Len's Grooming

+1 508-822-8853

390 Bay St, Taunton, MA 02780 United States of America

Open Today: Closed

Quick Facts About Len's Grooming

Len's Grooming Place, based on the comments provided, has both strengths and weaknesses. In order to thoroughly discuss and analyze the strengths and weaknesses, it's necessary to delve into the customer feedback and examine each aspect individually.

Starting with the strengths, it is evident that Len's Grooming Place has received positive feedback for their grooming services. One customer praises Len's skills in handling their elderly dog, Jack. Len is commended for his ability to groom a feeble and difficult-to-manage dog, leaving them looking beautiful. This highlights Len's expertise and understanding of handling older animals with care and sensitivity.

Furthermore, Len's Grooming Place is commended as being the best cat groomer ever by another satisfied customer. The reviewer specifically mentions the exceptional service provided for their matted long-haired Persian cat. Len's ability to demat the cat without resorting to a lion cut, while completing the grooming within an hour, is seen as a remarkable achievement. The customer expresses their astonishment at the affordable price in comparison to previous experiences at other establishments. This indicates that Len's Grooming Place offers quality services at a competitive price point.

Another individual praises the professionalism and efficiency of Len's Grooming Place when it comes to grooming their cat, Galileo, for a seasonal shave. The speed and affordability of the service, along with the pleasant experience of dealing with the staff, are highlighted as positive attributes. This positive comment suggests that Len's Grooming Place excels in providing fast and professional services for their customers.

Additionally, Len's Grooming Place receives praise for the ease of scheduling appointments and the exceptional treatment of both the customer and their dog. The positive feedback indicates that the staff at Len's Grooming Place are friendly and accommodating, providing a positive customer experience.

However, despite these strengths, there are several weaknesses that emerge from the comments. One common complaint revolves around the change in ownership and the negative impact it has had on the grooming services. Several customers express disappointment and frustration with the new owners of Len's Grooming Place. They claim that the new owners lack the skills and expertise that Len possessed, resulting in subpar grooming experiences.

One customer shares their dissatisfaction with the new ownership, stating that the groomers were confused and unable to meet their specific grooming requests. This highlights a lack of communication and understanding on the part of the new owners. Another customer echoes this sentiment, expressing disappointment with the longer grooming time and a lack of attention to detail, such as not following the request for unscented products and inflicting an injury on their pet.

Furthermore, a customer recounts a particularly distressing incident involving a fall from the grooming table and mishandling of their sensitive-clawed dog. This incident raises serious concerns about the competence and ability of the new owners to handle animals safely and with care.

The negative experiences reported by customers who had trusted Len's Grooming Place for years reflect poorly on the new owners and their management of the business. Numerous individuals express frustration and regret over the decline in service quality, emphasizing their reluctance to return or recommend the groomers under the new ownership.

In conclusion, while Len's Grooming Place has received positive feedback for its grooming services and the expertise of the previous owner, Len, it appears that the change in ownership has negatively impacted the quality and customer satisfaction of the grooming services. The strengths, such as Len's skills and expertise in handling elderly dogs and matted cats, as well as the affordability and pleasant customer experiences, are overshadowed by the weaknesses associated with the new owners' lack of competence, confusion in fulfilling specific requests, longer grooming times, and mishandling of animals. These weaknesses erode the trust and confidence customers previously had in Len's Grooming Place, leading to a decline in customer satisfaction and loyalty.

Best TL Reviews

Len's is a great place. He is so good with my ancient collie Jack. What a great job they do with her. She is feeble and usually takes 2 people to keep her on the table. She just looks beautiful when she comes back out!!! Need to bring her in for what will probably be her last grooming. Hoping for you to be open again soon. Poor old girl her time is coming so sad...

THE BEST CAT GROOMER EVER!!! I've never been so happy with a grooming service before - I've been at many many many places before from LA to NYC to New England... I have never met a groomer like Len who was able to demat the cat completely (I have a super matted long hair Persian cat) without having to give him a lion cut, and finish wash and dry all within 1 hour!!! I can't believe it's only $50 also... In the past, I always get charged $150+ and they take 3 hours - they always end up giving him an ugly lion cut. I even had places (Petco of course) that hurt him when trying to demat - the razor cut into my cat’s skin!

Len truly BLEW MY MIND!!! I didn't even know this can be so easy and well done given all the poor previous experience and limited grooming options for cats. I would drive hours to come to Len just for this excellent service!!!

Here's my cat happy and chilling in the car right after the groom... He is finally now fluffy and clean again!!! :D

I take my cat galileo here at least once a year for a seasonal shave to help with the heat. Always a pleasure. Fast. Professional. Prices are great.. And their always a pleasure to deal with. 10 of 10 would recommend.

Previously the owner had always done a good job and now with new ownership they were very confused about how and what to do with her coat I did NOT want her shaved I just wanted her trimmed up and a small portion off the top … well this is what I got .. very disappointing and won’t return

Very easy to make the appointment. All the staff there were very good to me and my pup. Highly recommend!

I've taken my dog to Len's for years and was always happy. After Len retired I brought my dog in for the usual grooming. The cut was much longer than usual and he was there over 3 hours. I decided to give them another chance today. After 3 hours I went in without getting a call saying he was ready. They didn't even know which dog was mine. I went to sniff his head because I always request nothing scented on him. Not only did he smell perfumed I noticed they had injured his eat. They put something on to stop the bleeding and there was still dried blood on his ear. They never even mentioned the injury.

The new owners of are horrible.

November 2021

Len no longer owns the shop. I brought my dog there and the man that cut her nails couldn't handle and she fell off the table, she was able to get her muzzle off and started with the most sensitive claw. Her duclaw are very sensitive. I will never ever ever bring her there again

I have used Lenny for years but Lenny is no longer there. He retired. These new owners are just using his name. They destroyed my dog after I completely explained to them how to cut my English Springer Spaniel. It took them 4.5 hours to destroy her coat after I was so specific not to trim her feathers at all. It will take about a year for her coat to grow back. I went and got my money back (my husband had picked her up and didn't say anything). Getting the money back is nothing I want my dogs fur back but that's going to take months. These people have absolutely no idea what they are doing. I wouldn't take my dog nor my cats there anymore and wouldn't recommend them to anyone. Stay away.