Quick Facts About Sonterra Laser Med Spa
Sonterra Laser Med Spa is a popular med spa in San Antonio, known for its exceptional service and friendly staff. The strengths of the spa can be seen in the positive comments left by customers. Many customers have praised the knowledgeable and professional staff, including the estheticians Cori and Angie, who are highly recommended for their expertise and thoroughness in explaining procedures and treatments.
Customers have also mentioned the receptionist Jennifer, who has been consistently helpful and professional throughout their visits. The friendly and warm atmosphere of the spa is another strength that customers have appreciated.
Additionally, the spa is noted for its cleanliness, with customers mentioning that the facility is always immaculate. This attention to cleanliness and hygiene is an important aspect for any med spa, as it helps to instill trust and confidence in customers.
Another strength of Sonterra Laser Med Spa is the ability to provide a range of treatments, including laser hair removal, botox, cool sculpting, and more. This variety of services allows customers to address multiple concerns and find the right treatments for their needs.
However, Sonterra Laser Med Spa is not without its weaknesses. One customer mentioned that they had a negative experience when trying to book an appointment. The customer claimed that they were refused service and treated poorly by the staff over a misunderstanding. This incident reflects a lack of organizational skills and poor customer service, which is a significant weakness that the spa should work on improving.
Another negative comment mentioned inconsistent results with laser hair removal. The customer claimed to have purchased a package for six sessions but saw no noticeable difference after six months. While individual results can vary, it is important for a med spa to be transparent about expectations and potential outcomes. A lack of results can be a disappointment to customers and may lead to dissatisfaction with the spa.
Additionally, one comment hinted at a possible issue of racial bias, suggesting that the harsh treatment experienced by the customer may have been influenced by race. This raises concerns about inclusivity and fairness within the spa, which is a weakness that should be addressed and addressed promptly.
In conclusion, Sonterra Laser Med Spa has several strengths, including a knowledgeable and professional staff, a friendly atmosphere, and a wide range of treatments. However, there are weaknesses that need to be addressed, such as organizational skills, inconsistent results, and potential issues of inclusivity. By addressing these weaknesses, the spa can continue to improve its services and provide a positive experience for all customers.
Best TL Reviews
Blown away at the wonderful service I received! Cori, Keri, and Angie all did a spectacular job and are highly knowledgeable. I am endlessly impressed with their staff as they were very kind, professional, and made sure I was comfortable the whole time. The receptionist, Jessica, made the booking process so simple and was extremely helpful. I also had a wonderful experience with Blake and Melissa who made me feel so comfortable throughout the whole process. My results are amazing and I am definitely going to continue to come back!
I've been to a few med spas over the years in San Diego, CA and here in San Antonio. I have to say this is by far my favorite med spa. The staff really make Sonterra Laser an excellent med spa. It's always immaculate and the atmosphere is warm and friendly.
Receptionist Jennifer is exceptionally professional and kind! I greatly appreciate how helpful she has been throughout the years I have been going to Sonterra Laser.
Cori has been my usual esthetician. She's empathetic with some of the same issues I have dealt with regarding facial acne. Her skin looks amazing and I trust her. Now I'm also dealing with superficial wrinkles and she has recommended amazing treatments to deal with both. I highly recommend her as she is incredibly thorough at explaining what each procedure or product will do. Cori is also patient and attentive.
I've worked with Angie a couple of times and she's also caring and sweet. She's friendly and professional with helpful advice. I recommend Angie as well.
I've also worked with a nurse whose name escapes me. She made sure to make me feel comfortable during a painful procedure.
I will continue to come back. Thank you to everyone at Sonterra Laser. ♡
Angie is THE best. Her chairside manner is amazing. She makes sure you are comfortable before she starts and might just be one of the friendliest people I’ve ever met. She is your girl when you go to Sonterra Laser Med Spa for laser hair removal! She will go above and beyond to take care of you.
Was a regular customer at this establishment before we moved to Hawaii. Coming home to visit for the holidays and tried to book an appointment and they tried to tell me that I had no-show appointments when I wasn’t even living there. Their company is not organized and the fact that they did not even try to assist with that really spoke volumes. I’m happy to take my business elsewhere. They really need to get their organization skills together. Refusing service for someone that doesn’t even live there really blows my mind. The lady on the phone was not helpful at all. They have a bad attitude.
I have had many treatments at this salon including botox, laser hair removal and cool sculpting. I would avoid this place at all costs! Here was how I was treated when I had cool sculpting;
When I had a consultation for cool sculpt there was a misunderstanding when the staff said that if you do two areas its the same price (i thought 2 for 1 - it seems they meant the same price twice!)
After having the two areas of cool sculpting, i realised the misunderstanding when they presented me with a bill of almost $1500! When i explained what happened, they treated me like a criminal, didnt let me leave the clinic and made me speak to their owner who also treated me like a scam artist, rather than a mortified customer who had a genuine misunderstanding! They finally let me go however I also had laser hair removal booked with them and when I came back for that treatment a few days later, they made me wait in the waiting room for 20minutes before i was told all my treatments at the salon would be cancelled and they no longer welcomed me there! They also said it infront of a waiting room full of people as well just to add to the humiliation.
Absolutely disgusting treatment of their customers, zero compassion or understanding. I was absolutely appalled to be treated like that after a misunderstanding and then to be turned away as a result. Quite sure the harshness was because of race and have seen a few other comments in the reviews that said similar.
BE WARNED, they are RUDE, dont care about their customers and will treat you like DIRT.
In the most simplistic reason I visit this med spa because of Blake , by far the most genuine , caring Individual. Makes me feel at home and like I'm visiting with a friend during my session. She's the reason I continue to go back !
Love this place!!! Especially Angie she’s phenomenal! I only go to her, she always takes such good care of me and is so sweet!!! I highly recommend her!
Very friendly staff. Nice establishment. The sessions only took 10mins so you were in and out quick. As for results I didn’t see any at all. At the first appointment the Tech said it could take 8-12 treatments (I bought the package for 6) so right away I knew they were gonna try to sell me more. Six months going and nothing changed. I know it’s not a guarantee when you do laser hair removal, but thought I’d see some type of difference. Disappointed.
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Sonterra Laser Med Spa Info
Amenities
Today
Opening Hours
| Monday | 09:00 AM - 04:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
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