Q-NAILS

+1 231-487-0685

1145 US-31, Petoskey, MI 49770 United States of America

Open Today: -

Quick Facts About Q-NAILS

Strengths: 1. Efficient and timely service: Multiple comments mention that the appointment times were respected and clients were able to get in quickly. This shows that the salon is well-organized and values their clients' time.

2. Attention to detail: The stylists are praised for taking their time and doing a great job. This indicates that they are meticulous and focused on the quality of their work.

3. Clean and organized environment: Customers comment that everything felt clean and organized. This is an important factor for any nail salon as it directly affects the health and safety of clients.

4. Variety of services: One customer mentions that the salon was able to provide them with a last-minute request for a specific pedicure. This indicates that Q-NAILS has a wide range of services and is flexible with accommodating client preferences.

5. Skillful and talented nail technicians: Several comments praise the work of the nail technicians, mentioning that they did a nice job and their nails looked good. This suggests that the staff is professionally trained and competent in their craft.

Weaknesses: 1. Rude staff: Multiple reviews express dissatisfaction with the attitude and behavior of the staff. Customers mention feeling like an inconvenience and being ignored during their visit. This is a significant weakness as it directly impacts the overall customer experience.

2. Lack of appreciation for customers: One customer recounts an incident where they felt unappreciated and disregarded by the nail technician. This lack of gratitude and acknowledgement can create a negative impression and discourage repeat visits.

3. Miscommunication and dissatisfaction with services: One reviewer mentions that their desired nail length was not followed and they were given an inflated price for the French tip service. This suggests that there may be issues with clear communication and meeting client expectations.

4. Unwelcoming atmosphere: A customer shares an experience of feeling unwelcome shortly after entering the salon. This indicates that there may be an issue with the salon's customer service and creating a friendly environment for clients.

In conclusion, Q-NAILS has strengths in terms of efficiency, attention to detail, cleanliness, service variety, and skilled technicians. However, there are significant weaknesses related to rude staff, lack of appreciation for customers, miscommunication, and an unwelcoming atmosphere. Addressing these weaknesses can greatly improve the overall customer experience and reputation of the salon.

Best TL Reviews

My sister and I had pedicures this afternoon and love them! We got right in at our appointment time. The stylists took their time and did a really great job. Everything felt clean and organized.

We will definitely come back again!

Had a great experience! The staff went out of their way to last minute provide us with the Honey Pearl pedicure. Fantastic & will be back, thanks!

The staff here is rude. Normally when you go into a business you get a friendly and feel welcome to be there not this place they treat you like an inconvenience and I was there 3 hours before closing time. I complimented the guy doing my nails twice and he completely ignored me and didn't say anything to me the whole time I was there. He did a nice job on my nails but I'd rather go to a place with a friendly environment.

I called for an appt and got right in, no worries there. The guy that did my nails though, was so RUDE!!! When he was done, I got my wallet out of my purse, handed him a $100, he gave me $45 in change I left a $10 gratuity, which he grabbed and walked away! No thank for coming in, no thank you for the tip...nothing!! Just walked away...I left saying thank you to everyone...no acknowledgement I was even there! When in customer service, you should appreciate your customers; they are why you are in business. I surely did not feel appreciated and will never go there again!!!!

I thought the reviews complaining about the staff’s rudeness were exaggerating. They weren’t. ???????? The techs here seem to take pleasure in humbling you lol. Nails look good though!

My apologies to anyone who likes this place. but unfortunately my experience there was not great. Not only did they not listen and do the length I wanted. But then proceeded to tell me the French tip I wanted could only be done with gel and would cost me 70$! Just a side note my nails weren’t even long. All I gotta say is if I were you looking for a good place to get your nails done. Here is not it. But again that’s my personal opinion.

The man that works here is very rude. If you hate your job that much you shouldn’t work here. I came in for a full dip set and pedicure, waited an hour and left. Didn’t even get to do anything. He made me feel very unwelcome shortly after I walked in.

The gal who did my nails did an amazing job! I love them!