BISCAYNE NAILS & SPA

17931 Biscayne Blvd, Aventura, FL 33160 United States of America

Open Today: -

Quick Facts About BISCAYNE NAILS & SPA

Strengths:

1. Excellent customer service: Multiple comments mention the staff being sweet, professional, and treating customers like family. This suggests that the customer service at BISCAYNE NAILS & SPA is exceptional and creates a positive experience for clients.

2. Quality results: Customers express their satisfaction with the results of their nail services, consistently leaving with "killer nails." This indicates that the technicians at the salon are skilled and capable of delivering high-quality work.

3. Clean and well-maintained salon: One comment highlights the cleanliness of the salon. A clean environment contributes to the overall positive experience and professionalism of the establishment.

4. Long-lasting nail services: A customer states that their nails remained intact for 20 days after the service. This demonstrates the durability and longevity of the nail services offered at BISCAYNE NAILS & SPA.

5. Talented nail artists: A customer specifically mentions Bee as providing an excellent job on their pedicure and gel manicure. This suggests that the salon employs skilled nail artists who can meet the customers' preferences and deliver satisfying results.

Weaknesses:

1. Disrespectful staff: A comment complains about the staff being disrespectful and ignoring the customer's presence. This suggests that there may be instances of poor customer service or unprofessional behavior by some staff members.

2. Inconsistent service quality: Another comment mentions receiving a disastrous manicure and having to request a refund. This indicates that the service quality at BISCAYNE NAILS & SPA may not be consistently up to par, with some treatments falling short of customers' expectations.

3. Poor communication and time management: A customer mentions a lack of honesty regarding wait times, leading to wasted time for an appointment. Additionally, there is mention of a long wait for nail services after an appointment was scheduled. This highlights a potential issue with communication and time management within the salon.

4. Unfulfilled appointments: The most concerning comment details a situation where customers were told that nobody wanted to do their nails, causing frustration and disappointment. This indicates a potentially unprofessional and disorganized approach to appointments, leading to customer dissatisfaction.

5. Threat of negative press: A disgruntled customer mentions their intention to have an article written about their negative experience by a friend who works for the Miami Herald. This shows the potential for negative publicity and damage to the salon's reputation.

In conclusion, BISCAYNE NAILS & SPA appears to have strengths in terms of excellent customer service, quality results, a clean salon environment, long-lasting nail services, and talented nail artists. However, it also exhibits weaknesses such as disrespectful staff, inconsistent service quality, poor communication and time management, unfulfilled appointments, and the risk of negative press. Addressing these weaknesses will be crucial to maintaining a positive reputation and customer satisfaction at BISCAYNE NAILS & SPA.

Best TL Reviews

Absolutely LOVE this place. The people are so sweet here. Especially Beth and Mila. Treated like family every time I come here and I always leave with KILLER nails. :) Lily is super sweet as well. Very professional. 10/10 definitely recommend.

Every time I come to get my nails done here, I am thrilled with the results!!! Ben and staff are incredible! The nail salon is clean and the crew is fantastic! 100% recommend coming here to get your nails done!

After moving to Miami, I was referred to this salon by a friend. I was pleasantly surprised when my nails were still intact after 20 days. They provide excellent service and use quality products. These are my nails 20 days after service The dip power lasts and doesn’t chip easily. Highly recommend Lin for any nail designs.

Their staff are disrespectful. The store was open and they locked the door and I knocked, they didn’t even respond or look out the door. They were super disrespectful. Lazy and rude staff that destroy the business. I looked at them right through the glass door. They chose to ignore because they don’t feel working.

Such good service seriously so hard to find a good nail place that you can stick to. Ask for Kim she will take care of you :)

2 stars bc they refunded me after showing them what a disaster my nails were. Bumpy, thick, cut fingers and acrylic all over my cuticle. This is how I walked out of there, I shouldn’t have paid in the first place.

Walked in asked how long would it be for mani pedi for me and my sister. Was told pick a color. 45 mins later still waiting at least my sister got a manicure. Next time customer asked how long BE HONEST. Had to leave for an appt wasted my time there. Great job on her manicure tho recommend only with an appt.

1 year ago I had pedicure and GEL manicure with Bee who did excellent job, today I called and was told that Bee is off today so I made an appointment for 4pm since I wanted for my nails to look good because next day would be my 65th Birthday and my children and my husband is doing my Birthday celebration.

The lady at the front desk introduced me to the lady who is going to do my pedicure and she said that somebody else will be doing my GEL nails.

The lady who did my pedicure did a good job and I told her that I will tip her after I pay my bill, I wasn't sure if she understood since she started to speak to me in her language.

The front desk lady ask me to sit down and wait for somebody to do my nails.

After waiting for 30 minutes I ask the lady how long before somebody going to do my nails, she was talking to other ladies and she came over to me and said that NOBODY WANTS TO DO MY NAILS, I ask her why, she said that they all independent contractors and she cannot force them to do it.

I dont know whether she overbooked them or other reason, she wouldn't give me any explanation.

I got very upset and called my son , he came over and asked the front desk lady for explanation, she told him the same thing.

He asked her to please get somebody to do my nails that I am willing to wait but she was repeating that NOBODY WANTS to do my nails.

I walked out from this place very disappointed

If you have respect to yourself, don't go to this place.

I won't stop here, I called my friend who works for Miami Herald and she promised to do article about this place.

Nobody ever treated me like this before.