B T Nails

+1 336-884-0549

1137 E Lexington Ave, High Point, NC 27262 United States of America

Open Today: -

Quick Facts About B T Nails

BTN Nails place has both strengths and weaknesses based on the comments provided. In order to provide a comprehensive analysis, this essay will examine the strengths and weaknesses of BTN Nails place using the comments below.

One of the strengths mentioned is the longevity of the business. It has been operating for 20 years, indicating a level of trust and satisfaction among customers. This suggests that BTN Nails has built a positive reputation over the years and has likely gained a loyal customer base.

Another strength mentioned is the expertise and experience of the staff. Multiple comments mention that the nail technicians are knowledgeable and have a great deal of experience. This indicates that customers feel comfortable trusting the staff with their nails and believe that they are in capable hands. This expertise is particularly important when dealing with problem nails, as mentioned in one comment. The fact that they have been able to handle special cases effectively speaks to their skill and professionalism.

Additionally, several comments mention the cleanliness and modernity of the salon. Customers appreciate the clean and up-to-date environment, which contributes to a positive experience. A clean and well-maintained salon creates a more pleasant atmosphere for customers and demonstrates professionalism.

However, there are also some weaknesses mentioned in the comments. One comment describes a customer's worst experience ever at BTN Nails. The customer showed a picture of what they wanted, but the nail technician did not deliver the expected result. The customer expressed dissatisfaction with the color and quality of the nails. The technician's refusal to correct the issue and the subsequent confrontation with the dissatisfied customer indicates a lack of customer service and problem-solving skills. This highlights a weakness in the ability of the staff to handle customer complaints and ensure customer satisfaction.

Another weakness mentioned is the frequent price increases. One customer noted the increasing prices over time, which can lead to dissatisfaction among customers. The customer expressed frustration with the continuous price hikes and hinted that they may seek alternative options in response. This suggests that the salon may not be effectively managing its pricing strategy, potentially alienating some customers.

There is also a comment mentioning a long wait time at BTN Nails place. Waiting for 45 minutes before deciding to leave is not ideal for customers, especially on busy days like Fridays. This indicates a potential weakness in the salon's scheduling and staffing practices. Customers expect efficient service and not being able to accommodate a reasonable wait time can lead to negative experiences and lost business.

Overall, btn Nails place has strengths such as its long-standing presence in the industry, the expertise and experience of its staff, as well as a clean and modern environment. However, there are weaknesses, including a lack of customer service and problem-solving skills in handling complaints, frequent price increases, and potential inefficiencies in scheduling and staffing. These weaknesses can impact the overall customer experience and may need to be addressed for the salon to maintain its positive reputation and customer base.

Best TL Reviews

20 years going here and love it. Great work there for sure.

Worst experience ever! Showed the nail tech a pic of what I want and she assured me she could do it. I picked out the colors and she told me that they were not the same colors as the pic I showed her. She told me that it wasn't pink and yellow but it was gold and orange. She did my nails in an unacceptable manner and I told her that I was not happy with my nails. She refused to correct the color and offered to charge me $61 instead of $63 I told her no thank you and that I would contact my bank..she threatened to call the police on me and started yelling when I told her I was dissatisfied and would contact my bank to dispute the charge. Worst nail experience in all of my 20 years of getting my nails done. Please save you're time and money!

I Love this place. They are very knowledgeable and have a great deal of experience. It is clean modern and up to date. I've been going there for years and they have been very good to me, considering I have problem nails that present a special case.

I was pleased with the service today. However it seems the prices have risen yet again!! A mani-pedi was $28 not even a year ago. Then it went to $30, last time I was in there it was $32. (About 3 months ago) Today I saw the board changed again! $35! I"m thinking just leave off the color and do the tips white should be less work and save their polish.... I guess they don't see it that way! $5 extra! I won't be back any time soon!!!!

My nail were bad this guy is rude and over charge me ,Becareful if you go here

Great nail place, I walk out satisfied each time. I tell them what I want that's that. :) note this one thing, everyone experience is different some will complain some want. Don't let one bad apple spoil the whole bunch.

Safe and friendly environment. Putting your best foot forward and making it look and feel soo much better.

I waited for 45 minutes before I decided to leave. There should be more than 4 people working on a Friday.