for customers when choosing a nail salon, and Natural Nails seems to meet this expectation.
- Affordable pricing: Natural Nails offers competitive pricing compared to other salons. One customer mentions that while other salons charge $35 for a gel manicure, Natural Nails charges only $20. This affordability is praised and seen as a positive aspect of the salon.
Weaknesses:
- Inconsistent experiences: While some customers have had positive experiences at Natural Nails, others have expressed disappointment. One particular customer mentions being disappointed on multiple occasions despite hearing good things about the salon. This inconsistency in experiences raises concerns about the overall quality and service provided by Natural Nails.
- Owner's behavior: One customer complains about the owner being rude and raising his voice in response to concerns about the quality of the job. Additionally, the customer felt disrespected when accused of wanting free services despite already paying. This negative interaction with the owner creates a poor impression and suggests potential issues with customer service and professionalism.
- Inaccurate advertising: A customer mentions that despite the salon advertising walk-ins being welcome, they were turned away because they did not have an appointment. This discrepancy between the advertised policy and the actual practice can lead to frustration and disappointment for potential customers.
- Limited availability: The salon seems to get busy, as mentioned by one customer who advises calling ahead. Another potential customer was turned away due to not having an appointment, despite the salon being empty. These instances indicate that Natural Nails may have limited availability for walk-in customers, which can be inconvenient for those seeking immediate or spontaneous services.
In conclusion, Natural Nails has various strengths such as positive customer experiences, accommodating customer preferences, skillful technicians, sanitary practices, and affordable pricing. However, there are weaknesses in terms of inconsistent experiences, the behavior of the owner, inaccurate advertising, and limited availability. Understanding these strengths and weaknesses can help customers make informed decisions about their choice of nail salon.
Best TL Reviews
Literally living for this fall set!! ????????❤️???????? ????
They were very nice genuine people. They took their time and did it right! I appreciate the fact that the acrylic is not laid very thick like some places do. Reasonable pricing and awesome customer service! Highly recommend ????
This is the 3rd time I come to Natural Nails, hoping that I will like them as much as others do since I’ve heard good things. But every time they seem to disappoint.
Tell them or show them what you want and they’ll do their best to do it! As long as you communicate about shape and color you’ll be happy with your nails! I showed them a reference photo but wanted them shorter and in pink and purple and they turned out great! Prices are good, too
I was able to get a last minute appointment yesterday and they were phenomenal. I had never been before but my friend strongly recommend them. They shaped them really nicely, did a really cute design, and the gel blends seamlessly with my cuticle (I hate when gel is done too thick). They were very sanitary, I saw them wipe everything down twice. You also CANNOT beat the price! Other salons charge $35 for a gel manicure, this one was $20. However, I can see where other reviewers would take issue with the language used. The male manicurist did use a lot of profanity. I took no issue with this as I have no children and am in college. Just be advised. I really enjoyed Natural Nails and definitely will be back.
Took my daughter here to get both of our nails done for her Birthday 12/07/19 They done a great job and the prices are really good too. I will be using them again and will tell my friends about them. Just called ahead because they do get busy
The owner was rude. Raised his voice when I had concerns about the quality of the job and I asked for some corrections. I was told that I just wanted stuff for free. But I already paid them?!?! The issue was that after the job the paint/deep on my nails was excessively thick and looked like fake nails. They also had some gaps on the sides that were not covered at all.
Love the family feel in this salon! I was a walk in and they said I had maybe a 30 min wait. I only had to wait about 10 mins and got started. The lady who worked on me was super fast but not in a bad way at all! She did a GREAT JOB on my nails and I was honestly worried in the beginning due to her speed. But I ended up with pretty nails and other customers even complementing them as I was drying. Will definitely be going back!
Walk-ins are NOT welcome despite that being advertised on their door. I wanted to try this place after seeing so many great reviews on Google, but was turned away (despite the salon being completely empty — not an exaggeration) because I didn’t have an appointment. While the woman was super friendly, it was disappointing. If I can’t find another nail salon in Russellville, I’ll try them again… but next time, I guess I’ll have to make an appointment.
Place Pictures
Natural Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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