Quick Facts About Superstars Beauty Salon
Superstars Beauty Salon, based on the comments provided, has both strengths and weaknesses. Let's explore them in detail to understand the overall perception of the salon.
Strengths:
1. Friendly and caring staff: Numerous comments mention the friendly and caring nature of the salon's staff. This is a significant strength as it creates a positive and welcoming atmosphere for customers.
2. Specializes in haircuts: The salon's specialization in haircuts shows that they focus on refining their skills in this specific service. This can be appealing for customers who are primarily seeking quality haircuts.
3. Waxing services: In addition to haircuts, the salon also provides waxing services. This diversification allows customers to have multiple grooming needs addressed in one place.
4. Reasonable prices: Several reviewers praised the salon for its affordable pricing. This can be an attractive attribute for customers seeking quality services at a reasonable cost.
5. Bilingual staff: It is mentioned that the staff is bilingual, which can be advantageous in serving a diverse clientele. Being able to communicate effectively in multiple languages can enhance the customer experience.
Weaknesses:
1. Inconsistent service and long wait times: Multiple comments highlight instances of poor service and long waiting times. Customers express frustration and disappointment with not receiving timely treatment and experiencing delays in getting their turn.
2. Inefficient appointment system: Some customers complained about the salon's appointment system, stating that it does not function smoothly. This lack of efficiency in managing reservations can contribute to delays and frustrations for customers.
3. Cash-only payment: One comment mentions that the salon only accepts cash, which can be inconvenient for customers who prefer or rely on electronic payment methods. It may limit options and result in customers having to make extra arrangements to pay.
4. Inconsistent adherence to order: Customers expressed frustration with the salon not following a fair order of service. Some alleged that people who didn't sign up or arrived later were being attended to before those who arrived earlier, resulting in a lack of fairness and a negative customer experience.
5. Inconsistent quality of haircuts: A few reviewers mentioned negative experiences related to the quality of haircuts. Complaints range from unsatisfactory results to severe mistakes that required significant alterations or even drastic measures like shaving the head. These instances indicate a potential inconsistency in the skill level and attention to detail of the hairstylists.
Based on the comments provided, Superstars Beauty Salon has strengths in terms of friendly staff, specialization in haircuts, additional waxing services, reasonable prices, and bilingual employees. However, it faces weaknesses in providing consistent service, managing appointments effectively, limiting payment options to cash-only, maintaining fairness in serving customers in order, and ensuring consistent quality in haircuts.
To improve and address these weaknesses, the salon should consider implementing measures such as streamlining the appointment system, accepting electronic payments, enhancing staff training for consistency in haircuts, and monitoring and addressing any bias or unfair practices in attending to customers. By addressing these areas, the salon can enhance customer satisfaction and improve its overall reputation.
Best TL Reviews
Couldn't have asked for a worse haircut your better off having a blind person cut your hair. The lady who cut it didn't line up my hair and made it look like I was balding I'm a minor so there's no way I'm balding already. It was the worst haircut experience of my life if I could do negative stars I would ????????????????
This place is amazing. The staff are super friendly, very young aged staff that seem to really care about their clients. This business only specializes in haircuts, so don’t expect to get your hair colored here! Lol. Nevertheless they do waxing too. Come early because this place gets packed on the weekends, you can usually reserve a spot if you give them a call, but they take a lot of walk ins as well. One more important thing, THEY only TAKE CASH! So bring cash, I used to forget, but now I always remember. Such a great spot, and even better prices! Definitely one of my favorite!
I only had to wait 10-15 minutes to get a decent haircut priced around $20.
4/30/22
Awful service. Waited for an hour another young lady with her son came in 45 minutes after I did and was upset that the place was full. She was on the phone telling the other person “You told me they opened at 10! It’s 10:15 and it’s full. There’s 30 on the list.”
About 15 minutes later she walked up to one of the hairstylists and next thing you know it was her son’s turn. When I spoke to one of the hairstylist all she said was, “There’s nothing I can do, some of them work
like that. I go by the list. She said, I can take you now if you want. It’s your turn, I said no it’s not there’s still about 4 others ahead of me.” Wow! Unbelievable.
Never coming back that’s for sure!
Great price, extremely fast work, bilingual staff! 10/10 recommend although can tend to get busy in the evenings.
Últimamente muy mal trato atienden más pronto a los que no se apuntan y todos tenemos apuro
Got the absolute worst haircut in my life here, it looks like the dude who cut my hair was trying to make it look bad. He shaved of my entire sideburn on both sides. There is about a 1/2 in difference between my natural hairline and where he pushed it up to. I asked for a taper and very little off the top, I now have to shave my head so I don't get in trouble at work. Thank you for easily the worst haircut I've ever gotten
Atienden como se les da la gana, no respetan el orden como fueron llegando
Superstars Beauty Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Cash-only
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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