Quick Facts About Nail Club
Strengths:
1. Positive customer experience: One customer mentioned that the young man at table 2 did a wonderful job with their nails. They praised his patience, friendliness, and sense of humor. This indicates that Nail Club has staff members who can provide excellent customer service and create a positive experience for their clients.
2. Creative designs: Another customer mentioned that they are always pleased with the creative designs and quality work done by Gigi. This suggests that Nail Club has talented and skilled nail technicians who can create unique and attractive designs for their clients.
3. Long-lasting nails: One customer mentioned that after going to Nail Club, they can go a month before needing a fill-in. This indicates that Nail Club provides nails that are durable and can withstand regular wear and tear, resulting in longer-lasting nails for their clients.
4. Experienced staff: A loyal customer mentioned that they have been a customer at Nail Club for over 11 years, highlighting that the business has staff members with experience in the industry. This suggests that the salon has a team of professionals who are knowledgeable and skilled in providing nail services.
Weaknesses:
1. Communication issues: One customer mentioned that the technician did not understand their request for a gel pedicure and instead used cuticle oil to make the nails shine. This suggests that there may be a language barrier or lack of understanding between the staff and customers, leading to miscommunication and potentially unsatisfactory results.
2. Inconsistent quality: One customer mentioned that their dip powder manicure peeled off within a week, and they had to return multiple times for fixes. This indicates that there may be inconsistency in the quality of the services provided, with some clients experiencing subpar results or issues with the longevity of their manicures.
3. Expensive pricing: One customer mentioned that they found the services to be very expensive, stating that they spent $115 for a pedicure and manicure that did not last a week. This suggests that the pricing at Nail Club may be higher compared to other nail salons in the area, potentially deterring price-sensitive customers.
4. Customer service issues: One customer mentioned that they were denied service when they complained about a previous bad experience. This indicates that there may be issues with customer service and handling customer complaints at Nail Club, potentially leading to negative experiences for some clients.
5. Lack of attention to customer preferences: One customer mentioned that the technician convinced them to get pink and white acrylic nails, despite the customer expressing their preference for a thinner application. This suggests that the staff may not always prioritize or listen to customer preferences, potentially resulting in dissatisfaction or disappointment with the final results.
In conclusion, Nail Club has strengths in providing positive customer experiences, creative designs, long-lasting nails, and having experienced staff. However, their weaknesses lie in communication issues, inconsistent quality, expensive pricing, customer service issues, and a lack of attention to customer preferences. Addressing these weaknesses can help improve the overall customer satisfaction and reputation of Nail Club.
Best TL Reviews
Awful. I got my nails done. The pedicure was supposed to be with gel polish. The lady didn't understand what I was saying but charged me for gel but put cuticle oil so they would shine. The lady who did my manicure was to buff my nails so they would shine. I paid extra for that. Please look at pictures. Do not waste your time or money.
The young man at table 2 did a wonderful job doing my nails. He was patient and took his time and my nails turned out great! He was friendly and funny and I will definitely be booking with him in the future!
I found the service very expensive. They did my pedicure, it was ok and my dip powder was terrible. It peeled off on the 6th day. I went to fixed, the next day I had to return to fix another nail, then a third nail was peeled off again. By then I was tired and removed all of them at home just peeling off. I spent $115 for pedicure and manicure and the manicure didn’t last a week. I would not recommend this place to anyone.
I moved to Tuscaloosa November 2020 and had the hardest time finding a good nail salon/tech to do my nails. So glad I came across GiGi at Nail Club!!! She never disappoints!! She is creative, has an awesome personality and does good quality work. Most times, I can go a month before truly needing a fill-in. I am ALWAYS pleased with my nails and frequently receive comments on her designs/work.
I have been a loyal customer here for 11+yrs today they refused to do my nails cause I said the girl in number 3 messed my pedicure up and please not to mess them up this time or I won't pay for another bad job. She said she don't won't to do my nails and walked me out the door. The don't have a top coat and long as i was there my toes should of been dry. This is the first time this young lady did my nails. I paid for this, so I came today and Ask for a new pedicure and I would pay for it. They denied me service.
i went there yesterday to get my nails done for my wedding this weekend. the pedicure was mediocre nothing special & i told the lady i wanted french acrylic nails and she convinced me to do pink and white. i told her i had pink and white nails done before but they were bulky and too thick...she told me that she wouldnt do them thick so i trusted her. ive been self filing my nails all day because of how bad they look. she kept putting layer upon layer and they look so fake and thick, i will never be back.
I'm from Texas. Stopped here while on vacation. Phil did my nails and toes. Loved his personality. He used a top coat on my nails that may have been bad. It made my nails lumpy. They did everything they had to do to correct the problem... thank you Nail Club... from TEXAS
I love this shop every since they open it has been my choice. JULIE,,Kathy and Wendy are the Bomb!! Wendy is great with nails and Julie and Kathy the two sister can do it all!!!
Place Pictures
Nail Club Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
Places
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