Quick Facts About Nails Today
Nails Today place, as described in the comments, has both strengths and weaknesses. Let's analyze them in detail.
One of the strengths of Nails Today place is the loyalty of some customers who have been coming there for several years. The commenter who has been going there since 2006 has no complaints at all, which suggests that there are aspects of the salon that keep customers satisfied and coming back. This shows that the salon has built a loyal customer base, indicating that they provide satisfactory services.
Another strength mentioned is the efficiency and attention to detail of one of the nail technicians, Taye. The commenter had no complaints about the service received and mentioned that the technician worked efficiently while they were getting a pedicure. This demonstrates that Nails Today place has skilled nail technicians who can provide quality services to their customers.
Additionally, there was a positive comment about the improvement in customer service. One customer mentioned that they had gotten much better with customer service, suggesting that there have been efforts made by the salon to address previous issues and provide a better experience for customers. This indicates a willingness to listen to feedback and make necessary improvements.
However, there are several weaknesses that can be identified based on the comments. One recurring issue is the poor customer service experienced by some customers. The comments describe instances of rude behavior from the employees, including one incident where a customer was denied service based on a previous disagreement with a nail technician. The lack of acknowledgment upon entering, long wait times, and dismissive attitude towards customers are indications of poor customer service standards.
Another weakness mentioned is the inconsistency in pricing. One customer pointed out that the price is never the same, despite getting the same services every time. Inconsistent pricing can lead to confusion and frustration among customers, making it difficult to trust the salon's pricing structure.
There were also complaints about the extensive waiting times. One commenter mentioned waiting for 20 minutes without being acknowledged, while others had to wait for hours to get their nails done. Long wait times can lead to customer dissatisfaction and inconvenience, especially if customers have other commitments or have scheduled appointments.
Hygiene issues were raised by one commenter who suggested that the salon staff should wear gloves, especially during pedicures, to ensure a more sanitary environment. Failure to prioritize hygiene can raise concerns among customers and affect their overall experience.
One customer shared a negative experience regarding the disposal of their food. This incident highlights a lack of attention to customer belongings and a potential disregard for customer convenience and satisfaction.
In summary, Nails Today place has some strengths, including a loyal customer base, skilled nail technicians, and efforts to improve customer service. However, there are notable weaknesses, such as poor customer service, inconsistent pricing, long wait times, hygiene concerns, and incidents of inconvenience to customers. Addressing these weaknesses can lead to a better overall customer experience at Nails Today place.
Best TL Reviews
I've been coming here 5 years. The tech I usually use was out i was told Thursday only Michelle was doing nails. I arrive for my appointment at 11am on saturday and she tells me rudely she not doing my nails because I like designs. Im like wait it's too early for this. So i said how do you know im getting a design. I just needed a cut down and a clear coat cuz i knew my tech was out and i start a new job monday. She says not doing your nails you did not like my design last time. I said no i didnt like my nail was crooked and she still says im not doing your nails wait til tuesday. I'm NOT begging anyone to take my money but with that attitude I wont send anyone else here and I hope my tech isn't offended when he comes back!
It's 11:05am on a Thursday morning. There are about 5 clients. My sister and I walk in and tell them what services we wanted. No one greeted us nor acknowledged us. After about 20 minutes of sitting, and after watching 2 customers come in after us be served (I'm sure they probably had appointments)... I asked how long was the wait. Without even looking up, the guy says (FYE MIN). So, we wait another 25 minutes, then asked again. He RUDELY said "YOU NEX"...
...BEEEYOTCH we KNOW we're next! We asked you how long would it be??!!! We didn't actually say that to him. We just told him we're leaving and that they need to do better with customer service. And left.
Overall my experience was pretty good. Taye (not sure if the spelling is correct) did my nails. My nails were previously done in South Florida so he just did a Gel Fill -- not a full set. He works very efficiently and did my nails while I was getting a pedicure. Arrived around 2pm and it wasn't busy at all. No complaints on my end. Someone else did my pedicure and he was very gentle and attentive to detail.
One suggestion would be that they should wear gloves ESPECIALLY when giving a pedicure. It's just more sanitary. Will be going back.
They've gotten much better with customer service! I go here simply because they're close to me. Price is never the same ???? although I get exact same thing EVERYTIME.
Okay so, I came here with a friend because it was her birthday she wanted to get her nails and feet done we were trying to get in and get out I understand that it was the weekend and times can be busy especially at a nail salon but we called in because we had to schedule it we didn't receive a call back until we call them back hour later we got there and still end up waiting I end up canceling my part because I didn't want to take up any more time that we had already lost it took them about 3 hours just to do my friend hands and feet but when they started on her feet they told me that I can get mine's done if I still have wanted to which I was very grateful for but that also took a whole nother hour it was just very time-consuming we also ordered food I ate some of Mines while I was getting my feet done and I have to get up to let them dry in the lady threw my food away I was very upset and when I asked her she played dumb until it was time to pay and she apologized ....but overall very time consuming and definitely schedule way ahead of time
*my feet look ugly ????????
And BTW idk why I chose this black while it's summer but I don't like it ????
I have been getting my nails done here since 2006. No complaints at all.
My nail tech is the best. She takes her time and is passionate about her job. Thanks Ms…..
I’ve been going here since I was in high school. I tried another place that was closer to my house & I ran back here. Ty is a beast! He always does my nails perfectly. If I can’t get him, his sister Terri will do my nails. She does good too but not better than Ty. Definitely recommend!
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Nails Today Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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