Who's Next 2 Barbershop

+1 732-888-0040

610 Union Ave, Union Beach, NJ 07735 United States of America

Open Today: -

Quick Facts About Who's Next 2 Barbershop

Strengths:

1. Polite and Courteous Barbers: Multiple comments mention that the barbers at Who's Next 2 Barbershop are polite, courteous, and friendly. This creates a welcoming and comfortable atmosphere for customers.

2. Skilled Barbers: Many commenters express satisfaction with the quality of the haircuts and beard trims they receive at Who's Next. Customers appreciate the skill and precision of the barbers, indicating their expertise in their craft.

3. Longevity and Familiarity: The fact that one of the barbers, John, has been working at the shop for over 40 years is seen as a positive by several customers. It gives a sense of familiarity and continuity, especially for those who have been visiting the shop for a long time.

4. Cleanliness and Atmosphere: Customers consistently mention the cleanliness of the establishment and the positive atmosphere of the shop. The clean environment adds to the overall professionalism and comfort of the experience, while the welcoming atmosphere makes customers feel at home.

5. Timeliness and Efficiency: One commenter commends the shop for providing fast and meticulous haircuts. This indicates that the barbers are able to deliver quality results within a reasonable timeframe.

Weaknesses:

1. Inconsistent Service: One negative comment describes an experience where an appointment was not honored and the customer felt neglected. This suggests a lack of professionalism and attention to customer appointments, leading to disappointment and dissatisfaction.

2. Loss of Skilled Barber: A disappointed customer mentions that their preferred barber, Chris, is no longer working at Who's Next and has moved to another barbershop. This loss may result in other loyal customers like the commenter also making the switch to follow their preferred barber elsewhere.

Analysis:

Who's Next 2 Barbershop has several strengths that contribute to its positive reputation. The politeness, courtesy, and skill of the barbers create a welcoming environment where customers feel comfortable and confident in the services provided. The longevity of one barber, John, adds a sense of familiarity and trust for long-time customers. The cleanliness of the establishment, along with the efficient and timely service, adds to the overall positive experience.

However, there are weaknesses that need to be addressed. The inconsistent service, as observed from the negative comment, indicates room for improvement in honoring appointments and managing customer expectations. Additionally, the loss of a skilled barber, as mentioned by a customer, may result in further loss of loyal customers if they choose to follow their preferred barber to another location.

To address these weaknesses, Who's Next 2 Barbershop should prioritize improving their appointment management system to ensure that they honor scheduled appointments and provide a better experience for all customers. Additionally, they should consider hiring or training new barbers to make up for the loss of Chris, ensuring continuity of skilled services. By addressing these weaknesses and building on their strengths, Who's Next 2 Barbershop can further enhance their reputation and continue to attract and satisfy customers.

Best TL Reviews

I Think Who's Next is one of best barber shops within a 10 mile radius of my home The barbers are polite, courteous and very good at what they do. When you are waiting for your turn it is like being with family

Awesome little shop. John is still working there (back when it was Louie's) which was awesome to see! When I was a kid 40+ plus years ago, my father took me here and John was there then. My cut and beard trim is perfect. Now that I know John is still here, I'll be making the 10ish mile trip back and forth for future cuts.

I been going to Who is next for years, they are Fantastic!! Marina does excellent job !!

Awesome ~ John is a great barber+ a very nice man. He cuts my husband's hair + trims his mustache perfectly. ????????????????????????????????????????

Let me start by saying if you’re not getting your haircut by Tmo aka Tim, then you’re not receiving a crispy haircut. Tim is one of those barbers who are on another level and caliber. Honestly I don’t know how he isn’t cutting athletes, actors, or singers hairs. John the veteran barber is very welcoming and treats everyone like his own family. The barber shop is very nice, clean and the atmosphere makes you feel right at home. Check them out!!!!

Great Haircut! Fast and meticulous!

Five stars to Who's Next...a very nice and clean establishment! I've been going to Who's Next for a couple of months now when they were stationed in Matawan and received the best faded cut that I could ask for with little instruction by Chris. I am disappointed to say that Chris is no longer with this barber shop but I am pleased to say I was able to follow him to House of Fades in Keansburg. Who's Next is friendly and clean but it was Chris who kept me coming back.

I came here for a 12:30 appointment with Marina. Obviously appointments don’t mean anything to her. I sat for almost an hour waiting, she then proceeded to go outside and smoke a cigarette, clean up and then take a customer before me. I stood up and walked out. Very unprofessional and I will not be coming back.