Quick Facts About Loann Nails
Loann Nails has received mixed reviews from customers, with some praising the salon for its customer service and talented nail technicians, while others have expressed dissatisfaction with certain aspects of their experience. Here, we will analyze the strengths and weaknesses of Loann Nails based on the comments provided.
Starting with the strengths, several customers have praised the salon for its friendly and attentive staff. They have noted that the customer service provided by the employees is top-tier, which contributes to their overall satisfaction. The fact that the staff remembers their clients, as mentioned in one comment, is also a positive aspect of the salon. This personal touch helps to create a welcoming atmosphere, making customers feel valued and appreciated.
In terms of services, many customers have expressed satisfaction with the quality of their manicures and pedicures. They have complimented the nail technicians, such as Claudia, Kimmy, Laura, Tarina, and Rebecca, for their skills and the great job they do. Customers have also mentioned that the salon offers a range of services at affordable prices, which is another strength of Loann Nails. Providing value for money can attract customers and encourage repeat business.
Additionally, some customers have appreciated the option to have coffee or water provided to them during their visit. Although seemingly a small detail, this gesture adds to the overall experience and makes customers feel taken care of. It shows that Loann Nails pays attention to the needs and comfort of their clients.
Moving on to the weaknesses, one customer had a negative experience with a specific nail technician named Kimmy. They claim that Kimmy did not adhere to their request to have only one nail painted with polish, and instead, applied gel over their nails without their consent. This tactic was perceived as a means to prevent the customer from removing the polish themselves. This incident highlights a potential lack of transparency or miscommunication between the customer and the nail technician. Furthermore, the customer stated that Kimmy's attitude was rude when they called to address the issue, resulting in a negative impression.
Another customer mentioned that they had to pay $80 to have the paint removed from their nails, which they were not informed about beforehand. This unexpected cost raises questions about the salon's pricing transparency and whether customers are adequately informed about additional charges or services.
Moreover, a customer expressed dissatisfaction with their overall experience, describing it as a "straight rip off." Although they did not provide specific details, their comment suggests that they were dissatisfied with the value they received in relation to the price paid. Further elaboration would be needed to determine the exact cause of their dissatisfaction.
In conclusion, Loann Nails has strengths in its friendly and attentive staff, talented nail technicians, and reasonable prices. The provision of beverages, such as coffee and water, adds a personal touch to the experience. However, the salon has faced criticism regarding miscommunication, unexpected charges, and instances of poor customer service. Loann Nails should address these weaknesses to enhance customer satisfaction and improve its overall reputation.
Best TL Reviews
Bad bad bad desaster
I love this place my nail tech Claudia is the best. The customer service is top tier. I'm always satisfied when I come here!
I drive all the way from Ocala just to see Kimmy and her amazing crew. Hands down best nail salon I've ever been to. And the pictures below prove it.
Great price's.. Offered me coffee or water and was very attentive the whole time. Got a full set and brows for 60 dollars. Mya was my nail tech.
Great service very friendly staff will be back
Mani Pedi are great. Loan and the staff are great. Coffee or water is provided ☕
When I first arrived at the salon I like the atmosphere I had a pedicure my pedicure was done by one of the ladies in the back I don’t remember her name she was very nice and she did a good job on my toes. I was referred to her by another client that works at trulieve. She told me to ask for Kimmy Laura or Tarina. Kimmy ended up being the one doing my nails very nice girl I specifically told her that I want it feels and one of my nails painted with polish so that I could remove the paint if I wanted to she did polish my nails and put a clear coat on top and put my nails under a UV machine. I paid $120 for my nails. A week later I tried to remove the polish off of my nails I couldn’t get it off come to find out she put gel over top of my paint so that I would not be able to remove the paint and polish my nails myself when I called her back she was very rude and she wanted to charge me $80 just to remove the paint off of my nails I do not like to be lied to when I specifically told you that I wanted to get the paint off myself I would not return to her salon and I did not like her attitude she was not the same person that I dealt with when I got my nails done so ladies be careful because if you get gel on your nails you will have to pay $80 to get your nails repainted or to make them clear
This is a straight rip off!
I love rebeca she does a. Great job and she cracks me up and she. Remembers her clients even tho she has so many my nails r always beautifull
Place Pictures
Loann Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places