Quick Facts About Lucky Nails
Lucky Nails Place's strengths include their ability to perform basic nail services, such as plain color application, with satisfactory results. Additionally, some customers have had positive experiences with their pedicures and eyebrow services. The prices are also mentioned as reasonable by one customer.
However, there are several weaknesses that have been highlighted through the comments. One prominent weakness is their inability to deliver detailed nail designs, such as hearts or stars. This is a common complaint, suggesting that the salon may not have skilled nail technicians or the necessary tools for intricate nail art. This can be a drawback for customers who desire more intricate designs and may result in dissatisfaction and a waste of money, as expressed by one customer who spent $50 but was unhappy with the outcome.
Another significant weakness is the poor customer service experienced by several customers. The salon is accused of having rude and unfriendly staff. This lack of professionalism is highlighted by the absence of smiles and the denial of a refund for a dissatisfied customer. This not only creates a negative atmosphere but also leads to a loss of business for Lucky Nails Place.
Inconsistency in service quality is another weakness mentioned in the comments. While some customers have had a positive experience with their nails, others faced issues such as nails popping off shortly after the service or having to buy nail glue to maintain their manicure. This suggests a lack of attention to detail and quality control, as well as possible inconsistencies in the skills of the nail technicians.
Appointment management is another area where Lucky Nails Place is lacking. One customer complained about being rushed through their pedicure and not having their hands properly finished. Additionally, there was an issue with charging full price after an incomplete service. This suggests a lack of organization and consideration for their clients' time and needs. The salon should have properly managed their availability or considered not taking walk-in clients if they had prior appointments.
Furthermore, the loss of a valued employee, Tracy, and the negative attitude of the man at the front desk are significant weaknesses. Customers who had built trust and a relationship with Tracy were disappointed to find out she was no longer working there. The man at the front desk is described as rude and having a negative attitude towards customers, leading to a poor overall experience.
Lastly, the inability to tip on the card is seen as a inconvenience and a sign of the salon being cheap. This may deter customers from leaving a tip or cause inconvenience in finding cash to tip the manicurist. This contradicts the positive experiences of some customers who had a pleasant visit to the salon.
In conclusion, while Lucky Nails Place demonstrates some strengths in basic nail services and reasonable prices, their weaknesses in customer service, detailed nail designs, consistency in service quality, appointment management, employee management, and payment options hinder their overall performance. These weaknesses have resulted in lost business and dissatisfied customers, diminishing the reputation and potential growth of Lucky Nails Place.
Best TL Reviews
They’re good at basic nails with just plain color but once you ask for detail like a heart or a star it’s terrible my sister and me came here and it was terrible I spent 50 dollars on whatever this is. They didn’t give me a refund and said it wasn’t their fault. Very bad customer service not even a single smile at the people they are very rude and have lost my buissness
I've been here a few times and never had an issue. I come for pedicures and eyebrows usually and they are polite and professional with me.
Okay so they were not friendly but they did a good job with my nails and pedicure. Prices was reasonable. I was asking if they had a sample of nail design she said NO . Then continue to paint my nails without waiting for me to tell her what I wanted .
I got a manicure there about a week ago and the people were friendly but currently my nails are literally popping off my finger and I am only a office manager who has never had this issue before !! It was my first time going there and I had to buy nail glue just to keep 3 of my nails on!! Highly upset I paid 50 something dollars and left a 10$ tip for my nails to fall off after not even a week!!
I went today and received one of the worse services ever, I asked for a mani/pedi and the lady rushed thru my pedi, did not finish my hands, a second tech finished, never got fully served and wanted to charge full price. If they had appointments, they shouldn't have taken me as a walk-in. NEVER will I ever go back nor refer anyone, not even a dog...
Excellent service! Love my nails!
I have been going here for a few years now and they have lost me as a customer. I usually saw Tracy and she was excellent. She was the only reason I went to this salon. About 2 months ago, I went in and asked for her and the guy at the front said she was on vacation. I went back several more times before finally being told she no longer works there. The man at the front is incredibly rude. He has a nasty attitude about everything. It's like he's doing US a favor by allowing us in there. Sorry loser, but when I shell out for 3 different services and leave a $20 tip, I expect to be treated like a valued client. He's going to be the end of that place. Oh and I HATE not being able to tip on the card! Stop being such a cheapskate and let people tip their manicurist! The woman who did my nails was nice enough, but she cut at least 3 of my cuticles and ground off skin from my toes. She got polish remover in the cuts, and the gel manicure started chipping within 2 days! I'll never go back.
I had a great experience will definitely be going back.
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Lucky Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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Location
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