Serrano's Hair Salon

+1 773-284-6583

5950 S Pulaski Rd, Chicago, IL 60629 United States of America

Open Today: -

Quick Facts About Serrano's Hair Salon

Strengths: 1. Excellent hair styling skills: Many comments praise the stylists at Serrano's Hair Salon for their ability to provide great haircuts and styling. Customers specifically mention that they were happy with their hair and received many compliments after visiting the salon. 2. Versatility: Serrano's Hair Salon caters to both men and women, making it a convenient choice for anyone looking for hair services. This increases the potential customer base and allows the business to reach a wider audience. 3. Professionalism: Several comments mention the professionalism of the stylists, emphasizing that they were skilled, knowledgeable, and able to understand and deliver what the customers wanted. 4. Clean and spacious environment: One comment specifically highlights the cleanliness of the salon and the fact that there is plenty of room. A clean and spacious salon can enhance the overall experience for customers and make them feel more comfortable. 5. Positive customer experience: Comments mention leaving the salon with a smile, feeling satisfied, and having a great day. This indicates that Serrano's Hair Salon has the ability to provide a positive overall customer experience.

Weaknesses: 1. Lack of communication: One comment highlights a negative experience where the salon did not communicate properly about rescheduling. The customer was left waiting without being informed that their appointment had been canceled. This lack of communication can lead to dissatisfaction and inconvenience for customers. 2. Dull and dry hair: While customers are generally happy with the results of their haircuts and styling, one comment mentions that their hair looked dull and dry afterward. This suggests that the salon may need to improve their conditioning treatments or recommend appropriate hair care products to maintain the desired look and prevent dryness. 3. Availability of stylists: One comment mentions that the stylist who was supposed to attend to the customer had already left, and there was no one else available at that time. This lack of availability can inconvenience customers and lead to a negative experience, as shown in this comment. 4. Limited feedback: The comments provided are mostly positive, but they do not provide a comprehensive view of the salon's strengths and weaknesses. More feedback from a larger sample size would be needed to fully evaluate the strengths and weaknesses of Serrano's Hair Salon.

In conclusion, Serrano's Hair Salon has several strengths, including their skilled stylists, versatility in serving both men and women, professionalism, clean and spacious environment, and positive overall customer experience. However, there are some weaknesses that need to be addressed, such as improving communication with customers, addressing concerns about dull and dry hair, and ensuring the availability of stylists to avoid inconveniencing customers.

Best TL Reviews

They did a GREAT JOB on my sister's hair. I recommend this place if you want to look good for the CHRISTMAS PARTY OR WEDDING OR WHEREVER you desire to go. They work on men's hair too. Go support them too. I do now.

There I a hair guy name Julio he is the best stylist real good worker and professional he does my wife hair all the time

Marta is great the last time I was there before this last visit. My hair was great this last time terrific I love it ..I left with a smile my mom also loved it great day at salon thank you Marta

Came in for a full set of highlights and was pleasantly delighted with the outcome. I felt beautiful, picked up my self esteem and also got so many compliments.

The only thing I didn’t like was that my hair looked a bit dull and dry after.

I still loved and recommend Gladis’s work.

Martha is awesome stylist she knew exactly what I wanted and did it

Very satisfied with my hair ???? cut

Nice& clean place with plenty of room.

I was looking for a new place and a refreshing cut and I was definitely not let down. I booked an appointment with Omar during the week with some things in mind about my hair ready to go and he knew just what to do. After 5 years of the same cut, he knew just how to refresh it in a way that worked with my hair texture and growth patterns, fit my personality, and set up to grow out the way I want it to. He was very genuine, professional, and amiable. I've definitely found myself a new stylist and will be heading back as a regular.

I decided to try this place and book an appointment for a conditioning treatment and blow dry. Due to the weather conditions and traffic I called in to ask if I could reschedule for 430pm instead of 4pm. The lady that answered the phone said that was okay. Once I showed up an employee told me that the person who was supposed to take care of me had already left and that no one else was available for the day. What a waste of time!! No one had the courtesy to call and let me know.