Nail Tip & Spa

+1 205-437-0440

5192 Caldwell Mill Rd #110, Birmingham, AL 35244 United States of America

Open Today: -

Quick Facts About Nail Tip & Spa

Nail Tip & Spa has received mixed reviews from customers, with both strengths and weaknesses being mentioned in the comments.

Starting with the strengths, many customers have praised the nail technicians for their skills and professionalism. They have specifically mentioned names like Kim, Victor, Amy, Jack, Vin, and Paul as providing great service and doing a great job with manicures and pedicures. This indicates that the salon has a team of skilled technicians who are able to meet customer expectations in terms of the quality of their work.

The cleanliness of the salon has also been highlighted as a positive aspect. Customers have commented on the cleanness of the salon, which is important for maintaining a hygienic and pleasant environment for customers. This indicates that Nail Tip & Spa takes cleanliness seriously, which is an important factor in running a successful nail salon.

Another strength mentioned by customers is the friendliness of the staff. Several comments mention how friendly and welcoming the technicians are, making customers feel comfortable and valued. This is crucial for creating a positive customer experience, as a friendly and pleasant atmosphere can make a huge difference in a customer's overall satisfaction.

However, there are also weaknesses mentioned in the comments that reflect areas in which Nail Tip & Spa could improve. One weakness mentioned is the issue of long wait times, even with an appointment. Some customers have mentioned waiting around 45 to 50 minutes before getting their nails done. This indicates a potential inefficiency in managing appointments and the need for more staff to handle the demand.

Another weakness highlighted by a customer is the rush in which services are provided. The customer mentioned that the technician seemed to be in a hurry and suggested that they could benefit from slowing down a bit to create a more relaxing experience. This indicates that there may be a need for better time management and ensuring that each customer receives the attention and care they deserve.

An issue with the salon's payment policy has also been mentioned as a weakness. One customer mentioned that they were not informed in advance that cash was the only accepted form of payment. This can be inconvenient for customers who do not carry cash and could have been easily resolved by clearly communicating the payment policy before services are provided. This indicates a lack of consideration for the customer's convenience and a need for better communication.

Additionally, some customers find the prices at Nail Tip & Spa to be too expensive for the services received. One customer mentioned paying $37 for a basic pedicure without any additional services. This indicates that the salon may need to reevaluate their pricing strategy to ensure that customers perceive their services as good value for money.

In conclusion, Nail Tip & Spa has strengths in terms of skilled technicians, cleanliness, and friendly staff. However, there are weaknesses that need to be addressed, such as long wait times, rushed service, lack of communication about payment methods, and potentially high prices. By addressing these weaknesses, Nail Tip & Spa can improve the overall customer experience and increase customer satisfaction.

Best TL Reviews

Friend and I came in for pedicures - he had Kim and Victor was my nail tech. Both were great! I told Victor how I am scared of the cuticle trimmer, and he was super gentle

Great service all around

I love this salon! From the cleanness to the professionalism and kind service I receive every time! Kim is my nail bae! And I love Kim ❤️

I have been getting my nails done at this salon for 2 years. Amy and the technicians Jack and Vin are very friendly and do great manicures and pedicures. Unfortunately in the last 4 times that I went to do my manicure and pedicure I had to wait about 45 to 50 minutes for them to start doing my nails (having made an appointment). Not only the wait, when the technician starts doing my nails, the technician works at the same time with another client, which affects the service that you receives, it is very unpleasant to see how they serve you in a hurry...and you are going to pay that service! Customer service has been affected, I think they need more employees who can exclusively serve each customer. I like to go get my manicure and pedicure to relax and enjoy that time I take for myself. Unfortunately! That's why I'm going to try another nail salon.

After finishing my nails I went to the front desk to pay. I was informed they don’t take ANY credit cards anymore for payment. In the past they always have taken cards, except AMEX. She asked if I had a check? Really? A check? I don’t carry a lot of cash with me, so I had to call a friend to drive there to bring me money.

Nail Tip owners- Please post signs that you take only cash AND tell all your clients this before service is provided. It is quite inconsiderate not to do so.

Customers: be aware it is cash only now.

I love my pedicure. I docked a star because of…how do I put this? The young man clearly knew what he was doing…so well that he seemed to be in a rush. If he could just slow down 10%, it would be a more relaxing experience. The results are great, so I’ll definitely go back.

Way...way too expensive for the services I received! $37 for a basic...and I do mean basic pedicure! No message at all! My own polish! Wanted to try some place new...never again! One and done! Didnt want to forget the rip off reward card they give you! 12 services over $30 will get you $10 off of a $30 service! ???????? Please!

BEST place to have your nails done! love the staff and love my nails! very reasonable prices too. I will definitely be returning soon!

Paul did a great job on my nail lengthening with powder dip. Very clean and professional.