Hair News Beauty Supply

+1 513-742-2800

5717 Glenway Ave, Cincinnati, OH 45238 United States of America

Open Today: -

Quick Facts About Hair News Beauty Supply

Hair News Beauty Supply place has several strengths and weaknesses based on the comments provided.

One strength of Hair News Beauty Supply place is their customer service. Multiple comments mention that the staff is friendly, helpful, and engaging. They have a good variety of products and accessories, and the employees always greet customers and offer assistance. This creates a positive and welcoming atmosphere for customers.

Another strength is the cleanliness and inviting ambiance of the store. Commenters mention that the store is always clean and well-maintained, which adds to the overall positive experience of shopping there.

Hair News Beauty Supply also offers a diverse range of hair products. Commenters appreciate the variety and options available, including different hair types and colors. This is a strength as it caters to a wider customer base and provides more choices for customers.

In terms of weaknesses, there are some comments that describe instances of rudeness and racial profiling by the staff. One commenter mentioned an interaction with an older Asian woman at the cash register who was rude and accused their son of taking an item. The commenter also felt that the staff watched black customers as if they were potential thieves. This type of behavior creates a negative experience for customers and highlights a weakness in the store's customer service and treatment of customers.

Another weakness mentioned is the perception of overcharging and faulty alarm systems. One commenter felt that they were overcharged when making a purchase and another mentioned a faulty alarm system. These issues reflect poorly on the store's management and operations, further impacting the customer experience.

Another weakness is the comment about barrettes breaking easily. While the commenter acknowledges that Hair News Beauty Supply has a great variety of things, they specifically mention that the barrettes break too easily. This suggests a potential issue with the quality of certain products.

Lastly, there is a comment expressing discomfort and anxiety due to being followed, watched, and constantly asked if they needed help. This highlights a weakness in the store's approach to customer service, as it made the commenter feel uneasy and choose to leave without making a purchase. It is important for a store to find a balance between offering assistance and giving customers their space to browse without feeling overwhelmed or judged.

In conclusion, Hair News Beauty Supply place has strengths in terms of customer service, variety of products, and the cleanliness of the store. However, weaknesses in terms of customer treatment, potential overcharging and faulty alarm systems, product quality, and an overwhelming customer service approach need to be addressed in order to improve the overall customer experience.

Best TL Reviews

When you first walk in the person at the register always greet you, the store is always clean and inviting.

They have a good variety of all different kinds of hair products and other items like jewelry, hats, etc..

Last but not least the employees always ask if you need any assistance.

Here's some pictures of different hair that I bought from there.

I went to this establishment today for the first time. The older Asian woman at cash register is rude. She tried to charge my son for an item he didn’t have that she saw him pick up but put back. After the gentleman said he put it back she didn’t apologize. They walking around watch black people like they all steal.. I will never support the hair store again. They can not make it without black support. Black people go see how they act and judge for yourself but this hair is not the one to buy from.

This is a good hair store. They have diverse hair options and good colors and the accessories are really cute especially for girls hairstyles. The staff is friendly and helpful.

Every time I go in there the owners are so nice and always hold a conversation with me. They’re very helpful and I like going in there. I always find what I need

I will never go in this store again I was a regular customer these people treated me bad they have a faulty alarm system also they think everyone who is Black steals, they are disrespectful to Black kids, don't send your kids here the husband an wife are ignorant an will follow you around, they over charge your card.

Staff was super friendly and prices are very reasonable

It Was Coo They Barrettes Break Too Easy

Great variety of things. Some things were really cheap too. I just didn't like being followed and watched the whole time. I didn't look like a thief and I brought plenty of money but I have anxiety so being starred at and given dirty looks the whole time and them constantly asking me if I needed help made me leave before buying anything.