Aunt Jackie's Pet Salon

+1 256-361-4490

14080 US-231, Hazel Green, AL 35750 United States of America

Open Today: -

Quick Facts About Aunt Jackie's Pet Salon

Aunt Jackie's Pet Salon has received both positive and negative comments, indicating both strengths and weaknesses of the place. Let's analyze them further:

Strengths: 1. Quality grooming: One comment mentions that Aunt Jackie does a great job and that the customer's dog looks pretty after the grooming. This indicates that the salon has the capability to provide quality grooming services, leaving pets looking their best.

2. Reasonable prices: The same comment also mentions that the prices are reasonable. This is an attractive aspect for potential customers as it indicates that Aunt Jackie's Pet Salon offers good value for money.

3. Dedication and long working hours: Another positive comment states that Aunt Jackie is dedicated and starts early in the morning, sometimes working late at night. This shows a commitment to providing quality service and accommodating customers by being available for long hours.

4. Kindness and personalized attention: One comment mentions that Aunt Jackie is kind to pets and pays special attention to grooming requests. This highlights a personalized approach to grooming, ensuring that specific requests are met.

5. Positive customer experiences: Multiple comments express excellent experiences and praise Aunt Jackie for being nice and a pleasure to do business with. This indicates a consistent pattern of customer satisfaction and positive interactions.

Weaknesses: 1. Inconsistent quality and lack of attention to detail: One comment mentions a negative experience where the customer's dog was not groomed as requested. This indicates a lack of attention to detail and inconsistency in the quality of grooming services provided.

2. Unprofessional behavior: The same comment states that the receptionist was unprofessional and made a snarky comment. This indicates a lack of professionalism and customer service skills, which can negatively impact the overall experience.

3. Long wait times and extended stay: Another negative comment mentions that the customer had to wait for 10 hours despite having an appointment. This indicates poor time management and customer service, which can lead to customer dissatisfaction.

4. Skittish and fearful pets: One comment mentions that the customer's dog was fearful and skittish after visiting Aunt Jackie's Pet Salon. This suggests that the grooming experience may not be comfortable or stress-free for some pets, potentially indicating a lack of proper handling or gentle treatment.

5. Poor communication and lost items: A negative comment mentions that the salon lost the customer's leash and harness and that communication was lacking. This indicates a weakness in organizational skills and customer communication, leading to inconvenience and a negative overall experience.

In conclusion, Aunt Jackie's Pet Salon has strengths in providing quality grooming services at reasonable prices, with dedicated and kind personnel. However, there are weaknesses in terms of inconsistent grooming quality, unprofessional behavior, long wait times, fearful pets, and poor communication. Addressing these weaknesses and working on improving the overall customer experience can help Aunt Jackie's Pet Salon enhance its reputation and attract more satisfied customers.

Best TL Reviews

She does a great job. My baby looks so pretty. Update. Was also able to work me in on another day for her a nail trim. Very reasonable prices. Thanks!

I took my dog (Aussie-doodle) to be groomed by Jackie, at Jackie’s salon. I showed her a photo as an example of how I wanted my dog to be groomed. Just a trim and rounded out. When I picked her up 10 HOURS LATER, she was just shaved. Her body was shaved almost down to the skin. Her head was botched, not even done evenly as she didn’t go near her face or ears, she has long hairs hanging from her chin and her tail was not even touched. Her tail hair is long, the rest of her is just bald. She was NOT matted at all, she is brushed every night down to the skin to ensure that she does not mat. She charged me $70, asked for a tip and she did not even greet me when I picked up my dog, it was the receptionist.

Also when I dropped her off, the receptionist was very unprofessional. When I showed the picture of how I wanted my dog groomed, she made a snarky comment about doodles. They also lost her leash and harness for a bit when I got there to pick her up.

I do not appreciate any of it. I had an awful experience, I feel awful for bringing my dog there. I left in tears. My dog looks terrible, she left there very skittish. I will NOT be taking there again.

I wouldn't even give 1 star. My one dog was so scared and shaking and reaked like body odor after him being there for 6 or 7 hours. My other dogs haircut was chopped so horribly and they just tried to hide it by greasing her hair back so she came home oily. Do not recommend at all

I've been taking my dogs(4 of them) to Aunt Jackie's for years. She is so dedicated that she starts early in the morning and sometimes is still in her shop late at night, she is so kind to my pets, she pays special attention to any and all my grooming requests, and I wouldn't think of using another groomer.

My dogs face was never washed or groomed. They would keep her for 10 hours, even though I had an appointment. Every time I would go pick her up from there, my dog would be cowering in fear and wouldn't let me pet her. Although I have been going to this groomer for 8 months, I have just now been hearing stories of how she would treat the animals there. I do not and will not send my dog back there.

Great service and excellent experience. Always a pleasure doing business with you!

Excellent experience, Jackie is so nice and a pleasure to do business with. When we arrived to drop off my pup for grooming, she saw that my dog was a little nervous and she took the time to get down on the floor with my dog and put her at ease. Jackie is did an outstanding job grooming my Scottish Terrier. Usually when she gets groomed it takes a day or two for her to relax and be herself again but when we got home my dog reacted like nothing was different. Will continue to have Aunt Jackie's groom my dog in the future

Best place there is in Hazel Green. Take wonderful care of your babies.