Quick Facts About Noire the Nail Bar of Naples
Noire the Nail Bar of Naples is a nail salon in Naples, Florida. Based on the comments provided, there are both strengths and weaknesses that can be identified.
One of the strengths of Noire the Nail Bar of Naples is the great service provided. Multiple customers mention the professionalism of the nail technicians and their ability to maintain the length of the nails without excessive filing. Another strength is the efficiency and cleanliness of the salon, as customers describe the service as fast, clean, and professional.
The nail technicians also receive positive feedback from customers. Liam and Henry are specifically mentioned as providing great service and doing an excellent job. Customers express their satisfaction with their vacation mani/pedi and compliment Liam for consistently delivering perfect nails. This indicates that Noire the Nail Bar employs experienced and skilled technicians who are capable of meeting customer expectations.
The front desk staff is also mentioned positively in one of the comments. The lady at the front desk is described as nice, which suggests good customer service at the reception area. This can contribute to a positive overall customer experience.
However, there are also several weaknesses identified by customers in their comments. One common complaint is the unprofessional behavior of some nail technicians. One customer mentions the technician snorting their nose throughout the service, which is considered disgusting and unhygienic. Another customer mentions a technician being rude and not engaging in conversation during the service. This indicates a lack of professionalism and customer care on the part of certain nail technicians at Noire the Nail Bar.
Another weakness is the lack of attention to detail and poor execution of services. Customers mention issues such as poorly done acrylic nails, uneven and bubbled nails, and nails that were filed down too short. Some customers also mention that basic steps of a manicure, such as cuticle care and hand washing, were skipped. These issues indicate a lack of consistency and quality control in the services provided by the salon.
Communication is also cited as a weakness by one customer. They mention that their request for a specific nail design was not properly understood or executed. This lack of communication led to dissatisfaction with the final result and the need to go to another salon to get it fixed.
Another weakness mentioned in the comments is poor time management. One customer expressed frustration over arriving for a booked appointment only to be informed of a 30 to 45-minute delay. This indicates a lack of consideration for customers' time and a failure to fulfill the commitment made during the booking process.
Customer care and problem resolution are also identified as weaknesses. One customer mentions that they experienced an accident during the service, in which the technician sliced the side of their foot. Their complaint revolves around how the situation was treated after the incident. The customer felt that their concerns were not taken seriously and that they were not properly addressed or compensated for their discomfort.
In conclusion, Noire the Nail Bar of Naples has strengths in terms of great service, experienced technicians, and efficient salon operations. However, there are weaknesses in areas such as professionalism, attention to detail, communication, time management, and customer care. These weaknesses need to be addressed in order to improve the overall customer experience and satisfaction at the salon.
Best TL Reviews
Great service … did not destroy nails with massive filing to remove old gel nor did they overly file and lose length !
We come to Naples to visit w family a few times a year. This is my 2nd time here … 1st time had Henry - great job , yesterday had Liam - also great job.
Fast, clean, professional!
It’s my new go to for my vacation mani /
Pedi
Worse experience ever! The man that did my nails was so unprofessional he snorted his nose through the hole time! Disgusting! My pedicure was awful I could have done a better job myself just awful! The manicure well I was having gel he never soaked my nails and did my cuticles he just started with the dremal tool and my nails he missed the sides with polish and didn’t go down to the base of my nail with polish! I only used this nail salon because my regular manicurist was booked! Don’t waste your money. I would have selected no stars but I had to at least select one to write a review!
Booked an appointment and specifically requested services with a male. Upon arrival, David refused to do the pedicure saying he doesn’t provide services to a man. Extremely frustrating since this was clearly discussed and agreed upon when booking the appointment. Complete waste of time and nothing was done to rectify.
Lady at front desk was nice, but others just blamed her for booking an appointment. Poor her. Horrible service. Would never return.
Liam is the only nails tech I go to in Naples area. He is super nice and make sure everything is going well with the customer. Always have a good feeling go with him for my nails. My nails always come out so perfect.
Thanks again Liam and Noire nail bar for taking care of my nails.
I would not recommend this place for manicure; I had some acrylics done and they look awful. My nails were so ugly, I have to remove them the next day.
So to help them out when we arrived at a busy time we booked for 5.30pm to arrive at 5.25pm and “they are running behind” and 30 to 45 minutes wait. They made the commitment. They need to realize that client time also has some value.
I never write bad reviews but I NEED to for this place. I was so excited to get my nails done and relax, and everything was going fine with my pedicure until the man sliced the side of my foot with this metal (almost cheese grater sized) foot file. And my foot was going in and out of this tub of water and just stinging constantly. When I asked for some alcohol to clean it, they poured some on a dirty towel and tried to clean my foot. I'm seriously hoping I don't get an infection. I understand that these accidents can happen but it's just how I was treated afterward like it wasn't a big deal, etc. that I was not happy with. All I got was "I feel bad". Which I appreciate, but come on.
I would not have stayed to get my nails done but I needed them done for a dinner in a few hours. They charged me extra for acrylic tips but then filed them down so unevenly and short that it was just my normal nail length that I started with. The manicure and "dip" process was executed extremely sloppily. My nails have never looked this bad. Also, have you ever had a manicure where they didn't push back your cuticles or ask to trim them? Maybe give you some lotion or creme? I didn't think so but apparently they don't do any of that here....they didn't even wash my hands or anything at all. I brought how I was unhappy with my nails to their attention, and asked for it to be filed down evenly but then each nail length would have been uneven. I didn't have time to sit there and ask for a complete re-do either. (Which they also didn't offer either...)
They did nothing in the way to make me feel comfortable, improve my satisfaction level, or even suggest some kind of discount off this service or a future one. Like NOTHING at all.
I paid 77$ (+tips) for the WORST nail experience that I've ever had. I am reallllly not happy about it.
This was the worst experience I’ve ever had at a nail salon, 10/10 would NOT recommend. Communication was horrible. I asked for pink and white ombré-my nails are uneven, bubbled, and too short….now I’ll get to go pay again and get them fixed at a real salon. My receipt says “Max T” did my nails but I wouldn’t know otherwise because he was so rude and said almost nothing to me the entire time he was working on my nails. Not impressed at all…do yourself a favor and go somewhere else.
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Noire the Nail Bar of Naples Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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