Quick Facts About Tony's Nail
Strengths:
1. Quality of Service: Many customers mentioned that they were generally happy with the end result of their nails when going to Tony's Nail place. They found the quality of service to be good and were satisfied with the outcome.
2. Friendly Staff: Some customers commented on the friendliness of the staff at Tony's Nail place. They felt welcomed and appreciated the positive interactions they had.
3. Attention to Detail: A few reviews highlighted the fact that the nail technicians at Tony's Nail place take their time to ensure that they do a thorough job. Despite the salon being busy, the technicians still prioritized quality over speed.
4. Affordable Pricing: Some customers appreciated the fact that Tony's Nail place offers reasonable prices for their services. They found it to be cost-effective and enjoyed the services without spending a significant amount.
Weaknesses:
1. Inconsistency with Nail Technicians: Many customers felt frustrated with the fact that they had to specifically choose one nail technician at Tony's Nail place to ensure that their nails were done to their satisfaction. They expressed disappointment when other technicians did not meet their expectations.
2. Lack of Listening Skills: Several reviewers mentioned that the nail technicians did not listen to their specific requests or preferences. This led to dissatisfaction with the final result as the technicians failed to meet their expectations.
3. Cleanliness Concerns: Some reviewers expressed disappointment and concern about the cleanliness of Tony's Nail place. They mentioned dirty conditions, fighting flies, and even roaches in the salon. The lack of cleanliness made them question the hygiene and overall quality of the establishment.
4. Customer Service: Certain reviews highlighted negative experiences with the owner, Tony, who was described as rude and unhelpful. One customer mentioned feeling mistreated when reporting issues with their nails, and another customer stated that Tony refused to refund or accommodate them for their dissatisfaction.
5. Slow Service and Noise Disturbances: Several customers complained about the slow service at Tony's Nail place, mentioning that it took them hours to get their nails done, even for a refill. Additionally, some customers were annoyed by the presence of noisy children, which affected their overall experience at the salon.
6. Lack of Attention to Appearance: A few reviewers mentioned that the overall appearance of the salon was unkept and dirty. They felt that this reflected poorly on the establishment and implied a lack of care and professionalism.
In conclusion, Tony's Nail place has strengths in terms of quality service, friendly staff, attention to detail, and affordable pricing. However, there are clear weaknesses concerning inconsistency with nail technicians, lack of listening skills, cleanliness concerns, poor customer service, slow service, noise disturbances, and a lack of attention to appearance. These weaknesses need to be addressed and improved upon to enhance the overall customer experience at Tony's Nail place.
Best TL Reviews
I’ve gone to this salon multiple times and usually I’m very happy with the end result but I hate the fact that I have to choose one person out of the full salon to do my nails because they’re the only person I know can do them right. I usually have the guy do it but I let the old woman do it for the first time today and my nails are not only uneven by didn’t get at all what I asked for. Throughout the whole process I repeatedly told her I wanted them shorter ,I wanted them pointier, and I wanted a shiny coat but I got none of them I was not only charge $50 for basic sets of nails but the woman repeatedly not listen to me throughout the whole exchange. Won’t ever go again, making me pay $50 for nails like this! I wanted the nailed attached bellow and go nails not even worth 25 dollars
This salon is awful! I came in for the very first time Dec 31, 2021 with my daughter, age 8. We just moved to PA and get our nails done all the time.
The people were friendly, however, they cut our hands and feet so badly. Her gel mani/pedi came off within hours. She won't go to get her nails fixed because she is afraid to get cut again. During my dip mani, the man completely messed up and kept bumping the wet powder in the jar ruining the dip process, and dipping directly into the jar everyone uses. The shape is horrible. I asked for coffin they have me square the nails are uneven and lumpy. He realized how badly he messed up the ombre and I told him before he was finished it was wrong, the lady next to him tried to help correct it but couldn't fix it. He only put lotion on one hand and said okay, done. I still tipped, and left. Immediately calling the owner, Tony. He apologized profusely and told me to come back first thing Monday for them to fix it. I came in Monday. He was rude and mean. Told me I would need to wait an hour for my nails to be fixed. I told him I didn't have time. He stated he will not refund anything. There is no sign stating no refunds posted anywhere. He was rude and told me to shush. I told him I was cut all over my hands and feet. So was my daughter and he said we don't do refund you wait to have fixed or nothing. I sent him photos and showed him the damage to our hands on Facebook immediately after the first visit. This is unacceptable and unprofessional business practices. I will be contacting legal services.
$175!
Amazing! Tom was the only one there and I waited patiently to get my nails done . He takes his time no matter how crowded it may be . I love my nails eveeytime!!
Dirty as hell. I would never come back. It's a shame this place is so dirty. Because the prices are low everyone disregard
Because it's in a low income area they don't mind. Letting it look so un kept
If this nail salon was just a few block over in West Norton they would never let it look so disgusting.
The staff might be very nice from what I saw but as Black people we have to stop accepting this treatment. They have no intention of sweap up or whipping down anything because they don't think we're worth it.
Terrible job ! Didn’t get what I asked for nails was all uneven ! Came to the nail salon to relax not to be fighting flys and roaches !!
Nail salon is ok they're not expensive
New to the area, I stopped here to get my much needed nails done. At first glance, it's not the cleanest looking spot. I was sat immediately. I can't say I had any problem whatsoever truth be told. I'll leave this open for future reviews! Thanks Tom for taking care of my horrid nails!
Very slow . I was there for hours just to get refill. There was a customer that brought her baby to spa. The infant yelled for like 45 min. So annoyed. Otherwise my nails are nice
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Tony's Nail Info
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Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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