Quick Facts About Crystal Nails
Crystal Nails place has both strengths and weaknesses based on the comments provided. In order to analyze their strengths and weaknesses, we will go through each comment individually:
Comment 1: "Mercedes was able to not only fix the other salon's mess up but made me feel welcomed and actually cared about what she was doing."
Strength: Friendly and welcoming staff who provide good customer service.
Weakness: Another salon's mess up indicates that there might be inconsistencies in the quality of their service.
Comment 2: "This lady did what she wanted with my nails cut them without asking. Was not able to complete what I originally wanted and the job that she did which was gel manicure is terrible the gel is lifting."
Strength: None mentioned in this comment.
Weakness: Lack of communication and understanding of customer preferences. Poor quality gel manicure.
Comment 3: "I was upset by the fact that extra details were added without my permission - and thus I was charged extra. Additionally, there was a very unprofessional atmosphere with one of the nail techs sitting in the salon chair while her mom got her nails done, and her small child was sitting next to me playing the same YouTube video on loop."
Strength: None mentioned in this comment.
Weakness: Lack of respect for customer preferences and charging extra without permission. Unprofessional atmosphere with nail techs not focused on their work and distracting environment.
Comment 4: "They don’t greet you when you come in. Nobody acknowledges your existence. Some girls in there are good at doing nails but I don’t care how good the nails look if you’re downright rude and unprofessional. The tech didn’t let the nail completely dry under the light and they smudged on my clothes."
Strength: None mentioned in this comment.
Weakness: Lack of customer service and unprofessional behavior. Nails smudging due to improper technique.
Comment 5: "Went a few months ago and My nail tech Tony made racist and ignorant comments about me being Mexican, he also did a terrible job on my gel nails even though he kept bragging about being a perfectionist."
Strength: None mentioned in this comment.
Weakness: Racist and ignorant behavior from the nail tech. Poor quality gel nail job.
Comment 6: "My girl Anika she’s fire y’all just picking the wrong techs ima keep saying it go to Anika you won’t be disappointed promise I wouldn’t trade her for no one I always leave happy."
Strength: Positive feedback for Anika's service.
Weakness: None mentioned in this comment.
Comment 7: "Reasonable prices and I like the massage chairs and decor."
Strength: Reasonable prices.
Weakness: None mentioned in this comment.
Comment 8: "The lady who did my nails had no clue what she was doing. Instead, I got acrylic covering my cuticles, a round shape, bumpy acrylic underneath, and she didn’t even wipe the polish off on the bottle before applying it. I called back and was told I could come back, but I wanted a different person. Mercedes helped me and made my nails look a lot better."
Strength: Mercedes was able to fix the poor job done by the original nail tech.
Weakness: Lack of expertise and attention to detail by the original nail tech, leading to a poor nail job.
Based on the comments provided, the strengths of Crystal Nails place include friendly and welcoming staff (Comment 1), reasonable prices (Comment 7), and Mercedes' ability to fix poor nail jobs (Comment 8). However, there are significant weaknesses such as inconsistencies in service quality, lack of communication and respect for customer preferences, unprofessional atmosphere, and instances of racist and ignorant behavior (Comments 2, 3, 4, 5). These weaknesses can greatly impact the overall customer experience and reputation of the nail salon.
Best TL Reviews
i came in today for a fill and pretty much a fix because i went to another salon and they did such an awful job. Mercedes was able to not only fix the other salons mess up but made me feel welcomed and actually cared about what she was doing. i loved that she walked me through the whole process and how knowledgeable she was! will definitely be returning again soon! thank you again for my pretty nails ????
Never again will I spend money in this place this lady did what she wanted with my nails cut them without asking. Was not able to complete what I originally wanted and the job that she did which was gel manicure is terrible the gel is lifting
I was impressed by how quickly my nails were finished, but I was a little upset by the fact that extra details were added without my permission - and thus I was charged extra. Additionally, I arrived early and waited for my mother to get there and when she did, we were seated on complete opposite ends of the salon from each other - despite there being the space to seat us next to each other. It was also a very unprofessional atmosphere with one of the nail techs sitting in the salon chairs while her mom got her nails done, and her small child was sitting next to me playing the same YouTube video on loop. Overall, everyone was very nice, but I was unhappy with the unnecessary additions to my nail design, and environment of the nail spa.
I wish I could give them 0 stars. Literally the most unprofessional nail salon I’ve ever been to. I have no words. They don’t greet you when you come in. Nobody acknowledges your existence. Some girls in there are good at doing nails but I don’t care how good the nails look if you’re downright rude and unprofessional. I got acrylics done there a while back and the tech didn’t let the nail completely dry under the light and they smudged on my clothes. I’ve never had that happen before. I decided to try them again because I need last minute nails and they’re close by.. never again. Unless you know somebody personally in there and are going straight to them.. don’t go. Don’t try to walk in. Don’t text for an appointment like they say to do because they don’t answer your texts. Just stay away.
Went a few months ago and My nail tech Tony made racist and ignorant comments about me being Mexican, he also did a terrible job on my gel nails even though he kept bragging about being a perfectionist. Literally worst nail salon I’ve been to in Orlando.
My girl Anika she’s fire y’all just picking the wrong techs ima keep saying it go to Anika you won’t be disappointed promise I wouldn’t trade her for no one I always leave happy
I've been here twice and it gets busy quick. Reasonable prices and I like the massage chairs and decor.
This was the worst fill-in I’ve ever had in my entire existence thus far. I walked in, skeptical at first, but I put my trust in them to do a good job. The lady who sat me down to do my nails, had no clue what she was doing. I wanted short square nails with gel and acrylic fill-in. Instead, I got acrylic covering my cuticles, a round shape, the acrylic was bumpy underneath and she didn’t even wipe the polish off on the bottle before it applying it. My nails were so thick with gel and acrylic, I was embarrassed to even show them to anyone. My boyfriend told me that my nails looked like they had been done in someone’s bedroom at a sleepover. I had called this place back as soon as I left because I was so embarrassed, and the person that answered, was the lady who messed up my nails!! She told me I could come back, and I did. But I wanted a different person. Mercedes helped me and made my nails look a lot better. She had to redo the entire thing because the acrylic foundation that was applied by the original woman (Nancy) who did my nails, was so bad!! Unfortunately, I do not see myself ever coming here again. I felt like for the money I paid, I could’ve done a better job myself. I shouldn’t have to tell the nail tech that she needs to file my nails better or apply the gel and acrylic better. It was terrible I wanted to cry. This was the worst nail experience I ever had. But thanks to Mercedes, she made it a little less bad. I should’ve just asked for a refund and went to my usual spot. I only came here because I just so happened to be washing my car across the street.
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Crystal Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
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