Quick Facts About Pawsh Pet Salon & Spa
Pawsh Pet Salon & Spa, based on the above comments, has both strengths and weaknesses. Let's analyze them in detail.
Strengths:
1. Amazing and attentive staff: Many customers praise the staff for being friendly, remembering guests and their pets, and being careful with difficult pups. This highlights their dedication to providing excellent customer service.
2. Quality grooming services: Customers appreciate the grooming services, stating that their pets look, feel, and smell great after visiting the salon. This indicates that the groomers are skilled at their job and ensure that pets leave looking their best.
3. Clean and odor-free facility: Customers mention that the salon is clean and does not have any unpleasant odors. This is important for maintaining a comfortable environment for both pets and their owners.
4. Attention to detail: The small touches, such as putting a bandana and bow on the dogs after grooming, show attention to detail and an effort to make the pets feel special.
5. Reasonable wait time: Some customers mention that the wait time is reasonable, indicating that the salon manages appointments efficiently.
Weaknesses:
1. Long wait times: A significant number of negative comments highlight the issue of extended wait times. Some customers report waiting for several hours to get their pets trimmed and bathed. This suggests a problem with scheduling and possibly understaffing.
2. Inconsistent customer service: Several comments mention poor customer service, including rude behavior and unprofessionalism from the staff. This shows a lack of consistency in delivering quality service to customers.
3. Lack of communication: Some customers complain about the salon not answering their phone calls. This can be frustrating for customers who need to make appointments or have queries.
4. Price increase: A few customers express discontent with the gradual increase in prices over time. They feel that the prices are not justified, especially given the perceived decline in customer service.
5. Inefficient handling of customer concerns: One customer describes an instance where additional charges were added without a proper explanation. This reflects poor handling of customer concerns and a lack of transparency in pricing.
In conclusion, Pawsh Pet Salon & Spa has certain strengths, such as an amazing and attentive staff, quality grooming services, a clean facility, attention to detail, and reasonable wait times. However, there are weaknesses that need to be addressed, including long wait times, inconsistent customer service, lack of communication, price increases, and inefficient handling of customer concerns. By working on these weaknesses, the salon can further enhance the customer experience and solidify their reputation in the market.
Best TL Reviews
The amazing staff here are awesome! They remember every guest and pup, and are so careful with my pup who does not enjoy having her nails trimmed. I wouldn't go anywhere else!
!!!!Warning!!!! Stay away from this place! This used to be a nice place but it is horrible now. As I am leaving this review, I am in my car STILL WAITING for my dogs. I dropped my dogs off at noon today for a 12:30pm appt for hair trim and baths. It is now after 6pm and my second dog is still not finished??? They have been here since noon????! Since when does it take over 6 hours to get 2 small yorkies a trim and bath?? Workers were very rude and very unprofessional!! I WILL NEVER BRING MY DOGS HERE AGAIN!!!!!!!!
Pasha Pet Salon lost my 5 years of business today after finally having enough of the poor customer service, extended wait times, not answering phones and most importantly outrageous cost increase. Over the past 8 months the wait times have went from an hour and a half to 4 hours due to them being short bathers/assistants, they never answer the phone, their attitudes are very poor, and prices have went up gradually from $55 to todays price of $79. They lady said I was being charged extra for his temperament (which has NEVER been an issue before) and an assistant fee due to him needing an extra groomer because they claim he was tangled which I highly disagree with as I just bathed him and detangled him 3 days prior to this appointment. They also normally have bathers/assistants but are down as they state in their appointment reminders so I’m not sure why that should be at the cost of the customer. Its a shame what has happened to this place, but don’t bring your pet here unless u want to wait 4 hours, be overcharged for a mediocre haircut and be treated with poor attitudes.
I have been taking my miniature poodle here for four years and always love how he looks at pick up. The groomers are amazing and the prices are transparent.
Always gets my two dogs taken care of. They always smell good enough I'm almost jealous of the shampoo. I have an Australian Shepard, and a Cocker spaniel Australian Shepard mix. They just got home from there, got the little bandana and bow every time
This groomers are superior to all the rest. The staff is always friendly and professional. The facility is clean and has no odor. My dog always looks and smells wonderful and the wait time is reasonable.
Perfect! It’s so hard to find a groomer who takes their time, it was Axels first time here, he looks, feels, and smells great! Definitely will be returning
Use to be the best groomers around.
3.5 hours later haven’t even started on my babies.
If it matters to you that your baby will be here 5+ hours then this is not the place for you.
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Pawsh Pet Salon & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 07:00 AM - 05:00 PM |
|---|---|
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 07:00 AM - 05:00 PM |
| Thursday | 07:00 AM - 05:00 PM |
| Friday | 07:00 AM - 05:00 PM |
| Saturday | 08:00 AM - 04:00 PM |
| Sunday | Closed |
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Location
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