Expert Nails

+1 773-375-4425

8921 S Commercial Ave, Chicago, IL 60617 United States of America

Open Today: -

Quick Facts About Expert Nails

Expert Nails is a nail salon that seems to have mixed reviews based on the comments provided. In order to thoroughly analyze the strengths and weaknesses of the salon, we will examine different aspects of the business, including customer service, quality of work, cleanliness, pricing, wait times, and overall satisfaction.

Starting with customer service, it appears that there are conflicting comments. One commenter mentioned that the service was good and that the salon was not crowded. Another commenter praised specific workers, Toto and Helen, for providing excellent service. However, on the other hand, several comments express dissatisfaction with the service. One customer mentioned that the owner, who is the only person who does nails, did not meet their expectations. Another customer complained about the attitude and unprofessionalism of the staff, particularly the nail technician and the person doing pedicures. This inconsistency in customer service may suggest a lack of consistency and training among the staff.

Moving on to the quality of work, it is evident that there are mixed opinions regarding the nail services provided by Expert Nails. Some customers praised the foot massages and pedicures, stating that they were great and worth visiting the salon for. However, other customers expressed disappointment with the nail services. Several commenters mentioned that the nail technicians were unable to deliver satisfactory results. One customer stated that the nails were terrible and overpriced, which was not communicated until after being charged. Another customer had a negative experience with the reshaping of their toes and the quality of their nails. The selection of nail polish colors was also criticized as being inadequate. These comments suggest that the quality of nail services may not consistently meet customers' expectations.

Cleanliness is another aspect that should be considered when evaluating a nail salon. Unfortunately, there were a few comments that mentioned the salon being dirty and messy. One customer specifically described the place as dirty and commented on a bad smell resembling dirty mop water. Another customer did not continue their appointment due to the unsanitary environment. These comments raise concerns about the hygiene and cleanliness standards of Expert Nails.

Pricing is often a significant factor in attracting customers to a salon. Some commenters mentioned that Expert Nails has reasonable prices, particularly for no-chip services. However, a few customers felt that the prices were compensating for the lack of quality in their nail services. It is worth noting that reasonable prices alone may not be sufficient to retain customers if the quality of the services provided does not meet their expectations.

Wait times and overall satisfaction are also key factors to consider when evaluating a salon. One customer praised the timely manner in which the job was done, despite there being only two workers. However, another customer expressed dissatisfaction with their first and only visit, stating that they were made to wait for a long time before being attended to. This inconsistency in wait times and overall satisfaction indicates that there may be inconsistencies in the salon's efficiency and the ability to handle customer volume.

In conclusion, Expert Nails has both strengths and weaknesses based on the comments provided. The strengths include good customer service from specific individuals, reasonable prices, and successful foot massages and pedicures. However, the weaknesses highlighted include inconsistent customer service, unsatisfactory nail services, cleanliness issues, a limited selection of colors, and issues with wait times. This analysis suggests that the salon should focus on improving the quality and consistency of their nail services, addressing cleanliness concerns, and ensuring a satisfactory customer experience.

Best TL Reviews

I like this nail shop a lot there foot massages treatments are everything and pedicure too there's only one person who does nails and that's the owner i believe but I don't like how she does nails best place to get a good foot massages tho

Service was good and the salon was not crowded prices are not too bad.

This place was so unprofessional and inconvenient!! My sister and I went here to get our nails done and when we walked in initially it was fine we were greeted with respect. However, after we asked for the prices to sit down, it went completely LEFT! My sister asked for a full set French tip and the nails were terrible and overpriced, that the nail tech didn’t even say until she was charged. The woman doing the pedicures attitude was so bad I almost walked out mid soak! And as me and my sister was sitting soaking our feet the nail tech was busy with someone else but kept turning around to look at us as if we were about to do something. The attitude and service here is AWFUL. it’s dirty and messy as well

Very good service ask for toto or helen

The have reasonable prices for no chip but that probably to compensate for the fact that they can’t do nails good. The first time I went the lady that did my toes reshaped them to her liking and the lady that did my nails, completely messed them up. I tried to give them another chance and just go get a polish change and my nails was still a disaster. Won’t be going back a third time. The selection of colors suck.

The worst, they said it was a wait. But then they sat us down for our pedicures . We were soaking our feet for about 25mins. This lady finished up with her client to just work on someone else. We ended up drying our feet and leaving. I said she should've been more honest about the wait and NOT had us soaking our feet for 25mins. DO NOT GO HERE, IT WAS MY 1ST TIME AND LAST TIME.

Very reasonable prices, professional, and the best in the east side!! You have to be very patient with them because it’s only 2 workers there but they get the job done in a timely matter and take their time to make sure you are satisfied.

Worst nails I have ever gotten! I will not be returning to this nail shop after my first and last visit. They were the only nail shop open late on Sunday so I decided to give them a try and I deeply regret it. One woman started on my nails and another woman finished. First, the color options and nail polish selection is terrible. Second, the woman who finished my nails filed them down so short and completely ruined the shape of them. I feel like I wasted my money because the coffin shape I requested looked like a pointy "U" shape. The place also smelled TERRIBLE! Like dirty mop water and they were closing so it was no excuse why the place smelled so bad. The polish started to chip after 3 or 4 days and I ended up removing them. I'm highly disappointed.