Quick Facts About Ana's II Dominican Salon
Ana's II Dominican Salon has received a mix of positive and negative reviews from customers. In order to provide a detailed analysis of the strengths and weaknesses of the salon, we will explore the key themes and sentiments expressed in the comments.
Strengths:
1. Excellent customer service: Multiple reviewers praise Ana's II Dominican Salon for its friendly and professional staff. Customers appreciate the warm and welcoming environment, noting that the employees are attentive and take great care of their needs.
2. Skilled hairstylists: Many customers mention the exceptional quality of the hair services provided by Ana and her team. Customers express satisfaction with the shampooing, deep conditioning, silk press, and other treatments, claiming that they always leave with beautiful and bouncy hair.
3. Natural hair expertise: The salon is recognized for its ability to effectively treat and grow natural hair. This expertise is highly valued by customers with Afro-textured hair, specifically 4A-4C hair types. The positive feedback in this regard highlights Ana's skill and knowledge in dealing with various hair textures.
4. Clean and relaxing environment: Several comments mention the cleanliness and peacefulness of Ana's II Dominican Salon. Customers appreciate the salon's effort to maintain a clean space, creating a pleasant and comfortable atmosphere for their appointments.
5. Faith-based focus: One reviewer specifically appreciates the salon's faith-based approach. They mention feeling encouraged and empowered throughout their experience, noting the positive impact of the salon's uplifting atmosphere.
6. Child-friendly services: The salon is praised for their ability to properly handle children's hair. Parents mention that their little ones' hair is always done right, indicating that the salon's stylists are experienced in working with children.
Weaknesses:
1. Inconsistent pricing: A customer complains about experiencing extra charges for no reason. They are dissatisfied with the salon's pricing structure and mention that their hair is not even long, suggesting that the extra fees felt unnecessary.
2. Difficulty in communication: One reviewer expresses frustration with the salon's lack of human contact. They mention the inability to reach a person directly and the malfunctioning of the booking app. This limited communication option might deter potential clients who prefer more direct and accessible means of communication.
3. Technical difficulties with booking app: The same individual who had difficulty reaching the salon directly also mentions issues with the booking app. Specifically, they state that the app does not send confirmation texts to complete the profile. This technical issue adds to the frustration for this customer, causing them to seek services elsewhere.
In summary, Ana's II Dominican Salon has several strengths that contribute to its positive reputation. These include excellent customer service, skilled hairstylists, expertise in natural hair care, a clean and relaxing environment, a faith-based focus, and child-friendly services. However, the salon also has weaknesses, including inconsistent pricing, difficulties in communication, and technical issues with the booking app. By addressing these weaknesses, Ana's II Dominican Salon can further improve its services and attract more clients.
Best TL Reviews
I’m so sick of these places adding charges and making up prices for NO reason. Got charged extra for nothing. My hair isn’t even long. If you feel like you need to put more effort and charge more to do hair that is barely to someone’s neck, find another profession.
Ana treated my hair with a shampoo, deep conditioning and silk press. I'm always overly satisfied with the services she provides. She has excellent customer service, a clean, peaceful and relaxing environment and has a gift to treat and grow natural hair. Thank you so much ????!
Most importantly for me she is faith based. You can tell from the time you walk in until the time you walk out. Her entire salon is encouraging and empowering even down to the creative design. Ana has miracle grow hands????
We love this place. They always get my little ones hair right.
That day was my first time and they were all really nice and welcoming and once I was done I absolutely loved my hair. You should definitely try them out you want regret it. I don't ❤️
They were very professional and nice. They took great care of my daughter hair. She said she loves them and we will be going back
Ana’s is one of the best! After getting my hair done for years from different Dominican salons, they have won a loyal customer. They wash your hair for about 30-40 minutes and it feels immaculate. She does a great scrub each time. I’ve had a sew in and my regular hair and she’s washed the hell out of both! I like actually getting my scalp scrubbed with or without my weave. My hair is always beautiful and bouncy every single time I leave. I love it here! I would definitely recommend. And they take care of 4A-4C hair well.
It is impossible to get in touch with a human here. They send an automated text asking you to book directly through an app (Booksy) but the app is malfunctioning and won’t let you complete the profile because it won’t send a confirmation text to the phone you put on file. This business should at least make it possible to reach them directly in situations like this.
I will be going to another salon now. Poor service.
I would never go anywhere else to get my hair care. This place is amazing. Everyone is super nice. Give them a try, you won't be disappointed.
Place Pictures
Ana's II Dominican Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places