Quick Facts About A to Z Day Spa
A to Z Day Spa has a mix of strengths and weaknesses based on the comments provided.
Starting with the weaknesses, one major complaint that stands out is the issue with honoring a gift certificate. A customer mentioned that they had a gift certificate with no expiration date, but the staff refused to honor it and were rude about it. This shows a lack of customer service and professionalism. Additionally, the comment about the place looking old, run down, and not clean suggests that the physical appearance of the spa is not up to standards.
Another weakness mentioned by a customer is the terrible service experienced at the front desk. The staff member was involved in a dispute with another customer and did not acknowledge the customer standing there waiting. This lack of attention to customers and poor communication skills can greatly impact the overall experience at the spa.
Cleanliness is also a concern raised in one of the comments. A customer mentioned that the chairs they sat in had stains on the armrests, which can be off-putting and suggest a lack of proper maintenance and hygiene. Furthermore, the same customer received a poor pedicure from a staff member who did not address the issues pointed out. This highlights a lack of attention to detail and quality in the services provided.
Another weakness mentioned is the quality of the nail polish used. A customer mentioned that their nails did not turn out as nice as they should and suspected that old polish might be used. This suggests a lack of attention to product quality and maintenance.
Moving on to the strengths, a customer did mention that the service itself was nice. While there were some issues mentioned, this comment suggests that there are staff members who provide good customer service and perform services well.
Another positive comment highlighted the meticulous care shown by a nail technician during a manicure. This indicates that there are staff members who take pride in their work and pay attention to detail.
Lastly, a customer mentioned their positive experience with a pedicure, specifically mentioning the relaxation and enjoyment of the milk & honey hot stone massage. This implies that the spa offers a range of services that can provide relaxation and a positive experience for customers.
In conclusion, A to Z Day Spa has some evident weaknesses in terms of customer service, cleanliness, and attention to detail. However, there are also strengths in terms of good service from some staff members and the range of services offered. It is important for the spa to address the weaknesses mentioned in order to improve overall customer satisfaction and reputation.
Best TL Reviews
My 12 year old daughter was given a gift certificate as a birthday gift. The gift certificate had NO expiration date however when I took her in one of women rudely told me it was too old to use and said they would not honor it. The gift certificate was only for $15 dollars you would think that their business reputation would be worth honoring a 15 dollar gift card especially since it did not have an expiration date but her attitude was very negative and nasty. I didn’t argue just said ok and left but it was probably for the best as the place looked old, a bit run down and actually not to clean. It’s was truly a bad experience and I will be sure to let all my friends and family know not to patronize this business.
Came here the service was terrible. Lasy at front desk was going back and fourth with a customer about a refund and bad communication . Once they were finished she didn’t even acknowledge my existence or need to be serviced. She just walked back to doing someone else’s services while I just stood there so I left and walked out . If you want a good service go to Hanancy Nails in Tinley ! They were so welcoming and friendly ✨
The chairs you sit in are filthy all type of stains on the armrests. The older lady who smokes cigarettes outside the front entrance did a horrible job on my pedicure it was a waste of money. I even pointed a issue out to her and she still didn’t correct it. I was getting a manicure and pedicure till I seen the terrible Job she did. Never coming back I see why the place was empty.
The service is nice. I've been there twice and for some reason, my nails have not been turning out as nice as they should. I think they use old polish or something. The good thing is, it's hard to tell from a distance, but I can tell by looking close up.
This used to be my go to place, even after the new owners took over and stopped the $40 combo. Never had an issue until today. Yesterday I came in and got a matching color with regular polish on my toes and no-chip for my hands. The color on my toes is the correct color, the color on my hands is not. Pretty sure she used the Mint Green when I wanted Carribbean Island, and thought I saw bottle, but I didn't see the label for the other so I gave her the benefit of the doubt. I noticed the difference when I got home and the shop was closed. I went back today to point it out and see about getting it changed. They first tried telling me that there can be a slight difference between the shellac and regular polish, but when I pointed out that my nails were green and my toes blue, she argued that it was the right match. I grabbed the swatch and showed here the color I selected, and the color I got and she said "No, I remember you and they match". When I stated that I saw the Mint Green bottle, she said "well then we can check the tape, but it is the right color". I asked if I could get it fixed or set an appointed for the morning, and she told me it would be $20! Twenty dollars to fix their mistake!? Nope. I have been a regular here for 5 years, and after today, never again. $78 for unmatching nails and rude customer service.
The nail tech showed meticulous care with my manicure! I just so happened to go here after I left my job which is close. I live in Chicago & have been to hundreds of nail salons all over & this hidden gem in the suburbs far surpasses any in the “city”. My nails are flawless ???????? ???????? ❤️
Michelle gave me a pedicure today. She did a wonderful job and I'm very pleased.
Great service, relaxing pedicure (milk & honey hot stone massage)????
I enjoyed every peaceful moment.
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A to Z Day Spa Info
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Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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