Kim Enterprises beauty supply

+1 803-772-9187

3315 Broad River Rd, Columbia, SC 29210 United States of America

Open Today: -

Quick Facts About Kim Enterprises beauty supply

Strengths:

1. Expanded inventory: Kim Enterprises beauty supply place has increased their inventory, offering a wide selection of products for customers to choose from. This is a strength as customers can find everything they need in one place.

2. Customer service: The customer service at Kim Enterprises is described as top tier and wonderful. The staff is knowledgeable and helpful, willing to assist customers and offer recommendations. This level of customer service helps create a positive shopping experience.

3. Competitive pricing: The prices at Kim Enterprises are reasonable, according to customers' comments. They are described as beating other hair stores' prices, which is a strength as customers can find affordable products without compromising on quality.

4. Location: Kim Enterprises is conveniently located on Two Notch Road, making it easily accessible for customers. Customers appreciate the accessibility and the fact that they can find everything they need at this store.

5. Relationships with customers: The staff at Kim Enterprises has built strong relationships with their regular customers. They know customers by name and have great relationships with them. This personalized service creates a welcoming and friendly atmosphere for customers.

6. Knowledgeable staff: The owner and staff at Kim Enterprises are knowledgeable about their products. They know where everything is located in the store, helping customers quickly find what they need. This knowledge adds to the positive customer experience.

Weaknesses:

1. Narrow aisles: The aisles at Kim Enterprises are described as narrow and almost unmaneuverable. This creates congestion and may make it difficult for customers with strollers or mobility issues to navigate the store comfortably. Improving the layout to create wider aisles would be beneficial.

2. Dim lighting: Some customers have mentioned that the lighting in the store is dimmer than expected. In a beauty supply store, where attention to detail is important, proper lighting is crucial to accurately see and assess products. Improving the lighting would enhance the shopping experience.

3. Surplus supplies causing congestion: Customers have noted that the aisles are congested due to lined-up boxes or surplus supplies. This creates a cluttered environment and makes it difficult for customers to move around. Organizing the surplus supplies or finding alternative storage solutions would improve the store's layout and overall experience.

In conclusion, while Kim Enterprises beauty supply place has strengths such as expanded inventory, good customer service, competitive pricing, and knowledgeable staff, there are also weaknesses that need to be addressed, such as narrow aisles, dim lighting, and congestion from surplus supplies. By addressing these weaknesses, Kim Enterprises has the potential to further improve the customer experience and solidify its position as one of the top hair stores in the city.

Best TL Reviews

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I feel like they definitely stepped up their game from before. They have cleared the aisles, increased their inventory AND their customer service is top tier. Definitely in my top 5 hair stores in the city now. I love when ppl take the criticism and grow. Definitely recommend this hair store to everyone now!

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The aisles are very narrow, almost unmaneuverable. I went in one day with a stroller and instantly regretted it. A few months later I came back, sans stroller, and realized that it wasn't the bulkiness of my stroller but the lined up boxes or surplus supplies that made the aisles so congested. Customer service is okay, the lighting is dimmer than what would or should be expected in a setting where attention to detail is necessary.

Love them!! Very well stocked; high end to low end prices for any budget. Only beauty supply store l go to. Much better than some of those huge overpriced beauty salons with rows and rows of overpriced nothing.????

This store has a big selection of everything. I will be back.

She was very patient and accomodating to my needs. I needed a short wig and took so much time looking for one, and in the end I picked the same wig she offered me when I first got there and she didn't have an attitude about it. 10/10 would recommend. Reasonable prices as well.

Great selection of products, The owner knows where everything is , Knowledgeable staff

The customer service is wonderful. The owner k owns where everything in his store is. He also has a lot of products that the other beauty supply stores dont ha e and his prices are amazing. The ladies that he have working for him are really there helping. They are not rude nor do they ignore you when you are looking lost. They willingly come up to you and offer help. Definitely come here and not to the Kings Beauty Supply down the street.

Always helpful and friendly when I come to the store, which is several times a week. I love their Queen B braiding hair but I'm always trying different styles so I buy a variety of things. They have great relationships with their regulars and they know me by name. I send most of my clients there because I know they will take care of them and guide them to the correct hair.

IF You can't get it on Broad river, then You can get it at the Two Notch rd Store.

They can get anything U need, And the prices are good.

They will match, or Beat other Hair Stores prices. Always friendly and Helpful.