Quick Facts About Lavender Nails & Spa
Strengths:
1. Relaxing atmosphere: Many customers commented on the relaxing and peaceful environment at Lavender Nails & Spa. This is a significant strength as it helps create a positive experience for customers and encourages them to return.
2. Excellent nail technicians: Despite a few negative comments, the majority of customers praised the skills and expertise of the nail technicians at Lavender Nails & Spa. They commended the attention to detail and the ability to fulfill specific requests.
3. High-quality services: Multiple customers mentioned that they were satisfied with the services provided at Lavender Nails & Spa. Whether it was a pedicure, gel manicure, or acrylic removal, customers found the quality of the services to be commendable.
4. Friendly and welcoming staff: Several comments were made regarding the friendly and welcoming nature of the staff at Lavender Nails & Spa. This positive customer service plays a crucial role in creating a comfortable and enjoyable experience for customers.
5. Extra amenities: Customers appreciated the extra amenities provided, such as lavender scrubs. These additional touches enhance the overall experience and value of the services received.
Weaknesses:
1. Inconsistent service: One of the weaknesses mentioned by customers is the inconsistent service they received, particularly with regards to nail designs. Not all technicians were capable of fulfilling design requests, which may result in disappointment for some customers. This inconsistency can create a perception of unreliability in terms of service quality.
2. Lack of professionalism: One customer raised concerns about the professionalism of a technician who appeared to be distracted during the service, engaged in side chatter, and abruptly stopped to talk to coworkers. This behavior can negatively impact the customer experience and reflect poorly on the salon.
3. Insufficient appointment management: A customer expressed frustration about the salon's appointment management. Despite being a regular customer, their name was never taken when making appointments. This lack of attention to detail can result in customer dissatisfaction and potentially lead to missed appointments or delays.
4. Rough treatment and pain: A customer had a negative experience with acrylic removal, expressing discomfort and pain due to the technician's rough treatment. This incident highlights a weakness in the salon's training or supervision regarding gentle and sensitive handling of customers, particularly those with sensitive skin.
In conclusion, while Lavender Nails & Spa possesses strengths such as a relaxing atmosphere, excellent technicians, high-quality services, friendly staff, and extra amenities, there are weaknesses that should be addressed. These weaknesses include inconsistent service, lack of professionalism, insufficient appointment management, and incidents of rough treatment causing discomfort and pain. By addressing these areas, Lavender Nails & Spa can further improve customer satisfaction and enhance their overall reputation.
Best TL Reviews
I always go to my usual salon but it was closed and I needed my acrylics taken off. I came to lavender nails and the lady who removed my acrylics was very rough during the removal and hurt my skin. She used an immense amount of force and wasn’t gentle. I have very sensitive skin so after I flinched from pain & she contained to use the same force. She hadn’t even completely removed the acrylic by the time she said she was “done”. During removing my nails she had side chatter and abruptly stopped just to talk to other workers. Very unprofessional.
I thought I was going to need to be wheeled out!! This was the most relaxing nail spa I have ever been too. My lady that did my pedicure was awesome!! She gave the best leg and foot massage!! I was afraid to walk out because of how relaxed I felt and how good my legs and feet felt. They were like noodles!! I would make a reservation because they are busy. And I can see why.....
Julie really does an excellent job on my pedicure. I really appreciate her attention to detail. I would give the salon 5 stars but whoever makes appointments never even bothers to take my name.
Always happy to go here to see Lily! Everyone is great here.. excellent services!
Probably the best most relaxing pedicure I have ever had!!!
They always are very friendly, clean, and a relaxing environment with great extras including lavender scrubs ????
Lisa!!! Every day, all day long. Gel manicure from her never chips!!
The technician was great. She did exactly how I asked for my nails to be done. However, when it comes to designs, not all techs can do them.
Lavender Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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