Quick Facts About Icon Barber Shop
Based on the comments provided, there are both strengths and weaknesses that can be identified for Icon Barber Shop.
One of the main strengths mentioned by multiple reviewers is the skill and talent of the barbers. Reviewers mentioned that they have received excellent haircuts and that the barbers take their time to ensure a good result. This demonstrates that the barbers are experienced and capable of providing high-quality haircuts.
Another strength mentioned by a reviewer is the positive vibe and hospitality provided by the barbers. This indicates that the atmosphere of the shop may be welcoming and friendly, which can contribute to a positive customer experience.
Additionally, a reviewer mentioned that the shop is clean compared to other shops. This suggests that the barbershop prioritizes cleanliness and hygiene, which is important for providing a comfortable and safe environment for customers.
On the other hand, there are several weaknesses that can also be identified from the comments. One of the main weaknesses pointed out by multiple reviewers is poor customer service. One reviewer mentioned feeling talked down to and mistreated because they needed the work. Another reviewer mentioned being told conflicting information about appointments and experiencing frustration and inconvenience due to miscommunication. These experiences indicate a lack of professionalism and a disregard for customer satisfaction.
Another weakness mentioned by a reviewer is the issue with walk-ins. The reviewer stated that despite the sign saying walk-ins are welcome, they were turned away and told to make an appointment. This inconsistency and inconvenience can create a negative impression and potentially turn away potential customers.
Additionally, a reviewer expressed concerns about potential racial bias, as they felt that the barbershop favored Hispanic customers and turned away black customers. This prejudice, if true, is highly problematic and can greatly impact the reputation and credibility of the establishment.
Overall, while Icon Barber Shop has strengths such as skilled barbers, a positive vibe, and a clean environment, it also has several weaknesses, including poor customer service, issues with appointments and walk-ins, and potential racial bias. These weaknesses can greatly impact the overall customer experience and reputation of the barbershop. It is important for the management of Icon Barber Shop to address these weaknesses and work towards improving their customer service and inclusivity.
Best TL Reviews
These guys are great the best in they all do a superb job I've been through for them at four different guys and they are all great best barber shop in town
I clean the windows there ones a week for 10$ and for the last 6 months I keep getting told next week Avery week and win I ask how come you keep saying next week they say if you ask again you don't have to clean them at all that they do it to help me like I'm not helping them as well. I get talked down to because they know I need the work evin if I get talked down to.
Ernesto got down on my nephew haircut, he did such a great job. My sister been looking for a barber that doesn’t mess up my nephews line up. He took he’s time & was patience with him.
Every time I go into this shop to try to get by boys hair cut it’s an issue. They tell you that they don’t take walk-in and that you need an appointment but it says walk-in welcome on the door. We walked in on a Saturday to see if they had an openings. We were told they were booked and we needed to make an appointment. This was crazy because there were 3 barbers in the shop and only on person had a customer in the chair. The other 2 were standing in the back of the shop playing on their phones. They all said they were booked so we made an appointment to bring my boys back on Monday at 3:30. Monday came around and we called up to the shop to verify the appointment. The person on the phone acted like we were getting on their nerves. I told them I had an appointment for my two boys at 3:30. They were like yeah you can bring them. We get to the shop to then be told that the barber that we made the appointment with is not there and we would need to book another appointment. At this point I was livid. My mom had a similar experience with them when she took my brother. It seems to me that they don’t like cutting black hair and that they are saving all of their slots for their Hispanic customers. There is never anyone in the shop but some how they are always too booked to cut hair when black customers come in. All of the barbers are Hispanic which is fine but don’t turn black customers away cause you only wanna serve a certain type of customer. It’s the only shop in my area which is disappointing. Now I have to travel 20 min away to go to a black barbershop to have my boys hair cut.
I was recommended to come here as my son needed a haircut. So I called to set up an appointment , i was able to come in next day. i don’t know if it’s just me but it’s a little nerve-racking being a female walking into a barbershop but I definitely felt welcomed and comfortable, i was greeted upon entering and asked to take a seat as the barber would be right with us. what I liked most is that its very clean compared to other shops. My son loved his cut and also got a candy on his way out! I don’t remember the barbers name but honestly taking a look around everyone did amazing clean cuts! I will definitely be returning !
Had a great experience at this barbershop definitely an eastside hidden gem! Took my brother for a haircut & now he goes weekly with barber Miguel . Appointments are recommended & a lot easier & convenient! Such a positive vibe as soon as you walk in!
Highly recommend!
I've been coming here for couple years now. I don't mind coming from across town to get my hair cut by this guys. They are talented, vibe is always positive, and always keep that good hospitality for customers.
Upon entering the establishment and letting them know we were there for an appointment, the Barbers all looked at each other asking who took the appointment. Three of them were hanging out in the back while two were with clients. We waited a little over 30 minutes. When my son was finally seen, he showed the barber a picture of what he wanted. I understand my sons hair is not textured and that it will not be exactly as the picture. However, the barber cut it way too short, not even close to what my son asked for. I had high hopes to finally find a place where we could go regularly but I was very disappointed. And as noted in other comments, the atmosphere is not very welcoming or customer service oriented.
on a positive note I will say the location appeared clean and sanitary.
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Icon Barber Shop Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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