Quick Facts About Norma's Beauty Salon
Norma's Beauty Salon has both strengths and weaknesses based on the comments provided.
Starting with the strengths, it is evident that some customers had positive experiences at the salon. One customer mentions that their son had the best haircut he ever had in the US at Norma's Beauty Salon. This indicates that the salon has talented stylists who can create a haircut that suits their clients' faces and styles. Additionally, the customer mentions that the price is very good, suggesting that the salon offers affordable services. Another customer also expresses their satisfaction with the service they received, praising the polite and thorough hair stylist who did a remarkable job. This positive feedback demonstrates that the salon has the potential to provide a pleasant and enjoyable experience for customers.
Furthermore, another commenter mentions that the salon is a nice and comfortable place. They appreciate the way their hair is cut and consider the price fair. This suggests that Norma's Beauty Salon creates an inviting atmosphere for customers and offers reasonable pricing for their services. Additionally, the commenter mentions that Norma's Beauty Salon is reliable for a variety of hair-related services, including haircuts, eyebrow shaping, and children's haircuts. This highlights the versatility and expertise of the salon.
However, there are also some weaknesses that can be identified in the comments. One customer expresses their disappointment with their most recent visit to the salon. While they had previously been satisfied with their experiences, this particular visit was not up to their expectations. Although they do not provide specific details about what went wrong, this comment suggests that there may be some inconsistency in the quality of the salon's services.
Another customer had a negative experience due to a lack of professionalism from one of the stylists. They claim that the stylist was tired after doing 20 haircuts and did not provide the expected service to a waiting customer. This indicates a potential weakness in managing workloads and ensuring that customers receive the attention and care they deserve during their appointments.
Furthermore, another comment describes a disastrous haircut experience. The customer brought in photos and specific instructions on how they wanted their hair cut, but their hair was ruined. They felt that the stylist, Norma, did not listen to their requests and instead cut their bangs straight, resulting in a look that the customer deemed ridiculous. This suggests a lack of communication and attention to detail from the stylist, which led to the dissatisfaction of the customer. The customer also expressed their disappointment with Norma's customer service, claiming that Norma did not take responsibility for the mistake and provided an immature response.
Lastly, there is a comment in Spanish that describes a bad experience where the customer requested a specific haircut but received a much shorter haircut than expected. The stylist attributed this to the customer's wet hair, which the customer found to be an unsatisfactory explanation. This comment highlights a potential communication issue between the stylist and the customer, resulting in a haircut that did not meet the customer's expectations.
In conclusion, Norma's Beauty Salon has strengths in terms of providing excellent haircuts and a comfortable environment at an affordable price. However, there are weaknesses related to inconsistencies in service quality, professionalism, attention to customer requests, and communication. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a strong reputation.
Best TL Reviews
My son had his Best hair cut he ever had in the US. We have been here since a year and this is the 5th salon that we go to .
And finally he got the best hair cut ever . That fits his face and his style.
The price is very good too
Highly recommended ????
I've been here a few times I've never had an issue, my most recent visit wasn't too satisfying., Upon returning too Norma's,long after my last experience it was delightful. and the young lady that cut my hair was very polite and thorough she did a remarkable job. Thank you Norma's.
Not worth it, they didn't close till 7, and the lady said she was attending one last customer and she was too tired after doing 20 haircuts and she was just sitting in the chair while one of her customers was waiting for her to finish.
Is a nice comfortable place. I like the way she cuts my hair and the price is fair.
El día domingo 27 de febrero del 2022 lleve a mi hijo a que le cortaran su cabello lleve fotos de como quería que se lo hicieran , lastimosamente se lo dañaron , lo dejaron casi pelón cuando dije como lo quería y hasta enseñe fotos , mi niño es de cabello riso y quería que se lo dejaran aún conservando sus risos , a él lo atendió una chica tatuada que tiene tinte rojo y negro en su pelo , por otra parte a mi me atendió otra chica morena de cabello rizado , ella hizo muy buen trabajo en mi y me gustó el corte que a mi persona me hizo y mis cejas igual . El servicio de ambas chicas fue muy diferente lastimosamente no me se los nombres , la chica que me atendió a mi , muy profesional en cambio la que atendió a mi niño que le corto horrible su cabello de profesional no tiene nada pues hasta estaba con sus audífonos escuchando música mientras le cortaba el cabello a mi hijo . A mi hijo y a mi nos atendieron al mismo tiempo lastimosamente no me pude fijar en el desastre que le estaban haciendo a mi niño de solo dos años en su pelo riso .
I was very displeased with the hair cut. If my bangs were cut without being rushed it would have been worth the price. The haircut ruined the overall look. Norma cut my bangs straight instead of layered. She tried to play it off and even said I would look “sexy” for my husband. She knew it looked ridiculous. It does not matter if the hair color was nice or not, the hair cut completely ruined the look. I specifically told Norma I did not like how my hair looked and she shrugged unknowing what to do next. I do not care about the price I care about my hair and leaving extremely unhappy. You clearly do not know what great customer service is. My hair looks ridiculous and it was an erroneous mistake made by Norma. I was reluctant to pay only because my hair looked so disgustingly nasty and ugly not because I was unable to. This salon is very disgusting with horrendous customer service. I will never return to this salon. Your reply was childish and immature to think that it was not the fault of Norma.
Norma is a sweet person and the only person to count on anything hair eyebrows and even on your kids she is very very good with kids???????? I been going there like about 5 years great job???? Always and forever
Muy mala experiencia, quería un Corte de peló llevo foto como lo quería, y me lo corto muy chiquito le dije está muy corto me contesto que era porque mi pelo estaba mojado en mi experiencia Jamás regresaría a ese lugar pésimo servicio
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Norma's Beauty Salon Info
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From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
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