Sing Loong Kitchen

+1 845-477-2542

102 Windermere Ave, Greenwood Lake, NY 10925 United States of America

Open Today: -

Quick Facts About Sing Loong Kitchen

Sing Loong Kitchen is a restaurant that has received mixed reviews from its customers. It is important to analyze these comments in order to understand the strengths and weaknesses of the establishment.

Starting with the strengths of Sing Loong Kitchen, there are several positive comments that highlight the deliciousness of the food. Customers claim that the food is always tasty and that they have been ordering from this restaurant for years without being disappointed. The menu options mentioned, such as General Tso's chicken, dragon & phoenix, chicken broccoli, shrimp lo mein, beef garlic sauce, and moo shu chicken, indicate a diverse and appealing selection of Chinese dishes. The fact that customers mention specific dishes they enjoy suggests that the restaurant has a strong and consistent quality when it comes to its food.

Additionally, the quick service is praised by some customers who mention that their orders are usually ready within 10-15 minutes. This efficiency is an advantage for those seeking a quick and convenient meal.

Another positive aspect mentioned by a customer is the pleasant service. Although not all customers mention this, the comment suggests that the staff is usually friendly and accommodating, adding to a positive dining experience.

On the other hand, there are several weaknesses highlighted in the comments. One of the main complaints is about the recent decline in food quality since the change in ownership a few years ago. Customers who have been going to Sing Loong Kitchen for a long time express disappointment with the current state of the food. This suggests that there may have been a decline in the quality and taste of the dishes, which could be concerning for potential customers.

Another weakness raised is the poor communication and misunderstandings in taking orders. Some customers have experienced issues where they received incorrect quantities of food, resulting in an increase in their bill. Complaints about such mistakes indicate a lack of attention to detail and proper training of staff members responsible for taking orders.

Additionally, there is a concern raised about the hygiene practices within the restaurant, specifically regarding the behavior of the children of the owners. One customer witnessed one of the children picking food out of her mouth and then handling the food that is being prepared for orders. Another child was seen playing with a ball on the floor and then touching the stainless steel surface where orders are placed. Such unsanitary practices are a significant concern and can pose a risk to the customers' health.

Furthermore, there is a customer who had a negative experience when trying to get a refund for a poorly prepared dish. The restaurant's policy of requiring the customer to return the dish in order to receive a refund was inconvenient, as the customer lived 20 minutes away. This lack of flexibility in resolving complaints can lead to customer dissatisfaction and a loss of trust in the establishment.

Based on these comments, it is clear that Sing Loong Kitchen has both strengths and weaknesses. Their strengths lie in the delicious food, quick service, and pleasant staff. However, weaknesses in food quality, communication, and hygiene practices need to be addressed in order to improve the overall customer experience and regain the trust of dissatisfied customers.

Best TL Reviews

I’ve been going her for 30 years. Beef on a stick is my favorite. Never have I seen it like this covered in fat and inedible. I know it’s a small business but when I called to get my money back they said I had to drive the beef on a stick back to them???? I live 20 mins away so clearly I was not doing that. Taking 40 more minutes out of my night. So I’m throwing them in the garbage and calling it a night because that’s where those fatty beef on a sticks belong.

Food is delicious ; don't underestimate this place

They used to have the best Chinese food in the area. The food now, since they changed ownership, a few years ago, is disgusting. Take my advice and go to Warwick or West Milford to get your Chinese food.

This place is excellent - I order from here all the time for the past 2 years and it's delicious every time... gen tso, dragon & phoenix, chicken broccoli, shrimp lo mein, beef garlic sauce, moo shu chicken, etc... even the egg rolls are tasty! Service is usually 10-15 mins and always pleasant... pretty darn close to chinatown and flushing ny

I recommend this restaurant! Food is great!

We used to order from here all the time,the past few times the food was disappointing. The quality of the food is not the same. Also they need to get someone who can understand taking orders. I ordered what was supposed to be a quart of chicken and broccoli and got 4 orders instead. Resulting in a 45 dollar increase in my bill. When I called to tell them, I was told to bring the food back and I would get my money back. For principle sake I did. I will NEVER order from here again! Poor food, poor communication, extra trip and against the board of health to take food back. Disgusting thought! Hope nobody got my returned chicken and broccoli!

Lost customer!

Have NEVER been disappointed. Food is always delicious hot and ready within 15 mins. The entire family that works there is amazing and really nice people. Nobody's perfect, but, Sing Loong is when it comes to the best Chinese food around. HANDS DOWN.

The kids are the problem and we will never, never ever eat there again. I personally watched one of their kids pick food out of her mouth and then reach right into the soup noodle box and picked up noodles and put them in a bag for orders. All while one of the other kids was rolling a ball on the floor and then rolling that ball on the stainless steel table they use to place the orders on. Their food is great, we love it but just the thought of this will have us NEVER go back there again! If you go there and their kids are there....RUN!