Quick Facts About Smiley's Barber Shop
Strengths:
1. Community reputation: Smiley's Barber Shop has been described as an anchor in the community and has provided quality haircuts for years. This shows that they have built a strong reputation and are trusted by their customers.
2. Atmosphere: Multiple comments mention the comfortable and laid-back atmosphere of the shop, making it a welcoming place for customers to visit. This positive atmosphere can contribute to repeat business and customer loyalty.
3. Skillful barbers: Some customers specifically mention barbers like Carla B. who provided excellent haircuts and took their time to ensure customer satisfaction. This indicates that there are skilled barbers present at Smiley's Barber Shop who can deliver quality services.
4. Booking system: One commenter expresses amazement at how easy and fast it was to book an appointment. This indicates that Smiley's Barber Shop has an efficient booking system in place, which can improve customer convenience and streamline operations.
Weaknesses:
1. Slow service: Multiple comments mention the slow service at Smiley's Barber Shop, with one customer specifically mentioning that the female barber takes two hours or more for a haircut. This can be seen as a weakness as it may result in long waiting times for customers and lead to frustrations.
2. Inconsistent quality: One customer mentions that the female barber leaves cuts all over their head, while another customer praises Carla B. for a wonderful haircut. This indicates that there might be inconsistencies in the skill level of the barbers present, potentially affecting the overall quality of haircuts and customer satisfaction.
3. Unfriendly behavior: The presence of a barber with a dry personality who seemingly dislikes cutting kids' hair creates a negative impression of the shop and its atmosphere. Barbers play a vital role in creating a positive customer experience, so having one with an unfriendly attitude can drive customers away.
4. Poor customer service: One customer mentions that they were not acknowledged or attended to for an hour and a half, indicating poor customer service. This can result in dissatisfied customers and a negative reputation for the shop.
5. Lack of communication: A customer mentions that no one informed them about the need to make an appointment, and they had to wait for an extended period. This shows a lack of communication between staff members and customers, leading to confusion and frustration.
In conclusion, Smiley's Barber Shop has strengths such as a strong community reputation, a comfortable atmosphere, and skillful barbers like Carla B. However, there are weaknesses in terms of slow service, inconsistent quality, unfriendly behavior from some barbers, poor customer service, and lack of communication. Addressing these weaknesses by improving service efficiency, ensuring consistent quality, and promoting better communication can help enhance the overall customer experience at Smiley's Barber Shop.
Best TL Reviews
Very alow service! The female barber takes 2 hours or more, when you leave you have cuts all over your head. The guy across from her act as if he just left barber school. He takes one hour for a lineup. If you have all day to sit, come here. I gave them 2 tries. No improvement.
Mrs. Carla B.,
Thank you for a wonderful haircut. I was not able to make it to my barber and you hooked me up! Thank you.
Smileys Barbershop has been an anchor barber shop in our community for years. Thank you all for quality cuts every time I come!
I love the atmosphere. It's a place when saved people can feel comfortable. Thank you
There is a lady barber their that has twist ( burgundy n black hair) she has a very dry personality and seemed as if she really doesn't like to cut kids hair.
Being in a industry where you interact so closely with people, adults as well as children you need to have a good attitude.
I wouldn't go back to her and she doesn't represent the shop well.
Lady was supposed to look at my beard to talk about dying it but had me waiting an hour just for a 2 minute consultation after we agreed for me to come at 11.
OMG I was amazed at how easy and fast I was to book an appointment!! I went in unexpected of my outcome!! But a barber by the name of Carla sat me in her chair and took care of me totally.she has reasonable prices!! And she takes her time... I mean she musta washed my hair for ten mins making sure my hair was clean fress and free of all chemicals!! She definitely my new ladie barber!! If you need a fresh cut color shape up or any head attention!!! Definitely stop by Smiley's Barber shop!!..with all thanks !!Carla Shelton
Cool, laid back spot. The lady barber Carla B hooked me up. I recommend this shop. The other barber who was in there could cut nice too. It was Sunday and holiday so only 2 was cutting but they are worth the visit.
Walked in to get my son hair cut. No one said nothing to me as I came in or when we sat there a hour and half. So I asked a barber do they not except walk ins and he tells me everyone was busy and I should of said something. Nice...customers should serve their own customer service.
My response to the reply:
I wish I could of gotten this same energy coming into your establishment, instead of coming on here and making it seem like you recall it differently. I suggest you get a sign in sheet. This will really help the new walk- ins and your business.
Smiley's Barber Shop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places
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