Haidilao Hot Pot City of Industry

+1 860-266-6666

1600 S Azusa Ave Unit 178, City of Industry, CA 91748 United States of America

Open Today: -

Quick Facts About Haidilao Hot Pot City of Industry

Strengths:

One of the strengths of Haidilao Hot Pot City of Industry is the quality of the food. Many customers mentioned that the food was great and delicious. The meat quality was praised, and the options available were extensive. Customers also enjoyed the options for different soup bases, such as the mushroom soup base and tomato soup base, which were described as "out of this world." The HaiDiLao Shrimp Paste was specifically recommended as a tasty option.

The service at Haidilao Hot Pot City of Industry was another strength mentioned by customers. The servers were described as providing extremely good service and being very attentive. They constantly ensured that the customers had what they needed and even refilled water multiple times. The professionalism and courtesy of the staff were praised.

The restaurant itself was also a strength. Many customers mentioned that the restaurant was pleasant, modern, and clean. The organizational system of the restaurant was described as ingenious, and the restaurant was able to maximize table space effectively. Additionally, customers were impressed by the inclusion of a robot delivering their food, which added to the unique experience.

The bathroom facilities at Haidilao Hot Pot City of Industry were highly praised as well. Customers were impressed by the amenities provided, such as complimentary feminine hygiene products, hair ties, mouthwash, a lint roller, and phone screen cleaners. These additional amenities added to the overall positive dining experience.

Weaknesses:

One of the weaknesses mentioned by customers was the price of the food. While the quality of the food was praised, some customers felt that the prices were not particularly cheap. It was mentioned that dining with 2 to 3 people could result in a bill upwards of $100 as a group. However, despite this, many customers still felt that the experience was worth the cost.

Another weakness mentioned was the location of the restaurant. Some customers expressed concerns about the business's ability to attract enough customers due to its location in the Puente Hills Mall. The mall was described as never being busy, which led to worries about the restaurant's sustainability.

Additionally, there were some mixed reviews regarding the meat options for non-meat eaters. While some customers enjoyed the ability to divide the hot pot into four sections and appreciated the options available for non-meat eaters, others mentioned that the meat quality was not as good as in other hot pot restaurants.

Some customers also had reservations about certain soup bases being too strong, with the mala mouth-numbing soup specifically mentioned as being too overpowering for some people's taste.

In conclusion, Haidilao Hot Pot City of Industry has several strengths, including the quality of the food, the excellent service provided by the staff, the pleasant and clean restaurant environment, and the impressive bathroom amenities. However, there are also a few potential weaknesses, such as the higher prices, concerns about the location's ability to attract customers, and mixed reviews regarding meat options for non-meat eaters and certain soup bases. Despite these weaknesses, it appears that many customers still enjoyed their dining experience and would recommend the restaurant.

Best TL Reviews

One of the best eating and dining experiences I've had in a long time.

Food and Price:

The food was great, and there were a lot of options. However it was not particularly cheap. If you have 2 to 3 people, expect to spend upwards of $100 as a group. Despite this, I believe that for a fun outing, this would definitely be worth it. The sauce options and meat quality were great, and I would recommend getting the hand stretched noodles, because you get a special performance each time :)

Service:

The servers here provided extremely good service and were very attentive. They constantly made sure you had what you needed and they did indeed refill my water many times.

Restaurant and Dining Experience:

The restaurant was very pleasant, modern, and clean. Their system was very organized and they were able to maximize table space in an ingenious way that I've seen be problems for other restaurants. They even had a robot delivering our food :D

I'd also like to rave about their bathroom which offered many amenities that I've never seen in any other public bathroom. There were complimentary feminine hygiene products, hair ties, mouth wash, a lint roller, phone screen cleaners, and more. It was very impressive, and although this restaurant is not cheap, I would highly recommend!

First time trying this place out. It's very good and elegant on the inside. Restrooms are very clean too. We have the mushroom soup base and tomato soup base both of which were out of this world. The quality of the meat and veggies was great as well, definitely worth checking out or coming with your loved ones.

My best place for hotpot,always with great food and service.Only one thing worry about me is if they get enough business as this location always quiet, even though in the puente hills mall,but this mall never been busy.好吃经常来的火锅店，每次来服务永远都这么好，我希望他们的生意永远好永远持续下去，虽然在mall里面，但这家mall每次都没有人购物。总之希望生意好持续下去这样我就不用找其他地方的火锅了。

For non-meat eaters

I love this hot pot chain!

Food: my family said the meat is not as good as the x-pot. But I love the fact that we can divide the pot into a four sections so I don't feel left out as a non-meat eater! Not that many Hot pot restaurants have this option. And water (comes with a few slice of daikon and some goji berry) is free, ????, for non meat eaters. All you have to do is put some garlic, green onion, some fancy condiments of your choice, and turn it into a soup base!

Condiments station is awesome with all different kind of sauces! The dessert is always wonderful. There's free porridge, selection of fruits, and tofu salad!

The bathroom is super clean, well stocked with so many fancy things like, and smell so good! This is a very important component as a nasty bathroom can destroy your visit no matter how tasty the food is! ???????? Oh and they give you an apron to wear so foot doesn't have to flash on your clothes! So your bright color clothing can be protected.

Service: very professional and courteous! Thank you, Adrian, our wonderful server!

Overall, this is a great Hot pot place for anyone to visit and enjoy time together with family! Even as a non meat eater, I have so many choices to spark up my meals and stuff my belly feeling included with my friends and family!

Finally, do not forget to eat the ice cream! They are only $1 and has a fancy selection!

I will come back many times!

Hidden inside the Puente Hills Mall, the restaurant can be accessed from many direction, but the closest and shortest walk from the parking lot is the southeast entrance. Ordering is done via a given tablet assigned for each table. The soup pot can be divided into 4 sections, we chose 2. Good quality meat, good flavor soup, fresh veggies, DIY sauce from the mini bar (99 cents/person), very attentive staffs. We ended up spending a little over $100 for a party of 4, with Lunch Special Combo (4 trays of meat+1 extra we decided to add at the end). We selected Pork Bone Soup and Mushroom Soup. Recommend the HaiDiLao Shrimp Paste, yummy !

Soups are delicious except for mala mouth numbing soup which is too strong for most of us. Other soups are good, service is excellent and dancing noodles all over the restaurant.

Was our first time at this place - found out about it via social media. Everything was well explained & easy to navigate! Food came out on this robot - very cute. Everything tasted very delicious and the meat was good quality. Definitely would come again :)

It's a blast from when I spend time in China. If you like hotpot, this is the real deal and hand made, to order noodles definitely helps. Great cuts of meat and fresh vegetables - you can't go wrong. If you like the taste of lobster, try the lobster balls!