Quick Facts About Nails 21
Nails 21 Place, according to the comments received, has a mixed reputation amongst its customers. While some praise the salon for its skilled technicians, friendly atmosphere, and reasonable prices, others express concerns about the quality of service, lack of professionalism, and customer service issues. In order to provide a thorough analysis, both the strengths and weaknesses of Nails 21 Place will be discussed in detail.
One of the strengths frequently mentioned by customers is the skill and expertise of the nail technicians, particularly Kathy and Peter, the owner. Customers expressed satisfaction with the nail services provided by Kathy, commending her for her attention to detail and the excellent results. Peter, the owner, is also praised for his excellent nail work. Customers appreciate the level of skill and artistry displayed by the nail technicians at Nails 21 Place.
Another strength mentioned by customers is the welcoming and friendly atmosphere of the salon. Many customers describe the nail technicians as sweet, lovely, and easygoing. This positive environment contributes to an enjoyable and relaxing experience for customers. The salon has also gained a loyal customer base over the years, as indicated by a few customers who mention having been coming to Nails 21 Place for several years.
Price is another strength cited by customers. The prices at Nails 21 Place are seen as reasonable compared to other salons, making it an attractive option for customers looking for quality nail services at an affordable price.
However, there are also several weaknesses highlighted in the comments. One common complaint is the lack of attention given to pedicures. A customer mentioned that while the nail services were great, the pedicures could be better. This indicates a potential area for improvement in terms of ensuring a consistent standard of service across all treatments offered by the salon.
Inconsistency in service is also evident in a negative comment about a botched nail job. One customer shared a frustrating experience of not receiving the desired nail design and receiving unsatisfactory customer service. This raises concerns about the ability of the technicians to carry out new and specific nail designs as well as the owner's response to customer complaints and dissatisfaction.
Furthermore, a few customers raised concerns about the professionalism and behavior of the staff. There are mentions of Peter, the owner, not paying enough attention to his work and being distracted by watching TV. Another customer criticized his offensive language and interference in phone conversations. These comments suggest a lack of professionalism and customer focus, which can negatively impact the overall customer experience.
In conclusion, Nails 21 Place has both strengths and weaknesses according to customer feedback. The salon is praised for its skilled technicians, friendly atmosphere, and reasonable prices. However, there are areas for improvement, including consistency in service, attention to detail, and maintaining a high level of professionalism. It is important for the salon to address these weaknesses in order to enhance the overall customer experience and maintain a positive reputation in the industry.
Best TL Reviews
Love going here... my nails on point.. easy going n love all my nail technicians.. sweet n lovely ppl been coming for 7yrs????
Kathy does great nails!!! The reason I gave 4 stars is because the pedicures could be better. They don't give the good pedi treatment that's expected otherwise a 5 would be in order????????
This was taken 20 minutes after i left the shop. After asking for a simple gradient style nail (just one color fading into another color) and arguing with Peter (the owner) for 20 minutes. I finally gave up and said just give me basic yellow. I told the nail tech the shape was off. She refiled ONE nail. painted them and left for the night. She left before i was done. As the nails dried Peter and I were the only one's left in the salon and I told him my nails dont look right. This is not COFFIN style nails. He told me it was my fault for not telling my nail tech (who had already left). He refused to fix it or give me my money back. Go to 21 Nails at your own risk. They don't know how to do any new designs. They don't do nails correctly and the owner DOES NOT CARE about customer service. Look at the picture and be he judge.
I love this place I go here more????❤️
Love this place. Big fan of Kathy and they treat you good. Been going there for over 5 years and its great. Blessings
Love my nails! Added a tad bit of bling. Peter the owner does then great.
When I go here I only do my nails with 1 of 2 people. That is Peter the owner and/or Kathy. Kathy is my favorite. With her you always need an appointment. Peter will take you with out appointment. Everyone is always nice and friendly and the price is reasonable compared to other places. I have been going here for 3years.
Very rude no professionalism...Peter does great nails but needs to pay more attention to work ans stop watching tv like your at home. Wants to keep stopping every few minutes. Needs to stay out of people phone conversation and stop using offensive language.
Place Pictures
Nails 21 Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 06:00 PM |
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Location
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